Ricoh Mp C4500 Service Manual

When PictBridge Printing Does Not Work
63
4 When PictBridge Printing Does Not Work
This section explains likely causes and possible solutions for problems that can
occur when PictBridge printing.
Problem Cause Solution
PictBridge is not availa-
ble.There is a problem with 
the USB connection or the 
PictBridge settings.Use the following procedure to check 
the connection and settings:
ADisconnect and then reconnect the 
USB cable.
BCheck the PictBridge settings are 
enabled.
CDisconnect the USB cable,...

Troubleshooting When Using the Printer Function
64
4 

65
5. Troubleshooting When
Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function
problems.
When Scanning is Not Done as Expected
This section explains causes and remedies when scan results are not as expected.
Problem Cause Solution
The scanned image is 
dirty.The exposure glass or auto docu-
ment feeder (ADF) is dirty.Clean these parts. See p.122 
“Maintaining Your Machine”.
The image is distorted 
or out of position.The original was moved during...

Troubleshooting When Using the Scanner Function
66
5When You Cannot Send Scanned Files
The following sections explain likely causes of and solutions for Network Deliv-
ery and E-mail Sending-related problems.
When Stored Files Cannot be Accessed
This section explains likely causes of and possible solutions for job access-relat-
ed problems.
When You Cannot Browse the Network to Send a Scan file
This section explains likely causes of and possible solutions for the Browse Net-
work failing to operate when...

When You Cannot Send Scanned Files
67
5
When Stored Files Cannot be Edited
This section explains likely causes of and possible solutions for the TWAIN driv-
er failing to operate.
When the Network Delivery Function Cannot be Used
This section explains likely causes of and possible solutions for the Network De-
livery function failing to operate.
Operations are not possible when messages appear
This section explains likely causes of and possible solutions for messages that
appear and when the machine...

Troubleshooting When Using the Scanner Function
68
5When a Message is Displayed
This section explains likely causes of and possible solutions for error messages
that may appear on the machines control panel.
When a Message is Displayed on the Control Panel
This section explains causes and remedies if an error message appears on the
display of the control panel.
Important
❒If a message not described here appears, act according to the message. For in-
formation about how to turn off the main power switch,...

When a Message is Displayed
69
5
Exceeded max. 
number of files 
which can be sent 
at the same time. 
Reduce the number 
of the selected 
files.The number of files ex-
ceeded the maximum 
number possible. Reduce the number of files and send 
them again.
Cannot detect 
original size. 
Place original 
again, then press 
the Start key.You have loaded paper of 
a size not shown on the 
paper size selector. Place the original correctly.
 Specify the scan size.
 When placing an original directly 
on the...

Troubleshooting When Using the Scanner Function
70
5
Cannot find the 
specified path. 
Please check the 
settings.The destination compu-
ter name or folder name 
is invalid.Check whether the computer name and 
the folder name for the destination are 
correct.
Exceeded max. 
number of alpha-
numeric charac-
ters for the 
path.The maximum number of 
specifiable alphanumeric 
characters in a path has 
been exceeded.The maximum number of characters 
which can be entered for the path is 128. 
Check the number...

When a Message is Displayed
71
5
Connection with 
the destination 
has failed. Check 
the status and 
connection. To 
check the current 
status, press 
[Scanned Files 
Status].The correct Network set-
tings are not made. Check the network settings of the 
client computer.
 Check that components such as the 
LAN cable are connected properly.
 Check that the server settings are 
correct and the server is working 
properly.
Authentication 
with the destina-
tion has failed. 
Check settings. 
To check the...

Troubleshooting When Using the Scanner Function
72
5
Output buffer is 
full. Sending the 
data has been 
cancelled. Please 
try again later.Too many jobs are in 
standby state, and send-
ing was cancelled.Retry sending after sending jobs in 
standby state completes.
Exceeded max. 
number of pages 
per file. Do you 
want to store the 
scanned pages as 
1 file?The file being stored has 
exceeded the max. 
number of pages for one 
file.Specify whether to use the data or not. 
Scan the pages that were not...