Ricoh Mp C4500 Service Manual

							Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in About This Machine before using the machine.
When the Machine Does Not Operate As wanted
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Adding paper, Toner and Staples
Clearing Misfeeds
Remarks1
2
3
4
5
6
7
8 
						

							Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, drivers licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing cer-
tain items, consult with your legal advisor.
This machine is equipped with a function that prevents making counterfeit bank bills. Due to this func-
tion the original images similar to bank bills may not be copied properly.
Colours on colour keys or the colour circle may differ slightly from the colours of actual copies.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be liable for
direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Notes:
Some illustrations in this manual might be slightly different from the machine.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
Two kinds of size notation are employed in this manual. With this machine refer to the metric version.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products. 
Power Source
220-240 V, 50/60 Hz, 10 A or more.
Please be sure to connect the power cord to a power source as shown above. For details about power
source, see p.120 “Power Connection”.
Trademarks
Microsoft
®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the
United States and/or other countries.
TrueType is registered trademarks of Apple Computer, Inc.
PostScript
® and Acrobat® are registered trademarks of Adobe Systems, Incorporated.
PCL is a registered trademark of Hewlett-Packard Company.
Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited.
PictBridge is a trademark.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper names of the Windows operating systems are as follows:
 The product name of Windows
® 95 is Microsoft® Windows 95.
 The product name of Windows® 98 is Microsoft® Windows 98.
 The product name of Windows® Me is Microsoft® Windows Millennium Edition (Windows Me).
 The product names of Windows® 2000 are as follows:
Microsoft® Windows® 2000 Advanced Server
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Professional
 The product names of Windows® XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
 The product names of Windows ServerTM 2003 are as follows:
Microsoft® Windows ServerTM 2003 Standard Edition
Microsoft® Windows ServerTM 2003 Enterprise Edition
Microsoft® Windows ServerTM 2003 Web Edition
 The product names of Windows NT® 4.0 are as follows:
Microsoft® Windows NT® Server 4.0
Microsoft® Windows NT® Workstation 4.0 
						

							i
Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
❖About This Machine
Be sure to read the Safety Information in this manual before using the ma-
chine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖General Settings Guide
Explains User Tools settings, and Address Book procedures such as register-
ing fax numbers, e-mail addresses, and user codes. Also refer to this manual
for explanations on how to connect the machine.
❖Troubleshooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, staples, and other consumables.
❖Security Reference
This manual is for administrators of the machine. It explains security func-
tions that the administrators can use to protect data from being tampered, or
prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as
well as setting user and administrator authentication.
❖Copy/ Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to
this manual for explanations on how to place originals.
❖Facsimile Reference
Explains Facsimile functions and operations.
❖Printer Reference
Explains Printer functions and operations.
❖Scanner Reference
Explains Scanner functions and operations.
❖Network Guide
Explains how to configure and operate the machine in a network environ-
ment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine. 
						

							ii❖Other manuals
• Manuals for This Machine
Safety Information
 Quick Reference Copy Guide
 Quick Reference Fax Guide
 Quick Reference Printer Guide
 Quick Reference Scanner Guide
 PostScript3 Supplement
UNIX Supplement
 Manuals for DeskTopBinder Lite
 DeskTopBinder Lite Setup Guide
 DeskTopBinder Introduction Guide
Auto Document Link Guide
Note
❒Manuals provided are specific to machine types.
❒Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
❒For “UNIX Supplement”, please visit our Web site or consult an authorized
dealer.
❒“PostScript3 Supplement” and “UNIX Supplement” include descriptions of
functions and settings that might not be available on this machine. 
						

							iii
TABLE OF CONTENTS
Manuals for This Machine ...................................................................................... i
How to Read This Manual ..................................................................................... 1
Symbols ..................................................................................................................... 1
Names of Major Options ............................................................................................ 2
1. When the Machine Does Not Operate As wanted
Indicators ................................................................................................................ 3
Panel Tone .............................................................................................................. 4
Checking Machine Status and Settings ............................................................... 5
When an Indicator to the Right of a Function Key is Lit .................................... 8
When You Have Problems Operating the Machine............................................. 9
When a Job is Not Performed ............................................................................. 14
2. Troubleshooting When Using the Copy Function
When a Message Appears................................................................................... 19
When You Cannot Make Clear Copies ............................................................... 23
When You Cannot Make Copies As Wanted ..................................................... 25
When Memory is Full ............................................................................................... 29
3. Troubleshooting When Using the Facsimile Function
Adjusting the Volume .......................................................................................... 31
When a Message Appears................................................................................... 33
When You Cannot Send or Receive Fax Messages as Wanted....................... 40
When Memory is Full ............................................................................................... 43
If an Error Report is Printed ................................................................................ 44
Turning Off the Main Power / In the Event of Power Failure............................ 45
When an Error Occurs Using Internet Fax ........................................................ 46
Error Mail Notification ............................................................................................... 46
Error Report (E-Mail) ................................................................................................ 46
Server-Generated Error E-mail ................................................................................ 46
4. Troubleshooting When Using the Printer Function
When a Message Appears during Installation of the Printer Driver................ 47
Windows 95/98/Me................................................................................................... 47
Windows 2000.......................................................................................................... 48
Windows XP, Windows Server 2003........................................................................ 48
Windows NT 4.0 ....................................................................................................... 49
If USB Connection Fails ...................................................................................... 50
When a Message Appears................................................................................... 51
Status Messages...................................................................................................... 51
Alert Messages ........................................................................................................ 52
Checking the Error Log ............................................................................................ 53 
						

							iv
When You Cannot Print ....................................................................................... 54
Other Printing Problems ..................................................................................... 57
When PictBridge Printing Does Not Work ......................................................... 63
5. Troubleshooting When Using the Scanner Function
When Scanning is Not Done as Expected ......................................................... 65
When You Cannot Send Scanned Files ............................................................. 66
When Stored Files Cannot be Accessed ................................................................. 66
When You Cannot Browse the Network to Send a Scan file ................................... 66
When the TWAIN Driver Cannot be Started ............................................................ 66
When Stored Files Cannot be Edited ....................................................................... 67
When the Network Delivery Function Cannot be Used ............................................ 67
Operations are not possible when messages appear .............................................. 67
When a Message is Displayed ............................................................................ 68
When a Message is Displayed on the Control Panel ............................................... 68
When a Message is Displayed on the Client Computer ........................................... 75
6. Adding paper, Toner and Staples
Loading paper ...................................................................................................... 79
Loading Paper into the Paper Trays ........................................................................ 80
Loading Paper into the Large Capacity Tray (LCT) ................................................. 81
Changing the Paper Size ..................................................................................... 83
Changing the Paper Size in the Paper Tray............................................................. 84
Adding Toner........................................................................................................ 89
Inserting Toner ......................................................................................................... 90
When Toner Remains .............................................................................................. 91
Sending Faxes or Scanned Documents When Toner Has Run Out ........................ 91
Used Toner .............................................................................................................. 91
Maintenance ......................................................................................................... 92
Adjusting the Colour Registration............................................................................. 92
Auto Colour Calibration ............................................................................................ 94
Adding Staples ..................................................................................................... 98
SR790 ...................................................................................................................... 98
Finisher SR3030 and Booklet Finisher SR3020....................................................... 99
Booklet Finisher SR3020 (Saddle Stitch) ............................................................... 100
Replacing the Stamp Cartridge ........................................................................ 101
7. Clearing Misfeeds
Removing Jammed Paper ................................................................................. 103
Locating Jammed Paper ........................................................................................ 104
Removing Jammed Paper...................................................................................... 105
Removing Jammed Staples .............................................................................. 111
SR790 .................................................................................................................... 111
Finisher SR3030 and Booklet Finisher SR3020..................................................... 112
Booklet Finisher SR3020 (Saddle Stitch) ............................................................... 113
Removing Punch Waste .................................................................................... 114
Finisher SR3030 and Booklet Finisher SR3020..................................................... 114 
						

							v
8. Remarks
Where to Put Your Machine .............................................................................. 117
Machine Environment ............................................................................................ 117
Moving.................................................................................................................... 119
Power Connection .................................................................................................. 120
Access to the Machine ........................................................................................... 121
Maintaining Your Machine ................................................................................ 122
Cleaning the Exposure Glass................................................................................. 122
Cleaning the Exposure Glass Cover ...................................................................... 123
Cleaning the Auto Document Feeder ..................................................................... 123
Cleaning the Dustproof Glass ................................................................................ 124
INDEX....................................................................................................... 125 
						

							vi 
						

							1
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Ma-
chine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instruc-
tions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find fur-
ther relevant information.
[ ]
Indicates the names of keys that appear on the machine’s display panel.
{ }
Indicates the names of keys on the machine’s control panel. 
						

							2
Names of Major Options
Major options of this machine are referred to as follows in this manual:
 Auto Document Feeder → ADF
 Booklet Finisher SR3020 → Booklet Finisher SR3020
 Finisher SR3030 → Finisher SR3030
 Finisher SR790 → SR790