Ricoh Mp 2000 Service Manual

When a Message Is Displayed
25
3
Check whether 
there are any 
network prob-
lems.
{14-01}
Cannot find the DNS server, SMTP 
server or folder for forwarding. Check that the DNS server 
IPv4 address is correctly pro-
grammed using Web Image 
Monitor. See the Web Image 
Monitors Help.
 Check that the host name or 
IPv4 address of the SMTP 
server is correctly pro-
grammed using Web Image 
Monitor. See the Web Image 
Monitors Help.
 Check that the SMTP server is 
correctly programmed using 
Web Image...

Troubleshooting When Using the Facsimile Function
26
3
Check whether 
there are any 
network prob-
lems.
{14-09}E-mail transmission was refused 
by SMTP authentication, POP be-
fore SMTP authentication or login 
authentication of the computer in 
which the folder for forwarding is 
specified. Check that the user name and 
password for SMTP authenti-
cation or POP before SMTP 
authentication are correctly 
programmed from [File Trans-
fer] under [System Settings]. 
See “File Transfer”, General 
Settings...

When a Message Is Displayed
27
3
Check whether 
there are any 
network prob-
lems.
{15-02}Cannot log on to the 
POP3/IMAP4 server. Check that the user name and 
password of the E-mail Ac-
count are correctly pro-
grammed using [File Transfer] 
under [System Settings]. See 
“File Transfer”, General Set-
tings Guide. You can also use 
the Web Image Monitor for 
confirmation. See the Web Im-
age Monitors Help.
 Contact your network admin-
istrator.
Check whether 
there are any 
network prob-
lems....

Troubleshooting When Using the Facsimile Function
28
3
Note
❒If “Check whether there are any network problems.” appears, the ma-
chine is not correctly connected to the network or the settings of the machine
are not correct. If you do not need to connect the machine to the network, you
can specify the setting so this message is not displayed, and then the {Facsim-
ile} key no longer lights. See “Parameter Setting”, General Settings Guide. If
you reconnect the machine to the network, be sure to set...

When You Cannot Send or Receive Fax Messages As Wanted
29
3 When You Cannot Send or Receive Fax 
Messages As Wanted
This section describes likely causes of and possible solutions for transmission
and reception-related problems.
❖Transmission/Reception
❖Transmission
Problem Cause Solution
Both transmission and 
reception are impossible.The modular cable may be dis-
connected.Make sure that the modular cable 
is correctly connected. See “Con-
necting the Machine to a Tele-
phone Line and Telephone”,...

Troubleshooting When Using the Facsimile Function
30
3
❖Reception
Cannot cancel a Memo-
ry Transmission.The document is being scanned. Press the {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile Reference.
Cannot cancel a Memo-
ry Transmission.The document is being sent or it is 
in standby.Press the {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile Reference.
Cannot cancel an Im-
mediate Transmission.-Press the {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile...

When You Cannot Send or Receive Fax Messages As Wanted
31
3
❖Printing
Problem Cause Solution
Print is slanted. The trays side fences may not be 
locked.Check the side fences are locked. 
See p.71 “Changing the Paper 
Size”.
Print is slanted. The paper is fed in at a slant. Load the paper correctly. See p.65 
“Loading Paper”.
Print is slanted. The machines cover is open. Make sure the right and lower 
right covers are properly closed.
Misfeeds occur frequently.The number of sheets loaded ex-
ceeds the...

Troubleshooting When Using the Facsimile Function
32
3
The image is too dark 
or too light.The correct paper type settings 
are not made.Check the paper loaded on the 
paper tray or bypass tray matches 
the paper type set on the display 
panel. See “Copy Paper”, About 
This Machine.
The image is too dark 
or too light.Using toner bottles not recom-
mended by the supplier or refill-
ing the toner bottle may degrade 
the print quality or cause a mal-
function.Use only toner bottles recom-
mended by the...

When You Cannot Send or Receive Fax Messages As Wanted
33
3
❖Others
When Memory Is Full
This section describes likely causes of and possible solutions for problems relat-
ed to full memory.
Problem Cause Solution
All fax documents 
stored in memory have 
been lost. Those docu-
ments include ones 
stored through Memory 
Transmission/Recep-
tion, Memory Lock, and 
Substitute Reception.All fax documents are lost from 
memory if the machine remains 
unpowered for approximately 12 
hours or longer.If any...

Troubleshooting When Using the Facsimile Function
34
3When an Error Report Is Printed
An Error Report is prin ted if a document cannot be su cces sfully sent or received.
Possible causes include a problem with the machine or noise on the telephone
line. If an error occurs during transmission, resend the original.
If an error occurs during reception, ask the sender to resend the document.
Note
❒If an error happens frequently, contact your service representative.
❒The “Page” column gives the total number...