Pcs Phone Handspring Treo 300 User Guide

							Section 9
Maintaining Your Phone 233
Maintaining 
Your Phone
9
©You can conserve battery life by minimizing use of the keyboard 
backlight feature and by choosing a lower Auto-off setting which 
automatically turns the phone off after a period of inactivity. See 
page 196 and page 10 for more information.
©If the battery becomes low in the course of normal use, an alert 
appears on the phone screen describing the low battery condition. If 
this alert appears, connect your phone to the HotSync cable or travel 
charger to charge the battery.
©If the battery drains to the point where your phone does not turn on, 
it stores your data safely for about three days. In this case, there is 
enough residual energy in the battery to store the data, but not 
enough to turn on your phone. If your phone does not turn on when 
you press the power button, you should charge the battery 
immediately.
©If you leave a drained battery in your phone for an extended period 
of time, you can lose all of the stored data. If this happens, charge 
the battery and use the reset button to reset your phone as described 
in the next section. After you reset your phone, perform a HotSync 
operation to restore the data from your computer. 
Resetting your phone
Under normal circumstances, you will not have to use the reset button. 
On rare occasions, however, your phone may no longer respond to 
buttons or the screen. In this case, you need to perform a reset to get your 
phone running again.
Performing a soft reset
A soft reset tells your phone to stop what it’s doing and start over again. 
All records and entries stored in your phone are retained with a soft reset. 
After a soft reset, the Welcome screen appears, followed by the General 
Preferences screen (to set time and date).  
						

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234 Maintaining Your Phone
To perform a soft reset:
1.
Unscrew the tip of the stylus to access the reset tool. 
2.Use the reset tool to gently press the reset button inside the hole on 
the back panel of your phone.
Ti p :  You can also use the tip of an unfolded paper clip (or similar object without a sharp tip). 
 
Performing a warm (or safe) reset
A warm (or safe) reset bypasses system extensions on your phone, such as 
HackMaster hacks or system patches. Performing a warm reset enables 
you to uninstall a third-party application that may be causing a 
problem.
To perform a warm (or safe) reset:
1.
Press and hold the top scroll button on the front panel of your phone.
2.While holding down the top scroll button, use the reset tool (or 
similar object without a sharp tip) to gently press the reset button.
3.When the system screen appears, release the top scroll button.
Reset tool 
						

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Maintaining Your Phone 235
Maintaining 
Your Phone
9
Performing a hard reset
With a hard reset, all records and entries stored in your phone are erased. 
Never perform a hard reset unless a soft or warm reset does not solve your 
problem. 
Note: You can restore any data previously synchronized with your computer during the next HotSync operation.
To perform a hard reset:
1.
Press and hold the power button on the top of the phone.
2.While holding down the power button, use the reset tool (or similar 
object without a sharp tip) to gently press and release the reset 
button.
3.When the system screen appears, release the power button.
4.When a message appears on the phone screen warning that you are 
about to erase all the data stored on your phone, do one of the 
following:
nPress the top scroll button on the front panel of your phone to 
complete the hard reset and display the Digitizer screen.
nPress any other button to perform a soft reset.
Note: With a hard reset, the current date and time are retained. Formats 
Preferences and other settings are restored to their factory default 
settings.
5.If the language selection screen appears, select the same language 
you selected for your desktop software. Choosing a different language 
may result in loss of data. 
						

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236 Maintaining Your Phone
To restore your data after a hard reset:
1.
Click the HotSync Manager icon Ô
 in the Windows system tray 
(bottom-right corner of the taskbar).
Ti p :  You can also click the HotSync command on the Palm Desktop software menu bar.
2.From the HotSync Manager menu, choose Custom.
3.Select the appropriate user name from the list.
4.Select an application in the Conduit list.
5.Click Change.
6.Select Desktop overwrites handheld. 
						

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Maintaining Your Phone 237
Maintaining 
Your Phone
9
Note: Changing the HotSync setting from the default affects only the next 
HotSync operation. Thereafter, the HotSync Actions revert to their default 
settings.
7.Click OK.
8.Repeat steps 4 through 7 to change conduit settings for other 
applications.
9.Click Done to activate your settings.
10.Perform a HotSync operation. 
						

							Section 9
238 Maintaining Your Phone 
						

							Section 10
Troubleshooting Tips 239
Troubleshooting 
Tip s
10
10
Troubleshooting Tips
f you encounter a problem with your PCS Phone Handspring® 
Treo™ 300:
©Review this section to see if your problem is listed 
©Check our web site at www.sprintpcs.com for the latest technical 
support information
Note: Thousands of third-party add-on applications have been written for 
Palm OS® devices. Unfortunately, we are not able to support such a large 
number of third-party applications. If you are having a problem with a 
third-party application, please contact the developer or publisher of that 
software.
I 
						

							Section 10
240 Troubleshooting Tips
Software installation problems
ProblemSolution
Palm™ Desktop software 
will not install successfully.Disable any anti-virus software, close any open 
applications or utilities, and then perform the installation 
again.
If you are installing on a computer at your workplace, 
make sure your System Administrator grants you the rights 
to install software.
If you are still having problems installing the Handspring 
software, try these steps:
1.Download the latest version of the software from 
the Customer Support or Product Support 
section of www.sprintpcs.com.
2.Restart your computer in “safe mode.” In most 
versions of Windows you can do this by pressing 
F8 on the keyboard as the computer boots. 
3.Install the file you downloaded in step 1. If the 
installation finishes, restart your computer in 
the normal operating mode and start using 
Palm Desktop software. 
						

							Section 10
Troubleshooting Tips 241
Troubleshooting 
Tip s
10
Operating problems
Tapping and keyboard problems
ProblemSolution
My phone won’t turn on.Try each of these in turn:
©Adjust the display settings.
©Make sure the battery is fully charged.
©Perform a soft reset. See page 233 for details.
©If your phone still does not operate, try a hard 
reset. See page 235 for details.
My phone keeps turning 
itself off.Your phone is designed to turn itself off after a period of 
inactivity. This period can be set at one, two, or three 
minutes. Check the Auto-off setting. See page 196 for 
details.
My phone is not making any 
sounds.©Check the ringer switch setting on top of your 
phone. The   setting turns off all sounds on 
your phone. 
©Check the System Sound setting. See page 196 
for details.
My phone has frozen. This is most commonly attributed to conflicts with third-
party software. Try each of these in turn:
©Perform a soft reset. See page 233 for details.
©Delete any application you recently installed. See 
page 42 for details.
©Perform a warm reset. See page 234 for details.
©Perform a hard reset. See page 235 for details.
I don’t see anything on my 
phone’s screen.©Adjust the display settings.
©Charge the battery. 
©Perform a soft reset. 
ProblemSolution
When I tap the buttons or 
screen icons, it activates the 
wrong feature.Calibrate the screen. See page 194 for details. 
When I press Menu  , 
nothing happens.Not all applications or screens have menus. Try changing 
to a different application. 
						

							Section 10
242 Troubleshooting Tips
Wireless communication problems
ProblemSolution
I can’t use the wireless 
features©Make sure your PCS Treo 300 battery is charged.
©Make sure wireless mode is on. To turn on wireless 
mode, press and hold the power button for at least 
two seconds, until you hear a confirmation tone. 
An ascending tone means wireless mode is now on, 
a descending tone means wireless mode is now off.
My PCS Treo 300 requires an 
unlocking code, but I didnt 
set one©Sprint may have set the locking code before you 
received your PCS Treo 300. Enter the default 
unlocking code and then tap OK. In North 
America, the default unlocking code is usually the 
last four digits of your phone number. If this 
doesnt work, contact Sprint. 
I called Sprint to activate my 
service, but wireless mode 
still doesn’t workSometimes it requires 24 hours or more to activate your wireless 
service. If it has been longer than the standard activation 
period, report the problem to your Sprint representative.
My phone number isnt on 
the Phone Info screenSprint may need to install your phone number onto your 
phone. Contact your Sprint representative to see if they can send 
a message to your PCS Treo 300 that writes your phone number 
onto your phone.
My PCS Treo 300 wont 
register to the network©You are probably outside a PCS network coverage 
area. Try enabling roaming as described on page 
109 or try another Sprint phone to verify whether 
coverage is available in your current location.
©Turn off the wireless mode on your phone, and 
then turn it on again. If a dialog appears asking if 
you want to search for a network, tap Ye s.
The voicemail icon appears 
when I don’t have any new 
voice messages.©Check your messages to confirm that you’ve 
listened to all your new messages.
©Turn wireless mode off and then turn it on again.
©If the icon still appears, follow these steps:
1.From the Speed Dial, Dial Pad, or Call History view, 
press Menu .
2.Under Options, select Call Preferences (/A).
3.Tap Clear Voicemail Icon.
4.Hold Option   and press Return   to finish.