Ricoh Mp C4500 Service Manual

							3
1. When the Machine Does
Not Operate As wanted
This chapter explains basic troubleshooting procedures that are applicable to all
functions of this machine.
Indicators
This section explains Indicators displayed when the machine requires the user
to remove misfed paper, add paper, or other perform other procedures.
x: Misfeed indicator Appears when a misfeed occurs.
See p.103 “Removing Jammed Paper”.
B: Add Paper indicator Appears when paper-out condition occurs.
See p.79 “Loading paper”.
D: Add Toner indicator Appears when toner runs out.
See p.89 “Adding Toner”.
d: Add Staple indicator Appears when staples run out.
See p.98 “Adding Staples”.
y: Empty Hole Punch Receptacle 
indicatorAppears when the hole punch receptacle is full.
See p.114 “Removing Punch Waste”
L: Service Call indicator Appears when the machine is malfunctioning or re-
quires maintenance.
M: Open Cover indicator Appears when the front cover, etc., is open. 
						

							When the Machine Does Not Operate As wanted
4
1Panel Tone
The following table explains the meaning of the various beep patterns that the
machine produces to alert users about left originals and other machine condi-
tions.
Note
❒Users cannot mute the machines beep alerts. When the machine beeps to alert
users of a paper jam or toner request, if the machines covers are opened and
closed repeatedly within a short space of time, the beep alert might continue,
even after normal status has resumed.
Reference
For details about enabling or disabling beep alerts, see “The System Settings”,
General Settings Guide.
Beep pattern Meaning Cause
Two long beeps. Machine has warmed up. After cooling or being switched on, the 
machine has fully warmed up and is 
ready for use.
Single short beep. Panel/screen input ac-
cepted.A control panel or screen key was 
pressed. Single short beeps are pro-
duced only when valid keys are 
pressed.
Single long beep. Job completed. A Copier/Document Server Features 
job has finished.
Four long beeps. Soft alert. The initial screen returns when the ma-
chine goes into energy-saving mode 
and when simplified display is can-
celled.
Four long beeps repeated 
five times.Soft alert. An original has been left on the expo-
sure glass, paper is empty, or the punch 
waste box is full.
Five short beeps repeated 
five time.Strong alert. The machine requires user attention be-
cause paper has jammed, the toner 
needs replenishing, or other problems 
have occurred. 
						

							Checking Machine Status and Settings
5
1 Checking Machine Status and Settings
You can check the machines system status.
❖Maintenance Info
You can check the following items under [Maintenance Info]:
[Remaining Toner]
Displays the amount of remaining toner.
[No Staples]
Displays whether there are staples remaining or not.
[Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
[Paper Tray]
Displays the paper type and size loaded in the paper tray.
[Output Tray Full]
Displays whether the output tray is overloaded.
[Original Misfeed]
Displays state of and solutions for original misfeeds.
[Paper Misfeed]
 Displays state of and solutions for paper jams.
[Cover Open]
Indicates whether front cover, duplex unit, etc., is open.
❖Data Storage
You can check the following items under [Data Storage]:
[HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
[HDD File(s)]
Displays the total number of jobs stored in the hard disk drive.
[Print Job(s)]
Displays the number of jobs for Hold print/Stored print/Locked
print/Sample print.
[Fax TX / RX File(s)]
Displays the number of TX standby files, Print memory lock files, Recep-
tion print files, and other files stored in the hard disk drive.
[Memory Erase Status]
Displays the state of the memory data. 
						

							When the Machine Does Not Operate As wanted
6
1
❖Machine Address Info
You can check the following items under [Machine Address Info]:
[Fax No.]
Displays the machines fax number.
[H.323 Own Fax No.]
Displays the machines alias telephone number.
[SIP User Name]
Displays the machines SIP user name.
[Fax E-mail Account]
Displays the machines fax e-mail account.
[Machine IPv4 Address]
Displays the machines IPv4 address.
[Machine IPv6 Address]
Displays the machines IPv6 address.
❖Enquiry
You can check the following items under [Enquiry]:
[Machine Repairs]
Displays the machine number and contact number that are required for
service.
[Sales Representative]
Displays the sales representatives telephone number.
[Supply Order]
Displays the contact number for placing supply orders.
[Supply Details]
Displays the name of toner, staples, etc., used on the machine. 
						

							Checking Machine Status and Settings
7
1
AOn the control panel, press [System Status] on the control panel.
BPress each tab and check the contents.
CAfter checking the information, press [Exit]. The previous screen returns.
Note
❒[No Staples], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper
Misfeed], and [Cover Open] appear only when these errors occur.
❒For details about how to locate and remove misfeeds, see “Checking
Jammed Paper” or “Removing Jammed Paper”.
Reference
p.104 “Locating Jammed Paper”.
p.103 “Removing Jammed Paper”. 
						

							When the Machine Does Not Operate As wanted
8
1When an Indicator to the Right of a 
Function Key is LitWhen an indicator to the right of a function key lights up, press the correspond-
ing function key. Then, follow the instructions displayed on the control panel.
If an error occurs in the function you are using, check the message that appears
on the control panel, and then refer to “When a Message is Displayed” for the
relevant function.
Following explain the main reasons the function key is lit.
Reference
p.19 “Troubleshooting When Using the Copy Function”.
p.31 “Troubleshooting When Using the Facsimile Function”.
p.47 “Troubleshooting When Using the Printer Function”.
p.65 “Troubleshooting When Using the Scanner Function”.
Problem Cause Solution
Documents and re-
ports do not print out.The paper output tray 
is full.Remove the paper from the tray.
Documents and re-
ports do not print out.There is no copy paper 
left.Add more paper. See p.79 “Loading paper”.
An  error has  occurred. The function whose in-
dicator is lit is defec-
tive.Record the code number shown in the display 
and contact your service representative. See 
“When a Message displayed” of each chapter.
You can use other functions normally.
The machine is unable 
to connect to the net-
work.A network error has 
occurred. Check the displayed message and take an 
appropriate action. See “When a Message 
displayed” of each chapter.
 Check that the machine is correctly con-
nected to the network, and that the ma-
chine is correctly set. See “Network 
Settings”, General Settings Guide.
 Contact the administrator.
 When the function key is still lit, even if 
you take the measures above, contact 
your service representative.
AQE900S 
						

							When You Have Problems Operating the Machine
9
1 When You Have Problems Operating the 
MachineThe following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Important
❒Check the contact address and Serial No. of Machine shown in the call service
message (L), and then contact your service representative.
Problem Cause Solution
Although the copier 
screen appears when the 
machine is turned on us-
ing the main power 
switch, it cannot be 
switched to another 
screen by pressing the 
{Printer} or {Scanner} key.Functions other than the 
copier function are not 
yet ready. Wait a little longer.
The machine has just 
been turned on and the 
User Tools screen is dis-
played, but the User 
Tools menu has items 
missing.Functions other than the 
copier function are not 
yet ready. Time required 
varies by function. Func-
tions appear in the User 
Tools menu when they 
become ready for use.Wait a little longer.
The main power indica-
tor continues blinking 
and does not turn off 
when pressed.This occurs in the follow-
ing cases:
 ADF is open.
 The machine is com-
municating with ex-
ternal equipment.
 The hard disk is ac-
tive.Close ADF, and check if the machine is 
communicating with a computer.
The display is off. The machine is in Energy 
Saver mode.Press the {Energy Saver} key to cancel 
Energy Saver Mode. mode.
The display is off. The operation switch is 
turned off.Turn on the operation switch.
Nothing happens when 
the operation switch is 
turned on.The main power switch is 
turned off.Turn on the main power switch. 
“
Please wait.” 
appears.This message appears 
when you turn on the op-
eration switch.Wait for the machine to get ready.
“
Please wait.” 
appears.This message appears 
when you change the ton-
er cartridge.Wait for the machine to get ready. 
						

							When the Machine Does Not Operate As wanted
10
1
“Memory is full. 
Do you want to 
store scanned 
file?
” appears.The scanned originals ex-
ceed the number of 
sheets/pages that can be 
stored in the hard disk.Press [Store File] to store pages that 
have been scanned. Delete unneces-
sary files with [Delete File].
Press [No] if you are not storing pag-
es that have been scanned. Delete 
unnecessary files with [Delete File].
“
Self check-
ing...
” appears.The machine is perform-
ing image adjustment op-
erations.The machine may perform periodic 
maintenance during operations. The 
frequency and duration of maintenance 
depends on the humidity, temperature, 
and printing factors such as number of 
prints, paper size, and paper type. Wait 
for the machine to get ready.
The user code entry 
screen is displayed.Users are restricted by 
user management.Enter the user code (up to eight digits), 
and then press [OK].
The Authentication 
screen appears.Basic Authentication, 
Windows Authentica-
tion, LDAP Authentica-
tion or Integration Server 
Authentication is set.Enter your login user name and user 
password. See “When the Authentica-
tion Screen is Displayed”, About This 
Machine.
“
You do not have 
the privileges to 
use this func-
tion.
” is displayed.The use of the function is 
restricted to authenticat-
ed users only.Contact the administrator.
“
You do not have 
the privileges to 
use this func-
tion.
” continues to be 
displayed even though 
you have entered a valid 
user code.This user code is not al-
lowed to use the function 
selected.Press the {Energy Saver} key. Confirm 
that the display goes off, and then 
press the {Energy Saver} key again. The 
display will return to the user code en-
try display. When printing under the 
copier or printer function, press the 
{Energy Saver} key only after printing 
has finished.
An error message re-
mains, even if misfed pa-
per is removed. When a misfeed mes-
sage appears, it re-
mains until you open 
and close the cover as 
required.
 Paper is still jammed 
in the tray.Clear misfed paper, and then open and 
close the front cover. see p.103 “Clear-
ing Misfeeds”.
Original images are 
printed on the reverse 
side of the paper.You may have loaded the 
paper incorrectly.Load paper correctly. Place paper in the 
paper tray with the print side up. Load 
paper into the bypass tray with the 
print side down. See p.82 “Orientation-
Fixed Paper or Two-Sided Paper”. Problem Cause Solution 
						

							When You Have Problems Operating the Machine
11
1
Misfeeds occur frequently.The trays side fences 
may not be locked. Remove the paper. See p.103 “Re-
moving Jammed Paper”.
 Check the side fences are locked. 
See p.83 “Changing the Paper Size”.
Misfeeds occur frequently.The trays end fence may 
not be set properly. Remove the paper. See p.103 “Re-
moving Jammed Paper”.
 Check the end fence is set properly. 
See p.83 “Changing the Paper Size”.
Misfeeds occur frequently.Paper of undetectable 
size has been loaded.  Remove the paper. See p.103 “Re-
moving Jammed Paper”.
 When loading the paper of undetec-
table size, specify the paper size in 
“Tray Paper Size”. See “Paper Size: 
Tray 1-4”, General Settings Guide 
and “Copy Paper”, About This Ma-
chine.
Misfeeds occur frequently.There is a foreign object 
on the finisher tray. Remove the paper. See p.103 “Re-
moving Jammed Paper”.
 Do not place anything on the finish-
er tray. It may cause a paper jam.
Misfeeds occur frequently.The staple cartridge is not 
set correctly.The Booklet Finisher SR3020 requires 
the saddle stitch stapler cartridge also. 
See p.98 “Adding Staples”.
Cannot print in duplex 
mode.[1 Sided Copy] is selected 
for Paper Type: Tray 1-4.Select [2 Sided Copy] for Paper Type: 
Tray 1-4 See “Paper Size: Tray 1-4”, 
General Settings Guide.
Cannot print in duplex 
mode.You cannot select duplex 
printing if the paper type 
is set to [OHP], [Thin Pa-
per], [Label Paper], [Thick 
Paper 2] or [Thick Paper 3].Select a paper type that allows duplex 
printing. See “Paper Size: Tray 1-4”, 
General Settings Guide.
Authentication failed. The entered login user 
name or login password 
is not correct.Inquire the user administrator for the 
correct login user name and login pass-
word.
Authentication failed. The machine cannot per-
form authentication.Contact the administrator.
The selected file(s) con-
tained file(s) without ac-
cess privileges. Only 
file(s) with access privi-
leges will be deleted. You have tried to delete 
files without the authori-
ty to do so.Files can be deleted by the person who 
created the file. To delete a file which 
you are not authorized to delete, con-
tact the person who created the file. Problem Cause Solution 
						

							When the Machine Does Not Operate As wanted
12
1
❖Document Server
Problem Cause Solution
“
Exceeded max. 
number of pages 
per file. Do you 
want to store the 
scanned pages as 
1 file?
” appears.The number of scanned 
pages exceeds the capaci-
ty per file of the Docu-
ment Server.To store scanned pages as a file, press 
[Store File]. Scanned data is stored as a 
file in the Document Server. If you do 
not want to store scanned pages, press 
[No]. Scanned data is deleted.
You forgot your pass-
word.You cannot access a pro-
tected file without enter-
ing the password. Contact the administrator.
To delete the files stored in the docu-
ment server, select [Delete All Files in Doc-
ument Server]. As this will permanently 
delete every single file, make sure the 
document server does not contain any 
files you want to keep. See “Delete All 
Files in Document Server”, General Set-
tings Guide.
You cannot find out what 
is stored in a file.You may not be able to 
ascertain the contents of a 
file simply from the file 
name.You can switch the Select File screen be-
tween [List] and [Thumbnail] display to 
check the contents of the file. In list dis-
play, the file name, date and time of 
storage, and user name are shown. In 
thumbnail display, an image of the 
stored file appears. You can enlarge the 
image by pressing [Preview]. Use the Se-
lect File screen to check information 
other than the file name. See “Checking 
the Details of a Stored Document”, 
Copy/Document Server Reference.
Memory frequently be-
comes full.The document server 
memory is full.Delete unnecessary files. On the file se-
lection display, select unnecessary files, 
and then press [Delete File]. If this does 
not increase available memory, do the 
following.
 Switch to the scanner screen, and 
then delete unnecessary files stored 
under the scanner function.
 Switch to the printer screen, and 
then delete unnecessary files stored 
under Sample Print, Locked Print, 
Hold Print, or Stored Print.