Ricoh Mp C4500 Service Manual

							When You Cannot Send or Receive Fax Messages as Wanted
43
3
❖Others
When Memory is Full
This section explains likely causes of and possible solutions for problems related
to full memory.
Problem Cause Solution
All fax documents stored 
in memory have been 
lost. Those documents in-
clude ones stored 
through Memory Trans-
mission/Reception, 
Memory Lock, Substitute 
Reception, or Auto Docu-
ment.When about one hour 
passes after power to the 
machine is turned off, all 
fax documents stored in 
memory are lost.If any documents have been lost for this 
reason, a Power Failure Report is auto-
matically printed when the machine is 
turned on. If fax documents stored for 
Memory Transmission have been lost, 
check the destinations and resend the 
documents. If fax documents received 
through Memory, Memory Lock or 
Substitute Reception have been lost, 
ask the senders to resend the docu-
ments. If Auto Documents have been 
lost, reprogram them. See p.45 “Turn-
ing Off the Main Power / In the Event 
of Power Failure”.
When a correct password 
is entered, you cannot 
print documents that ap-
pear in the confidential 
box or bulletin board box, 
or transmit / print out 
stored documents.Documents are locked by 
a security function if in-
correct passwords are en-
tered a certain number of 
times.Contact the administrator.
[Prg. Dest.] or [Manual En-
try] does not appear.This function is made un-
available by the enhanced 
security function.Contact the administrator.
The following functions 
are not available: For-
warding, Store File in the 
Information Box, routing 
e-mail received via 
SMTP.This function is made un-
available by the enhanced 
security function.Contact the administrator.
Problem Cause Solution
Memory is full.
Cannot scan any more.
Transmitting scanned 
pages only.The memory is full. If you press [Exit], the machine returns 
to standby mode and starts transmit-
ting the stored pages. 
						

							Troubleshooting When Using the Facsimile Function
44
3If an Error Report is Printed
An Error Report is prin ted if a document cannot be su cces sfully sent or received.
Possible causes include a problem with the machine or noise on the telephone
line. If an error occurs during transmission, resend the original. If an error occurs
during reception, ask the sender to resend the document.
Note
❒If an error happens frequently, contact your service representative.
❒The “Page” column gives the total number of pages. The “Page not sent” or
“Page not received” column gives the number of pages not sent or received
successfully.
❒You can display a destination with the User Parameters. See “Parameter Set-
tings”, General Settings Guide.
❒You can display a sender name with the User Parameters. See “Parameter Set-
tings”, General Settings Guide. 
						

							Turning Off the Main Power / In the Event of Power Failure
45
3 Turning Off the Main Power / In the Event of 
Power Failure
This section explains the machine status when the power is turned off or if the
power fails.
R CAUTION:
Important
❒Do not turn off the main power switch while the power indicator is lit or
blinking. If you do, the hard disk and memory may be damaged and failure
could result.
❒Turn off the main power switch before pulling out the plug. If you pull out
the plug with the switch on, the hard disk and memory may be damaged and
failure could result.
❒Make sure that 100% is shown on the display before you unplug the machine.
If a lower value is shown, some data is currently present in memory.
❒Right after a power failure, the internal battery needs to be sufficiently re-
charged to guard against future data loss. Keep the machine plugged in and
the main power switch on for about 24 hours after the power loss.
Even if the main power switch is turned off, the contents of the machine memory
(for example, programmed numbers) will not be lost. However, if power is lost
for about one hour because the main power switch is turned off, there is a power
cut, or the power cable is removed, contents of the Fax memory are lost. Lost
items will include any fax documents stored in memory using Memory Trans-
mission/Reception, Auto Document, Confidential Reception, Memory Lock, or
Substitute Reception.
If a file was deleted from memory, a Power Failure Report is automatically print-
ed as soon as the power is restored.
This report can be used to identify lost files. If a memory stored for Memory
Transmission was lost, resend it. If a document received by Memory Reception
or Substitute Reception was lost, ask the sender to resend it.When you disconnect the power plug from the wall outlet, always pull the 
plug (not the cable). 
						

							Troubleshooting When Using the Facsimile Function
46
3When an Error Occurs Using Internet Fax
This section explains reports that the machine sends if an Internet Fax error oc-
curs.
Error Mail Notification
The machine sends the Error Mail Notification to the sender when it is unable to
successfully receive a particular e-mail message. A “cc” of this notification is also
sent to the administrators e-mail address when one is specified.
Note
❒You can select to send Error Mail Notification with User Parameters. See “Pa-
rameter Settings”, General Settings Guide.
❒If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed
by the machine.
❒If an error occurs when an e-mail is received via SMTP, the SMTP server
sends an error e-mail to the originator of the document.
Error Report (E-Mail)
The Error Report (E-Mail) is printed by the machine when it is unable to send an
Error Mail Notification.
Server-Generated Error E-mail
The transmitting server sends this error e-mail to the originator of e-mail that
cannot be transmitted successfully (due to reasons such as specifying an incor-
rect e-mail address).
Note
❒After a server-generated error e-mail is printed, the first page of the sent doc-
ument is printed. 
						

							47
4. Troubleshooting When
Using the Printer Function
This chapter explains likely causes of and possible solutions for printer function
problems.
When a Message Appears during 
Installation of the Printer Driver
This section explains what to do if a message appears when installing the printer
driver.
The following describes operations when a message appears during installation
of the printer driver. Message number 58 or 34 indicates that the printer driver
cannot be installed using Auto Run. Install the printer driver using [Add Printer]
or [Install Printer].
Message number 58 appears if there is a newer version of the printer driver al-
ready installed.
Windows 95/98/Me
This section explains the procedure under Windows 95/98/Me.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN9X_ME\(Language)\DISK1
 PCL 5c (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5C\WIN9X_ME\(Language)\DISK1
 PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN9X_ME\(Language)\DISK1
 PostScript 3 (“Scanner/PostScript Drivers and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN9X_ME\(Language)\DISK1
If the installer starts, click [Cancel] to quit. 
						

							Troubleshooting When Using the Printer Function
48
4
Windows 2000
This section explains the procedure under Windows 2000.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
 PCL 5c (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5C\WIN2K_XP\(Language)\DISK1
 PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1
 PostScript 3 (“Scanner/PostScript Drivers and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
Windows XP, Windows Server 2003
This section explains the procedure under Windows XP or Windows Server
2003.
AOn the [Start] menu, click [Printers and Faxes].
BClick [Add a printer].
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
 PCL 5c (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5C\WIN2K_XP\(Language)\DISK1
 PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1
 PostScript 3 (“Scanner/PostScript Drivers and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1
If the installer starts, click [Cancel] to quit. 
						

							When a Message Appears during Installation of the Printer Driver
49
4
Windows NT 4.0
This section explains the procedure under Windows NT 4.0.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\NT4\(Language)\DISK1
 PCL 5c (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5C\NT4\(Language)\DISK1
 PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\NT4\(Language)\DISK1
 PostScript 3 (“Scanner/PostScript Drivers and Utilities” CD-ROM)
D:\DRIVERS\PS\NT4\(Language)\DISK1
If the installer starts, click [Cancel] to quit. 
						

							Troubleshooting When Using the Printer Function
50
4If USB Connection Fails
This section explains how to troubleshoot a problem related to USB connection.
Problem Cause Solution
The machine is not auto-
matically recognized.The USB cable is not con-
nected properly.Turn off the power of the machine, re-
connect the USB cable, and then turn it 
on again.
Windows has already 
configured the USB set-
tings.Check whether the com-
puter has identified the 
machine as an unsup-
ported device.Open Windows Device Manager, and 
then, under [Universal Serial Bus control-
lers], remove any conflicting devices. 
Conflicting devices have a [!] or [?] icon 
by them. Take care not to accidentally 
remove required devices. For details, 
see Windows Help.
When using Windows 2000 / XP or 
Windows Server 2003, an erroneous de-
vice is displayed under [USB Controller] 
in the [Device Manager] dialog box.
Windows Me and the ma-
chine cannot be connect-
ed.You need to download 
USB Printing Support for 
Windows Me.Download USB Printing Support from 
the suppliers website.
Search the model name you use on the 
suppliers website, and download USB 
Printing Support. 
						

							When a Message Appears
51
4 When a Message Appears
This section describes the principal messages that appear on the panel display.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning On/Off the Power”, About
This Machine.
Status Messages
This section describes the machine status messages.
Message Problem
ReadyThis is the default ready message. The machine is ready 
for use. No action is required.
Printing...The machine is printing. Wait a while.
Waiting...The machine is waiting for the next data to print. Wait a 
while.
OfflineThe machine is offline. To start printing, switch the ma-
chine online by pressing {Online} key.
Please wait.The machine is preparing the development unit. Wait a 
while.
Resetting job...The machine is resetting the print job. Wait until 
“
Ready” appears on the display panel.
Setting change...The machine is setting changing. Wait a while.
Hex Dump ModeIn the Hex Dump mode, the machine receives data in 
hexadecimal format. Turn off the machine after print-
ing, and then turn back on. 
						

							Troubleshooting When Using the Printer Function
52
4
Alert Messages
This section describes the machine Alert messages. 
Message Cause Solution
Cannot connect with 
the wireless card. 
Turn the main power 
switch off, then 
check the card.
/ Problems with the 
wireless card.
/ Problems with the 
wireless board.
 IEEE 802.11b interface 
unit was not inserted 
when the machine 
was turned on, or it 
was pulled out after 
the machine turned 
on.
 The settings are not 
updated although the 
unit is detected, or er-
rors are found while 
accessing the unit.Turn off the machine and check the 
IEEE 802.11b interface unit is inserted 
correctly. Then, turn the machine on 
again. If the message appears again, call 
your service representative.
Problems with 
IEEE 1394 Board.An error may have oc-
curred in the IEEE 1394 
board.Turn off the main power switch, and back 
on again. If the message appears again, 
contact your service representative.
Problem with Hard 
Disk.An error has occurred in 
the hard disk drive.Turn off the main power switch, and back 
on again. If the message appears again, 
contact your service representative.
The entered pass-
word is incorrect. The password of the en-
crypted PDF file has been 
entered incorrectly. Enter the correct password.
USB has a problem.An error has occurred in 
the USB interface.Turn off the main power switch, and back 
on again. If the message appears again, 
contact your service representative.
Hardware Problem: 
EthernetAn error has occurred in 
the Ethernet board.Turn off the main power switch, and back 
on again. If the message appears again, 
contact your service representative.
You do not have 
the privileges to 
use this func-
tion.Use of this function is re-
stricted.Contact the administrator.
Authentication 
has failed. The login user name 
or password entered 
is incorrect.
 The machine current-
ly cannot perform au-
thentication. Check your login user name and 
password.
 Contact the administrator.
Parallel I/F board 
has a problem.An error has occurred in 
the parallel interface 
board.Turn off the main power switch, and back 
on again. If the message appears again, 
contact your service representative.
Printer font error.An error has occurred in 
the font settings.Contact your service representative.