Panasonic Kx-Tda100, Kx-tda200 Hybrid Ip-pbx User Manual
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Page 81
1.7 Extension Settings User Manual 81 To s e t To cancel 1.7.12 Extension Feature Clear You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Program Clear.Some wired telephones are prohibited from using this feature. If you go off-hook while your paralleled telephone is in use, the call will switch over to you. Features Default Setting Hot Line*Off Message Waiting—(All the messages that have been...
Page 82
1.7 Extension Settings 82 User Manual * These features may not be reset depending on the system programming. Data Line Security Off Paralleled TelephoneThe telephone in parallel rings. Log-in/Log-outLog-in After performing Extension Feature Clear, the setting of Call Waiting becomes Enable— Tone. In this case, dial tone 2 will be heard when you go off-hook. Features Default Setting Off-hook.On-hook. PT/SLT/PS Enter 790. 907C.Tone
Page 83
1.8 Call Center User Manual 83 1.8 Call Center 1.8.1 Log-in/Log-out, Wrap-up To set Log-in/Log-out You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in) Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be...
Page 84
1.8 Call Center 84 User Manual To enter/leave the Not Ready mode To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready mode) While on-hook PT/PS Press Log-in/Log-out. (Log-in/Log-out) Specified OR All ICD Group extension no. Enter ICD Group extension number or . ICD Group: Incoming Call Distribution Group While on-hook PT/PS Press Log-in/Log-out of a Specified Group. (Log-in/Log-out of a Specified Group) PT/SLT/PS On-hook. Off-hook. 537 Not Ready Ready1 0 OR Enter...
Page 85
1.8 Call Center User Manual 85 1.8.2 Incoming Call Distribution Group Monitor — Monitoring the Status of Waiting Calls — Monitoring and Changing the Log-in/Log-out Status of Extensions The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show as follows:* The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready...
Page 86
1.8 Call Center 86 User Manual Monitoring the Status of Waiting Calls The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically. The following information is displayed. The current date/time The ICD Group extension number/name The number of waiting calls The longest waiting time The date/time when cleared at last time The total number of received calls...
Page 87
1.8 Call Center User Manual 87 Monitoring and Changing the Log-in/Log-out Status of Extensions The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light. It can also change their Log-in/Log-out status if needed. To monitor To change the Log-in /Log-out mode 1.8.3 Manual Queue Redirection When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue....
Page 88
1.8 Call Center 88 User Manual To forward the waiting call The Hurry-up button light shows the current status as follows: Off: No waiting call. Red on: Some calls are waiting. Flashing red: The number of calls exceeds the manual queue redirection level. Customizing Your Phone 3.1.3 Customizing the Buttons Create or edit a Hurry-up button. PT/PS Press red or flashing red Hurry-up. (Hurry-up)
Page 89
1.9 User-supplied Equipment User Manual 89 1.9 User-supplied Equipment 1.9.1 Doorphone/Door Opener You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. — Doorphone Call — Door Open Doorphone Call To call from the doorphone To answer a call from the doorphone To call the doorphone If no one answers a doorphone call within a specified time period, the call is canceled. Press...
Page 90
1.9 User-supplied Equipment 90 User Manual Door Open Some extensions may be prohibited from using this feature. From a specified extension From any extension while talking to the doorphone 1.9.2 Host PBX — External Feature Access (EFA) External Feature Access (EFA) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.The door open will be triggered for a specified time period. Off-hook.On-hook.Enter...