Ricoh Mp C4500 Service Manual

When a Message Appears
53
4
Checking the Error Log
If files could not be stored due to printing errors, identify the cause of the errors
by checking the error log on the control panel.
APress the {Printer} key to display the printer screen.
BPress [Error Log].
An error log list appears.
Note
❒The most recent 30 errors are stored in the error log. If a new error is added
when there are 30 errors already stored, the oldest error is deleted. How-
ever, if the earliest error is a Sample Print, Locked Print,...

Troubleshooting When Using the Printer Function
54
4When You Cannot Print
Use the following procedures if printing does not start even after performing
[Print].
Problem Cause Solution
Printing does not start. The power is off. Check the cable is securely plugged 
into the power outlet and the machine. 
Turn on the main power switch.
Printing does not start. The machine is set to “Of-
fline”.Press the {Online} key.
Printing  does  not  start. The cause is displayed on 
the display of the control...

When You Cannot Print
55
4
If the printing does not start, consult your service representative.
Printing does not start. If the machine is operat-
ing in an extended wire-
less LAN, the receivers 
MAC address may be 
preventing communica-
tion with the access point.Check access point settings when in the 
infrastructure mode. Depending on the 
access point, client access may be limit-
ed by MAC address. Also, check there 
are no problems in transmission be-
tween access point and wired clients, 
and...

Troubleshooting When Using the Printer Function
56
4
❖When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the data-in lamp does
not light up or blink.
Check if the print port setting is correct. When it is connected using a parallel
interface, connect it to LPT1 or LPT2.
For Windows 95/98/Me
AClick the [Start] button, point to [Settings], and then click [Printers].
BClick the icon of the machine. On the [File] menu, click...

Other Printing Problems
57
4 Other Printing Problems
This section explains likely causes of and possible solutions for problems that
can occur when printing from a computer.
Problem Cause Solution
Print is smudges. Settings for thick pa-
per have not been 
made when printing 
on thick paper in the 
bypass tray. PCL 5c/6 and PostScript 3
Select [Thick] in the [Type:] list on the [Paper] 
tab.
RPCS
Select [Thick] in the [Paper type:] list on the 
[Print Settings] tab.
The print on the entire 
page is...

Troubleshooting When Using the Printer Function
58
4
Images are printed at 
slant.The trays side fences 
might not be locked.Check the side fences are locked. See p.83 
“Changing the Paper Size”.
Print is slanted. The paper is feeding 
in at a slant.Load the paper correctly. See p.79 “Loading 
paper”.
Misfeeds occur fre-
quently.The number of sheets 
loaded exceeds the ca-
pacity of the machine.Load paper only as high as the upper limit 
markings on the side fences of the paper tray 
or bypass tray. See...

Other Printing Problems
59
4
There is considerable 
delay between the 
print start instruction 
and actual printing.Processing time de-
pends on data vol-
ume. High volume 
data, such as graph-
ics-heavy documents, 
take longer to process.If the data-in lamp is blinking, data has been 
received by the printer. Wait for a moment.
Making the following setting on the printer 
driver may reduce the computers workload.
For how to open the printing preferences dia-
log box, see “Setting Up the Printer Driver”,...

Troubleshooting When Using the Printer Function
60
4
Page layout is not as 
expected.Print areas differ de-
pending on machine 
used. Information 
that fits on a single 
page on one machine 
may not fit on a single 
page of another ma-
chine.Adjust the [Printable area:] setting in the [Printer 
Configuration...] d i a l o g  b o x  o n  t h e  [Print Settings] 
tab in the RPCS printer driver. See the printer 
driver Help.
Photo images are 
coarse.Some applications 
print at lower resolu-
tion.Use the...

Other Printing Problems
61
4
When using Win-
dows 95 / 98 / Me / 
2000 / XP, Windows 
Server 2003, or Win-
dows NT 4.0, com-
bined printing or 
booklet printing does 
not come out as ex-
pected.The correct applica-
tion or printer driver 
settings are not made.Make sure the applications paper size and ori-
entation settings match those of the printer 
driver. If a different paper size and orientation 
are set, select the same size and orientation.
A print instruction 
was issued from the 
computer, but...

Troubleshooting When Using the Printer Function
62
4
If the problem cannot be solved, contact your service representative.
PDF files do not print 
out/cannot perform 
[PDF Direct Print].PDF files are pass-
word-protected.To print password-protected PDF files, enter 
the password in the [PDF Menu] or on Web Im-
age Monitor.
 For details about [PDF Menu], see “PDF 
Menu”, General Settings Guide.
 For details about Web Image Monitor, see 
the Web Image Monitor Help.
PDF files do not print 
out/cannot...