Pcs Phone Handspring Treo 300 User Guide
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Section 10 Troubleshooting Tips 243 Troubleshooting Tip s 10 I tried dialing a phone number, but my PCS Treo 300 just beeps at me©Make sure you dialed the correct number. ©Wait a few minutes and try again. If the network is very busy, calls cannot connect. ©Verify that you are in a network coverage area and then move a few yards away and try the call again. If you are in a weak coverage area (1 bar of signal strength or less), you may not be able to complete calls even though you are registered to the network. I cant dial international numbersFor security purposes, some service plans require you to enable international calling on your account. Call your Sprint representative for details. Caller ID blocking for my outgoing calls doesnt work©Some service plans require you to enable this feature on your account. Call your Sprint representative to enable blocking your Caller ID. ©Make sure you enter *67 before dialing the number. Some incoming caller’s names don’t appear in Call History©If a caller has blocked or restricted their Caller ID, the text “Blocked Caller ID” or “Restricted Caller ID” appears instead of the name and number. ©If a caller ID information is not available, the text “No caller ID” appears instead of the name and number. ©Call History does not show names for records you marked hidden in your Contacts list. I frequently miss incoming voice calls when I’m browsing the web.Whenever you send and receive data with any wireless Palm OS application, incoming voice calls are automatically sent to voicemail. You cannot send and receive data and receive voice calls at the same time. How do I know when I’m sending and receiving data?When you’re connected to the PCS Vision network, gray arrows appear over the signal strength bars. The gray arrows turn green when you browse the web, download e-mail, or use other applications that send or receive data across the PCS Vision network. You are billed by the number of data packets that you send and receive. When the arrows are green, your calls are forwarded to voicemail. When the arrows are gray, the PCS Vision network services are available to you, but you are not sending and receiving data so you can receive calls.
Section 10 244 Troubleshooting Tips The Blazer® application won’t connect to the Internet©Confirm that your service plan includes PCS Vision and not just voice minutes. ©Confirm that your Network Preferences settings are properly configured. 1.Press Option and then press Menu to access the Applications Launcher. 2.Tap the Preferences icon . 3.Select Network from the pick list in the upper-right corner. 4.Make sure that you selected a Sprint profile. 5.Tap Connect. If the Connect button changes to a Disconnect button after the connection dialogs finish, your Network Preferences settings are working. If the Connect button does not change, make sure that you are in a coverage area and that wireless mode is on. 6.Contact Sprint Customer Care if you continue to have trouble. I get an error when making data calls©Check with Sprint to make sure that PCS Vision services are enabled on your account. ©Verify that you are in a coverage area. Why do I sometimes get disconnected from the PCS Vision network?©The PCS Vision network automatically logs you off when you don’t send or receive data for a couple hours. ©During peak usage periods, you may experience drops in the network connection. I get an error when connecting to the PCS Vision network.Make sure you are using the correct password. If you enter the wrong password six times or more while attempting to connect to the PCS Vision network, the network locks you out for a period of 24 hours. To correct this problem, contact Sprint to obtain the correct password and reenter the password in the Sprint service profile on the Network Preferences screen. See page 197 for instructions. I can’t dial into my RAS, ISP, or corporate dial-up account.Your phone is pre configured for a persistent connection to the PCS Vision network. Dial-up connections are not currently available.
Section 10 Troubleshooting Tips 245 Troubleshooting Tip s 10 Application problems ProblemSolution I tapped the Today button, but it does not show the correct date.Your phone is not set to the current date. Make sure the Set Date box in the General Preferences screen displays the current date. See page 17 and page 196 for details. I know I entered some records, but they do not appear in the application.©Check the Categories pick list (upper-right corner of the screen). Choose All to display all of the records for the application. ©Check Security and make sure that the Private Records setting is set to Show private records. ©In To Do List, tap Show and check whether Show Only Due Items is selected. I am having problems listing memos the way I want to see them.©If you cannot manually arrange the order of the memos in the list screen, check the Memo Preferences setting. Make sure that Sort by is set to Manual. ©If you choose to view your memos alphabetically on Palm Desktop software and then perform a HotSync® operation, the memos on your phone still appear in the order defined in the Memo Preferences setting. In other words, the sort settings that you use with Palm Desktop software are not transferred to your phone. I created an event in Date Book Plus, but it doesn’t appear in the Week View.In the Week View, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, choose the Day View for the particular day to see the overlapping events.
Section 10 246 Troubleshooting Tips HotSync problemsProblemSolution Why can’t I synchronize my phone with my computer?Try each of these in turn. After each step, try to synchronize to see if the problem persists: ©Make sure you installed the software that came with your phone. You must install this software even if you upgraded from another Palm OS handheld. ©Make sure there are no active calls on your PCS Treo 300 before you begin a HotSync operation. You cannot synchronize while you have an active call, and you cannot make or receive calls during a HotSync operation. ©Make sure you selected your user name in Palm Desktop software before beginning the HotSync operation. ©Perform a soft reset. See page 233 for details. ©Make sure the HotSync Manager icon ‘ appears in the Windows system tray in the lower-right corner of the screen. If it does not appear, open the Start menu, select Programs, Handspring, and then HotSync Manager. ©Click the HotSync Manager icon and make sure that the Local USB option has a check next to it. If you are using an optional serial cable, make sure that the Local Serial has a check next to it, then select Setup and confirm that the COM port setting matches the port where you attached the serial cable. ©Make sure the cable is connected securely to your computer and your phone. ©Make sure you are using the correct type of cable. If your computer does not have a USB port, or is running Windows 95 or Windows NT 4.0, you must use a serial cable. ©If you’re using a USB cable, insert the Handspring CD into your computer, use Windows Explorer or My Computer to navigate to the Utilities folder, and then run the Visor USB registry utility. ©If you are using a USB cable, disconnect any other USB devices you are using. If you’re connecting your cable to a USB hub, disconnect it and connect your cable directly to your computer. ©If you are using a serial cable, try a lower baud rate setting on the Local tab in the Setup dialog box. ©Restart your computer. ©If you installed a conduit from a third-party software developer, contact the developer for support.
Section 10 Troubleshooting Tips 247 Troubleshooting Tip s 10 Beaming problems I did a HotSync operation, but one of my applications did not synchronize.Click the HotSync Manager and choose Custom. Make sure that the conduit appears on the list and that it is set to Synchronize the files. See page 218 for details. I cannot launch the HotSync Manager.©Make sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the port you selected in the Setup dialog box. ©Reinstall the Palm Desktop software. I am using Outlook as my PIM, but I cannot do a HotSync operation.©Click the HotSync Manager and choose Custom. Make sure that the following Outlook conduits are installed and that the Action is set to “Synchronize the files” for each conduit: Outlook Contacts, Outlook Calendar, Outlook Tasks, and Outlook Notes. ©Reinstall the Palm Desktop software and make sure you select the option to synchronize with MS Outlook. ProblemSolution I cannot beam data to another IR-equipped Palm OS device.©Confirm that your phone and the other device are between ten centimeters (approximately 4) and one meter (approximately 39) apart, and that the path between the two devices is clear of obstacles. Beaming distance to other Palm OS devices may be different. ©Check the General Preferences screen and make sure the Beam Receive setting is on. ©Move your phone closer to the receiving device. ©Move your phone farther away from the receiving device. ©Angle the sides of the two devices towards each other. ©Perform a soft reset. See page 233 for details. When someone beams data to my phone, I get a message telling me it is out of memory.© Your phone requires at least twice the amount of memory available as the data you are receiving. For example, if you are receiving a 30K application, you must have at least 60K free. ©Perform a soft reset. See page 233 for details.
Section 10 248 Troubleshooting Tips Password problems ProblemSolution I forgot the password to show my hidden or masked records.You can use Security to delete the password. If you do this, your phone deletes all entries marked as private. You can, however, perform a HotSync operation before you delete the password: the HotSync process backs up all entries, whether or not they are marked private. In this case, the following procedure restores your private entries and lets you access them: 1.Use the Palm Desktop software and the cable to synchronize your data. 2.Tap Forgotten Password in Security to remove the password and delete all private records. 3.Perform a HotSync operation to synchronize your data and restore the private records by transferring them from your computer to your phone. I forgot the password and my phone is locked.©The default password for your phone is the last four-digits of your phone number. ©If Wireless Mode Lock is on, you can use the handheld mode features of your phone, but you must contact Sprint to unlock wireless mode. ©If Communicator Lock is on, you must perform a hard reset (see page 235 for details) to access the handheld mode features of your phone, and you must contact Sprint to unlock wireless mode.
Section 10 Troubleshooting Tips 249 Troubleshooting Tip s 10 Technical support If you cannot solve your problem after reviewing the sources listed at the beginning of this appendix, check our web site www.sprintpcs.com for the latest technical support information, or call *2 if you have questions. Before requesting support, please experiment a bit to reproduce and isolate the problem. When you do contact support, please be ready to provide the following information: ©The name and version of the operating system you are using ©The actual error message or state you are experiencing ©The steps you take to reproduce the problem
Section 11 Other Product Information 251 Other Product Information 11 Other Product Information Performance and Safety Important Information About Your Phone and Service Keeping Tabs on Signal Strength The quality of each call you make or receive depends on the signal strength in your area. Your phone informs you of the current signal strength by displaying a number of bars next to the signal strength icon. The more bars displayed, the stronger the signal. If you’re inside a building, being near a window may give you better reception. Understanding the Power Save Feature If your phone is unable to find a signal after 15 minutes of searching, a Power Save feature is automatically activated and “No Service” appears in the Status Bar of the PhoneBook application. If your phone is active, it periodically rechecks service availability. When a signal is found, your phone returns to Standby mode and the time appears in place of “No Service” in the Status Bar of the PhoneBook application. Understanding How Your Phone Operates Your phone is basically a radio transmitter and receiver. When its turned on, it receives and transmits radio frequency (RF) signals. When you use your phone, the system handling your call controls the power level. This power can range from 0.006 watts to 0.2 watts in digital mode. Knowing Radio Frequency Safety The design of your phone complies with updated NCRP standards described below. To further limit RF exposure, you can limit the duration of your calls and operate your phone in the most power-efficient manner. In 1991-92, the Institute of Electrical and Electronics Engineers (IEEE) and the American National Standards Institute (ANSI) joined in updating ANSIs 1982 standard for safety levels with respect to human exposure to RF signals. More than 120 scientists, engineers and physicians from universities, government health agencies and industries developed this updated standard after reviewing the available body of research. In 1993, the Federal Communications Commission (FCC) adopted this updated standard in a regulation. In August 1996, the FCC adopted hybrid standard consisting of the existing ANSI/IEEE standard and the guidelines published by the National Council of Radiation Protections and Measurements (NCRP). Maintaining Your Phone’s Peak Performance There are several simple guidelines to operating your phone properly and maintaining safe, satisfactory service. ©Try not to hold the phone’s antenna and don’t twist the antenna; this will damage the antenna. ©Don’t use the phone if the antenna is damaged.©Speak directly into the mouthpiece. ©Avoid exposing your phone and accessories to rain or liquid spills. If your phone does get wet, immediately turn the power off. If it’s inoperable, return it to a Sprint Store or call PCS Customer Service Solutions for service. Note: For the best care of your phone, only Sprint Authorized Personnel should service your phone and accessories. Faulty service may void the warranty.
Section 11 252 Other Product Information Maintaining Safe Use of and Access to Your Phone FAILURE TO FOLLOW THE INSTRUCTIONS OUTLINED MAY LEAD TO SERIOUS PERSONAL INJURY AND POSSIBLE PROPERTY DAMAGE Using Your Phone While Driving Talking on your phone while driving (or operating the phone without a hands-free device) is prohibited in some jurisdictions. Laws vary as to specific restrictions. Remember that safety always comes first. When using your phone in the car: ©Get to know your phone and its features, such as speed dial and redial. ©When available, use a hands-free device.©Position your phone within easy reach.©Let the person you are speaking to know you are driving; if necessary, suspend the call in heavy traffic or hazardous weather conditions. ©Do not take notes or look up phone numbers while driving.©Dial sensibly and assess the traffic; if possible, place calls when stationary or before pulling into traffic. ©Do not engage in stressful or emotional conversations that may divert your attention from the road. ©Dial 911 to report serious emergencies. It’s free from your wireless phone.©Use your phone to help others in emergencies. ©Call roadside assistance or a special non-emergency wireless number when necessary. Following Safety Guidelines To operate your phone safely and efficiently, always follow any special regulations in a given area. Turn your phone off in areas where use is forbidden or when it may cause interference or danger. Using Your Phone Near Other Electronic Devices Most modern electronic equipment is shielded from radio frequency (RF) signals. However, RF signals from wireless phones may affect inadequately shielded electronic equipment. RF signals may affect improperly installed or inadequately shielded electronic operating systems and/or entertainment systems in motor vehicles. Check with the manufacturer or their representative to determine if these systems are adequately shielded from external RF signals. Also check with the manufacturer regarding any equipment that has been added to your vehicle. Consult the manufacturer of any personal medical devices, such as pacemakers and hearing aids, to determine if they are adequately shielded from external RF signals. Note: Always turn off the phone in health care facilities and request permission before using the phone near medical equipment. Turning Off Wireless Mode Before Flying Turn off wireless mode before boarding any aircraft. To prevent possible interference with aircraft systems, the U.S. Federal Aviation Administration (FAA) regulations require you to have permission from a crew member to use wireless mode while the plane is on the ground. To prevent any risk of interference, FCC regulations prohibit using wireless mode while the plane is in the air.