Ricoh Mp C4500 Service Manual

							When a Message is Displayed
73
5
The entered path 
is not correct. 
Please re-enter.The entered path format 
is incorrect.Confirm the destination computer and 
the path, and then enter it again.
Captured file ex-
ceeded max. 
number of pages 
per file. Cannot 
send the scanned 
data.The maximum number of 
pages per file has been 
exceeded.Reduce the number of pages in the 
transmitted file, and then resend the 
file. See “Storage function”, Scanner 
Reference.
Original is being 
scanned by anoth-
er function. 
Please wait.
[Copier][Document Server]...
The machine is using an-
other function such as 
copying.Retry scanning after the operation with 
the other function is completed.
E-mail address 
entered is not 
correct. Please 
re-enter.The entered e-mail ad-
dress is incorrect.Make sure the e-mail address is correct, 
and then enter it again.
Memory is full. 
Scanning has been 
cancelled. Press 
[Send] to send 
the scanned data, 
or press [Cancel] 
to delete.Because there is not 
enough free hard disk 
space in the machine for 
delivering or sending by 
e-mail while storing in 
the Document Server, 
only some of the pages 
could be scanned.Specify whether to use the data or not.
Memory is full. 
Cannot scan. The 
scanned data will 
be deleted.Because of insufficient 
hard disk space, the first 
page could not be 
scanned.Try one of the following measures:
 Wait for a while, and then retry the 
scan operation.
 Reduce the scan area or scanning 
resolution. See “Setting items for 
Scan Settings”, Scanner Reference.
 Delete unneeded stored files. See 
“Deleting a Stored File”, Scanner 
Reference.
Memory is full. 
Do you want to 
store scanned 
file?Because there is not 
enough free hard disk 
space in the machine for 
storing in the Document 
Server, only some of the 
pages could be scanned.Specify whether to use the data or not.
No paper. Load 
paper of one of 
the following 
sizes, then press 
[Start Printing].No paper is set in the 
specified paper tray.Load paper of the sizes listed in the 
message. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
74
5
Exceeded max. 
data capaci-
ty.Check the 
scanning resolu-
tion, then reset 
original(s).The scanned original ex-
ceeded maximum data 
capacity. Specify the scan size and resolution 
again. Note that it may not be possible 
to scan very large originals at a high 
resolution. See “Relationship between 
Resolution and File Size”, Scanner Ref-
erence.
Exceeded max. 
data capaci-
ty.Check scanning 
resolution, then 
press Start key 
again.The scanned data exceed-
ed maximum data capac-
ity.Specify the scan size and resolution 
again. Note that it may not be possible 
to scan very large originals at a high 
resolution. See “Relationship between 
Resolution and File Size”, Scanner Ref-
erence.
Exceeded max. 
page capacity per 
file. Press 
[Send] to send 
the scanned data, 
or press [Cancel] 
to delete.The number of scanned 
pages exceeded maxi-
mum page capacity.Select whether to send the data so far. Message Cause Solution 
						

							When a Message is Displayed
75
5
When a Message is Displayed on the Client Computer
This section explains likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒If a message not described here appears, act according to the message. For in-
formation about how to turn off the main power switch, see About This Ma-
chine.
Message Cause Solution
Clear Misfeed(s) 
in ADF.A paper misfeed has oc-
curred inside the ADF.Remove jammed originals, and place 
them again.
Check whether the originals are suita-
ble to be scanned by the machine.
Invalid Winsock 
version. Please 
use version 1.1 
or higher.You are using an invalid 
version of Winsock.Install the operating system of the com-
puter or copy Winsock from the operat-
ing system CD-ROM.
The name is al-
ready in use. 
Check the regis-
tered names.You tried to register a 
name that is already in 
use. Use another name.
Cannot detect the 
paper size of the 
original. Specify 
the scanning 
size.The set original was mis-
aligned. Place the original correctly.
 Specify the scan size.
 When placing an original directly 
on the exposure glass, the lift-
ing/lowering action of the ADF 
triggers the automatic original size 
detection process. Lift the ADF by 
more than 30 degrees.
Cannot add any 
more scanning 
mode.The maximum number of 
registerable scan modes 
has been exceeded.The maximum number of modes that 
can be stored is 100. Delete unneeded 
modes.
Cannot specify 
any more scanning 
area.The maximum number of 
registerable scan areas 
has been exceeded.The maximum number of scanning are-
as that can be stored is 100. Delete un-
needed scanning area.
Call Service 
Please call your 
service repre-
sentative.An unrecoverable error 
has occurred in the ma-
chine.Call your service representative. 
						

							Troubleshooting When Using the Scanner Function
76
5
Scanner is not 
available on the 
specified device.The TWAIN scanner 
function cannot be used 
on this machine. Contact your service representative.
Scanner is not 
available. Check 
the scanner con-
nection status. The machines main 
power switch is off.
 The machine is not 
connected to the net-
work correctly. Set the main power switch to “On”.
 Check whether the machine is con-
nected to the network correctly.
 Deselect the personal firewall func-
tion of the client computer.
 Use an application such as telnet to 
make sure SNMPv1 or SNMPv2 is 
set as the machine’s protocol. See 
“Network Settings”, General Set-
tings Guide and “Using telnet”, 
Network Guide.
No response from 
the scanner.The machine or client 
computer is not connected 
to the network correctly.Check whether the machine or client 
computer is connected to the network 
correctly.
No response from 
the scanner.The network is crowded. Wait for a while, and then try to recon-
nect.
Error has occurred 
in the scanner.The application-speci-
fied scan conditions have 
exceeded the setting 
range of the machine. Check whether the scanning set-
tings made with the application ex-
ceed the setting range of the 
machine.
 Disable the client computers own 
firewall.
Fatal error has 
occurred in the 
scanner.An unrecoverable error 
has occurred on the ma-
chine.An unrecoverable error has occurred in 
the machine. Call your service repre-
sentative.
Cannot connect to 
the scanner. Check 
the network Access 
Mask settings in 
User Tools.An access mask is set. Contact the network or scanner admin-
istrator.
Scanner is not 
ready. Check the 
scanner and the 
options.The ADF cover is open. Check whether the ADF cover is closed. Message Cause Solution 
						

							When a Message is Displayed
77
5
Insufficient mem-
ory. Reduce the 
scanning area.Scanner memory is insuf-
ficient. Reset the scan size.
 Lower the resolution.
 Set with no compression. See 
TWAIN Driver help.
The problem may be due to the follow-
ing cause:
 “The Relationship between the Res-
olution and the Scanning Area” 
chart in Help for halftone scanning 
might not always apply. Scanning 
cannot be performed if large values 
are set for brightness when using 
halftone or high resolution.
Cannot find XXX 
scanner used for 
the previous 
scan. YYY will 
be used instead.
(“XXX” and “YYY” indi-
cate scanner names.) The main power 
switch of the previ-
ously used scanner is 
not set to “On”.
 The machine is not 
connected to the net-
work correctly. Check whether the main power 
switch of the scanner used for the 
previous scan is turned off.
 Check the previously used scanner is 
connected to the network correctly.
 Cancel the Personal Firewall of the 
client computer.
 Use an application such as telnet to 
make sure SNMPv1 or SNMPv2 is 
set as the machine’s protocol. See 
“Network Settings”, General Set-
tings Guide and “Using telnet”, 
Network Guide.
 Select the scanner used for the pre-
vious scan.
Error has oc-
curred in the 
scanner driver.An error has occurred in 
the driver. Check whether the network cable is 
connected correctly to the client 
computer.
 Check whether the Ethernet board 
of the client computer is recognized 
correctly by Windows.
 Check whether the client computer 
can use the TCP/IP protocol.
Communication er-
ror has occurred 
on the network.A communication error 
has occurred on the net-
work.Check whether the client computer can 
use the TCP/IP protocol. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
78
5
Scanner is in use 
for other func-
tion. Please wait.A function of the ma-
chine other than the 
scanner function is being 
used such as the copier 
function. Wait for a while and reconnect.
Insufficient mem-
ory. Close all 
other applica-
tions, then re-
start scanning.Memory is insufficient.  Close all the unnecessary applica-
tions running on the client compu-
ter.
 Uninstall the TWAIN driver, and 
then reinstall it after restarting the 
computer.
No User Code is 
registered. Con-
sult your system 
administrator.Access is restricted with 
user codes.Contact the administrator of the ma-
chine.
Any of Login User 
Name, Login Pass-
word or Driver 
Encryption Key is 
incorrect.The entered login user 
name, password, or driv-
er encryption key was 
invalid. Check the login user name, login 
password, and driver encryption 
key.
 Permission to use this function has 
not been granted. Contact the ad-
ministrator.
Cannot register 
the user because 
the scanners ad-
dress book is 
full.Failed to authenticate the 
user at the authentication 
server because the ad-
dress book is full.Contact the administrator of the ma-
chine.
The user has been 
already regis-
tered in the 
scanners address 
book.Failed to authenticate the 
user at the authentication 
server because same user 
name has been already 
registered in the address 
book.Contact the administrator of the ma-
chine. Message Cause Solution 
						

							79
6. Adding paper, Toner and
Staples
This chapter explains troubleshooting procedures that are applicable to all the
machines functions.
Loading paper
This section explains what to do when paper runs out and needs reloading.
R CAUTION:
Tray 1 and LCT use A4 K exclusively. Load only A4 paper at all times.
Note
❒Fan the paper before loading.
❒Straighten curled or warped paper before loading.
❒I f  y o u  w a n t  t o  l o a d  L e t t e r -  s i z e d  p a p e r  ( 8  
1/2” × 11”K) paper in Tray 1 or LCT,
contact your service representative.
❒For paper types and sizes, see “Recommended Paper Sizes and Types”,
About This Machine.
❒To load paper in the bypass tray, see “Using the Bypass Tray”, Copy/Docu-
ment Server Reference.
 When loading paper, take care not to trap or injure your fingers. 
						

							Adding paper, Toner and Staples
80
6
Loading Paper into the Paper Trays
The following procedure explains loading paper (in paper tray 2 as an example).
Important
❒Tray 1 uses only A4 K paper. If you want to load 8 1/2” × 11” K, contact your
service representative.
❒The position of the side and end fences can be changed in tray 2, 1 tray paper
unit, and 2 tray paper unit. Paper of various sizes can then be loaded in them.
When changing paper size, see “Changing the Paper Size”.
❒Do not stack paper over the limit mark.
ACarefully pull out the paper tray until it stops.
BSquare the paper and load it print side up.
CCarefully push the paper tray fully in.
Note
❒If you load a paper size that is not selected automatically, you will need to
specify the paper size with the control panel.
Reference
p.83 “Changing the Paper Size”
p.86 “Changing to a Size That is Not Automatically Detected”
AQD027S
AQD028S 
						

							Loading paper
81
6
Loading Paper into the Large Capacity Tray (LCT)
The following procedure explains loading paper into the large capacity tray
(LCT).
Important
❒LCT (optional) uses A4K paper exclusively. Only load A4K paper. If you
want to load 81/2”×11”K, contact your service representative.
❒Align the paper stacks and load them against the left and right walls, or a pa-
per misfeed might occur.
❒Do not stack paper over the limit mark.
APull out the LCT, slowly until it stops.
BWith the print side up, align all four sides of two paper stacks, and then
load them next to each other in the tray. Each side has a limit of 1,000 sheets.
CPush the paper tray slowly in until it stops.
AQD029S
AQD030S 
						

							Adding paper, Toner and Staples
82
6
Orientation-Fixed Paper or Two-Sided Paper
The following explains loading paper whose orientation and print side is speci-
fied (letterhead paper).
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead
paper, punched paper, or copied paper) might not print correctly, depending on
how the originals and paper are placed. Select [On] in [Letterhead Setting] under
[Copier / Document Server Features], and then place the original and paper as
shown below. See “Letterhead Setting”, General Settings Guide. When printing
with the printer function, placement orientation is the same.
For printing using the printer function, load paper in the same orientation.
❖Original Orientation
❖Paper Orientation
Note
❒For [System Settings], specify Letterhead as “Paper Type” for the paper tray
you want to use. See “Tray Paper Settings”, General Settings Guide.
Exposure glass ADF
copy
 scanner
Paper
loadingPaper tray  Bypass tray 
Copy mode:
Place origi-
nals on the 
exposure 
glass.
Copy mode:
Place origi-
nals in the 
ADF.Printer 
mode
Copy mode:
Place origi-
nals on the 
exposure 
glass. 
Copy mode:
Place origi-
nals in the 
ADF. Printer 
mode
Paper ori-
entationK
Paper ori-
entationL