Ricoh Mp 2000 Service Manual

When You Cannot Send Scanned Files
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Operations Are Not Possible When Messages Appear
This section describes likely causes of and possible solutions for messages that
appear when the machine fails to operate.
Message Cause Solution
Updating desti-
nation list. Re-
select 
destination(s) 
or senders name 
later.The destination list is being up-
dated from the network using 
SmartDeviceMonitor for Admin 
or Web Image Monitor.Wait until the message disap-
pears. Do not switch off the pow-
er while this...

Troubleshooting When Using the Scanner Function
56
5When a Message Is Displayed
This section describes likely causes of and possible solutions for error messages
that may appear on the machines display panel.
When a Message Is Displayed on the Display Panel
This section describes causes and remedies if an error message appears on the
display of the control panel.
Important
❒For messages that are not listed here, see “When You Have Problems Operat-
ing the Machine”.
Message Cause Solution
Connection with...

When a Message Is Displayed
57
5
Cannot detect 
original size
Select scan 
size.You have loaded paper of a size not 
shown on the paper size selector. Place the original correctly.
 Specify the scan size.
 When placing an original di-
rectly on the exposure glass, 
the lifting/ lowering action of 
the ADF or ARDF triggers the 
automatic original size detec-
tion process. Lift the ADF or 
ARDF by more than 30 de-
grees. See “Placing Originals”, 
Copy Reference.
Exceeded max. 
number of search 
results...

Troubleshooting When Using the Scanner Function
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5
Dest. authenti-
cation failed. 
Check settings 
and check 
Scanned File 
Status.The entered user name or pass-
word was invalid. Check that the user name and 
password are correct.
 Check that the ID and pass-
word for the destination fold-
er are correct.
 A password of 128 or more char-
acters may not be recognized.
Senders name is 
not selected. 
Specify send-
ers name.The senders name was not specified.A senders name should be speci-
fied before...

When a Message Is Displayed
59
5
Exceeded max. 
number of alpha-
numeric charac-
ters. The maximum enterable number 
of alphanumeric characters has 
been exceeded.Make sure the maximum number 
of characters which can be en-
tered, and then enter it again. See 
“Values of Various Set Items for 
Transmission/Delivery Func-
tion”, Scanner Reference.
Authentication 
failed.The entered login user name or 
password is incorrect.Check the login user name and pass-
word. The machine is unable to au-
thenticate....

Troubleshooting When Using the Scanner Function
60
5
When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information
about how to turn off the main power switch, see “Turning Off the Main Pow-
er”,...

When a Message Is Displayed
61
5
Cannot detect 
the paper size 
of the original. 
Specify the 
scanning size.The set original was misaligned.  Place the original correctly.
 Specify the scan size.
 When placing an original di-
rectly on the exposure glass, the 
lifting/lowering action of the 
ADF or ARDF triggers the au-
tomatic original size detection 
process. Lift the ADF or ARDF 
by more than 30 degrees.
Cannot add any 
more scanning 
mode.The maximum number of regis-
terable scanning modes has...

Troubleshooting When Using the Scanner Function
62
5
Cannot connect 
to the scanner. 
Check the net-
work Access Mask 
settings in User 
Tools.An access mask is set. Contact the administrator.
Scanner is not 
ready. Check the 
scanner and the 
options.The  ADF  or  ARDF  cover  is  open. Check whether the ADF or ARDF 
cover is closed.
Insufficient 
memory. Reduce 
the scanning ar-
ea.Scanner memory is insufficient.  Reset the scan size.
 Lower the resolution.
 Set with no compression. See 
TWAIN...

When a Message Is Displayed
63
5
Error has oc-
curred in the 
scanner driver.An error has occurred in the driver. Check whether the network 
cable is connected correctly to 
the client computer.
 Check whether the Ethernet board 
of the client computer is recog-
nized correctly by Windows.
 Check whether the client compu-
ter can use the TCP/IP protocol.
Communication 
error has oc-
curred on the 
network.A communication error has oc-
curred on the network.Check whether the client compu-
ter can use...

Troubleshooting When Using the Scanner Function
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