Ricoh Mp 2000 Service Manual

When You Cannot Make Copies As Wanted
15
2 When You Cannot Make Copies As 
Wanted
This section describes causes and remedies when copy results are not as expected.
❖Basic
Problem Cause Solution
Misfeeds occur frequently.The number of sheets loaded ex-
ceeds the capacity of the machine.Load paper only as high as the 
upper limit markings on the side 
fences of the paper tray or bypass 
tray. See “Copy Paper”, About 
This Machine.
Misfeeds occur frequently.The paper is damp.Use paper that has been stored...

Troubleshooting When Using the Copy Function
16
2
❖Edit
❖Combine
Problem Cause Solution
When using the Duplex 
Margin function, parts 
of the original image 
are not copied.You set a wide erased margin. Set a narrower margin with User 
Tools. You can set the width be-
tween 0 - 50 mm (0 - 2).
See “Copier Features”, General 
Settings Guide.
When using the Duplex 
Margin function, parts 
of the original image 
are not copied.There is a lack of margin space on 
the opposite side of the binding 
position.Set...

When You Cannot Make Copies As Wanted
17
2
❖Duplex (Type 2 only)
When Memory Is Full
This section describes likely causes of and possible solutions for problems relat-
ed to full memory.
Problem Cause Solution
Cannot print in duplex 
mode.You may have loaded paper on 
the bypass tray.
Remove paper loaded on the by-
pass tray. Load paper in Tray 1 - 4.
Cannot print in duplex 
mode.You have loaded paper exceeding 
90 g/m2.Change the paper.
Cannot print in duplex 
mode.You have selected a tray that is set...

Troubleshooting When Using the Copy Function
18
2 

19
3. Troubleshooting When
Using the Facsimile Function
This chapter describes likely causes of and possible solutions for facsimile func-
tion problems.
Adjusting the Volume
The following describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.
❖On Hook Mode
Heard when the {On Hook Dial} key is pressed.
❖At Transmission
Heard when immediate transmission is performed.
❖At Reception
Heard when the machine receives a document.
❖At Dialing
Heard after...

Troubleshooting When Using the Facsimile Function
20
3
CSelect [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.
DSelect [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.
ESelect the item you want to adjust using {U} or {T}, and then press the
{OK} key.
FSelect the volume using {W} or {V}, and then press the {OK} key.
Press the {Escape} key to cancel the setting and the display returns to that of
step 
E.
GPress the {User Tools/Counter} key.
The standby display...

Adjusting the Volume
21
3
Note
❒You can also adjust the On Hook volume when you press the {On Hook Di-
al} key. See “On Hook Dial”, Facsimile Reference.
❒If the extended security function prevents you from changing this setting,
contact the administrator.
❒You can set the volume level to between 0 and 7. 

Troubleshooting When Using the Facsimile Function
22
3When a Message Is Displayed
This section describes the machines main messages. If other messages appear,
follow their instructions.
Message Cause Solution
Error occurred, 
and trans. was 
cancelled. A document jam occurred during 
Immediate Transmission. There 
may be a problem with the ma-
chine or the telephone line (for ex-
ample, noise or cross talk).Press [Exit], and then resend the 
pages that have not been sent.
If the error reoccurs...

When a Message Is Displayed
23
3
Updating desti-
nation list. Re-
select 
destination(s) 
or senders name 
later.The destination list is being up-
dated from the network using 
SmartDeviceMonitor for Admin 
or Web Image Monitor.Wait until the message disap-
pears. Do not switch off the pow-
er while this message is 
displayed. Depending on the 
number of destinations to be up-
dated, there may be some delay 
before you can resume operation. 
Operations are not possible while 
this message is displayed....

Troubleshooting When Using the Facsimile Function
24
3
Senders name is 
not selected. 
Specify send-
ers name.The sender has not been specified.A senders name should be speci-
fied before sending e-mail. Send 
e-mail after specifying the send-
ers name.
Check whether 
there are any 
network prob-
lems.
{13-10}The alias telephone number you 
entered is already registered on 
the gatekeeper by another device. Check the alias telephone 
number is correctly pro-
grammed using the Web Im-
age Monitor. See...