Panasonic Kx Fpg391 Operating Instructions Manual

							10. Help
99
For Fax Advantage assistance, call 1-800-435-7329. speakerphone, intercom, room monitor or 
remote operation mode.
LDo not pause for over 1 minute while storing.
While storing an item in the phone book, the 
handset starts to ring.
LTo answer a call, press {TA L K} or {SP-
PHONE}. Storing will be canceled. Store the 
name and number again.
I cannot redial by pressing {REDIAL}.
LIf the last number dialed was more than 48 
digits long, the number will not be redialed 
correctly.
“Recharge battery” is displayed, 0688754 
flashes or the handset beeps intermittently.
LFully charge the battery (page 22).
“Charge for 6 HRS” and 68885 are 
displayed and the handset does not work.
LThe battery has been discharged. Fully 
charge the battery (page 22).
I charged the battery fully, but “Recharge 
battery” is still displayed and/or 0688754 
continues to flash, or “Charge for 6 HRS” 
and 68885 are displayed.
LClean the charge contacts and charge again 
(page 22).
LThe battery may need to be replaced (page 
18). If you install a new battery, fully charge it 
(page 22).
The [CHARGE] indicator does not go out 
after the battery has been charged.
LThis is normal.
I cannot receive documents by pressing 
{*}{#}{9} on the handset.
LYou must set remote fax activation to ON 
(feature #41 on page 77) beforehand.
LPress {*}{#}{9} firmly.
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper or clear the 
jammed paper.
The handset display is blank.
LFully charge the battery (page 22).
I cannot make a call with the handset.
LIf more than one other user is using the 
handset and/or base unit, you may not be 
able to make a call. Try again later.LThe handset is in the remote operation mode. 
Exit by pressing {OFF} (page 69).
I cannot have a conversation using the 
headset.
LMake sure that an optional headset is 
connected properly (page 19).
LIf “SP-phone” or “SP” is displayed on the 
handset, press {TA L K} to switch to the 
headset.
I cannot program items.
LProgramming is not possible while the 
handset and/or base unit is being used.
LDo not pause for over 1 minute while 
programming.
LMove closer to the base unit.
LWhile another user is listening to messages 
or the telephone answering machine is 
answering a call, you cannot program. Try 
again later.
I cannot register a handset to the base unit.
LFully charge the battery (page 22).
LThe maximum number of handsets have 
already been registered to the base unit.
LAlthough you may be using fewer than 4 
handsets with your base unit, if you have 
registered one of the handsets to another 
base unit, your base unit still contains the 
registration of that handset until it is erased 
from your base unit. Erase the handset 
registration from this unit as follows:
1.Press and hold {LOCATOR/INTERCOM} 
until a beep sounds.
2.Enter the handset number that you do not 
want ({1} to {4}).
3.Press {SET}.
10.3.4 Fax – sending
I cannot send documents.
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe other party’s fax machine failed to 
answer the fax automatically. Send the fax 
manually (page 53).
I cannot send a fax overseas.
LUse the overseas transmission mode 
(feature #23, on page 76).
LAdd two pauses at the end of the telephone 
number or dial manually.
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							10. Help
100
For Fax Advantage assistance, call 1-800-435-7329.
The other party complains that letters on 
their received document are distorted or not 
clear.
LIf your line has special telephone services 
such as call waiting, the service may have 
been activated during fax transmission. 
Connect the unit to a line that does not have 
these services.
LAn extension telephone on the same line is 
off the hook. Hang up the extension 
telephone and try again.
LTry copying the document with this unit. If the 
copied image is clear, there may be 
something wrong with the other party’s 
machine.
The other party complains that black lines, 
white lines or smudges appear on their 
received document.
LThe scanner glass or rollers are dirty with 
correction fluid, etc. Clean them (page 105). 
Please do not insert a document before 
correction fluid has dried completely.
10.3.5 Fax – receiving
I cannot receive documents.
LWhen you have a single telephone line and 
subscribe to a voice mail service, you must 
also subscribe to a Distinctive Ring service 
(page 61).
LThe ink film is empty. Replace the ink film 
with a new one (page 16).
I cannot receive documents automatically.
LThe receiving mode is set to TEL mode.
Change the receiving mode:
–TAM/FAX mode (page 58) or FAX ONLY 
mode (page 59).
LThe time taken to answer the call is too long. 
Decrease the number of rings in feature #06 
(page 75).
LThe greeting message is too long. Record a 
shorter message (page 66).
The display shows “CONNECTING.....”, but 
faxes are not received.
LThe receiving mode is set to FAX ONLY 
mode and the incoming call is not a fax. 
Change the receiving mode:
–TAM/FAX mode (page 58) or TEL mode 
(page 57).
A blank sheet is ejected.
LIf a blank sheet is ejected after the received 
document is printed out, the size of the document sent by the other party is as large 
as, or larger than, the recording paper, or the 
receiving reduction rate is not programmed 
correctly. Program the proper rate in feature 
#36 (page 77).
LThe other party placed the document in their 
fax machine facing the wrong way. Check 
with the other party.
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement 
film. Refer to page 10 for further details.
LThe thermal head is dirty. Clean it (page 
106).
LIf documents can be copied properly, the unit 
is working normally. The other party may 
have sent a faint document or there may be 
something wrong with the other party’s 
machine. Ask them to send a clearer copy of 
the document or to check their fax machine.
LSome paper has instructions recommending 
which side to print on. Try turning the 
recording paper over.
LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
I cannot receive documents by pressing 
{*}{#}{9} on the handset.
LYou must set remote fax activation to ON 
(feature #41 on page 77) beforehand.
LPress {*}{#}{9} firmly.
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 17) 
or clear the jammed paper (page 102).
The other party complains that they cannot 
send a document.
LThe receiving mode is set to TEL mode. 
Receive the document manually (page 57) or 
change the receiving mode to TAM/FAX 
mode (page 58) or FAX ONLY mode (page 
59).
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 17) 
or clear the jammed paper (page 102).
I cannot select the desired receiving mode.
LIf you want to set TAM/FAX or FAX ONLY 
mode:
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							10. Help
101
For Fax Advantage assistance, call 1-800-435-7329. –select the desired mode using feature #77 
(page 80), and
–press {AUTO ANSWER} repeatedly until 
the desired mode is displayed.
LIf you want to set TEL mode:
–press {AUTO ANSWER} repeatedly until 
TEL mode is displayed.
10.3.6 Copying
The unit will not make a copy.
LThe ink film is empty. Replace the ink film 
with a new one (page 16).
LYou cannot make a copy during 
programming.
LYou cannot make a copy during a telephone 
conversation.
A black line, white line or smudge appears on 
the copied document.
LThe scanner glass or rollers are dirty with 
correction fluid, etc. Clean them (page 105). 
Please do not insert a document before 
correction fluid has dried completely.
The copied image is distorted.
LAdjust the width of the document guides to fit 
the actual size of the document.
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement 
film. Refer to page 10 for further details.
LThe thermal head is dirty. Clean it (page 
106).
LSome paper has instructions recommending 
which side to print on. Try turning the 
recording paper over.
LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
10.3.7 Answering machine
I cannot listen to messages from a remote 
location.
LPress the remote operation ID (code) 
correctly and firmly (feature #11 on page 75, 
or page 85).LIf the unit announces “Enter Mailbox 
password.”, mailbox 2 or 3 has a password. 
Enter the password (feature #51 on page 78, 
feature #52 on page 78, or page 85).
LThe unit is not in TAM/FAX mode. Change to 
TAM/FAX mode (page 72).
Messages in the mailbox do not play back.
LThe mailbox password is wrong. Enter the 
correct password.
–For mailbox 2, see feature #51 on page 
78, or page 85.
–For mailbox 3, see feature #52 on page 
78, or page 85.
The other party complains that they cannot 
leave a voice message.
LThe recording time is set to “GREETING 
ONLY”. Select “1 MIN”, “2 MIN” or “3 
MIN” (feature #10 on page 75, or page 84).
LThe memory is full. Erase unnecessary 
messages (page 68, 70).
I cannot operate the answering machine with 
the handset.
LSomeone is operating the answering 
machine.
LYou are too far from the base unit. Move 
closer to the base unit.
During message playback, the unit rings.
LA call is being received. To answer the call, if 
you are using the base unit, press {SP-
PHONE} on the base unit. If you are using 
the handset, press {TA L K} or {SP-PHONE} 
on the handset. For playback, start again 
from the beginning after hanging up.
I cannot erase messages in a mailbox.
LWhile another user is accessing the mailbox 
or a caller is leaving a message in the 
mailbox, you cannot erase messages in the 
same mailbox.
I cannot remember the mailbox password, 
and cannot listen to recorded messages.
LConfirm the mailbox password using the 
base unit (page 78) or the handset (page 85).
The Ringer/Message alert indicator flashes 
slowly when the handset is not ringing and in 
use.
LThe message alert is turned ON and new 
messages have been recorded. Turn the 
message alert OFF (page 85) or listen to the 
new messages (page 67, 69). Original Copy
ABC
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							10. Help
102
For Fax Advantage assistance, call 1-800-435-7329.
Caller ID information does not display during 
message playback.
LThe caller information will not be displayed
–if a message is recorded by using 
{MEMO} (page 70), or
–if a call is transferred to a mailbox, and the 
caller leaves a message (page 68).
10.3.8 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making 
emergency telephone calls when the power 
fails. Alternative arrangements should be 
made for access to emergency services.
LFax transmission and reception will be 
interrupted.
LIf delayed transmission (feature #25, page 
76) is programmed and a power failure 
prevents the document from being sent at the 
set time, the document will be sent after 
power is restored.
LIf any fax documents are stored in the 
memory, they will be lost. When power is 
restored, a power down report will be printed 
stating which documents in memory have 
been erased.
Jams
10.4 Recording paper jams
10.4.1 When the recording paper 
has jammed in the unit
The display will show the following.
PAPER JAMMED
1Open the front cover by pulling up the center 
part.
2Release the back cover by pushing the green 
button (1).
LYou can also release the back cover by 
pushing in the green lever (2).
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							10. Help
103
For Fax Advantage assistance, call 1-800-435-7329.
3Open the back cover.
4Remove the jammed recording paper (1).
5Turn the gear of the blue core (1) in the 
direction of the arrow until the ink film is tight 
(2).
LMake sure that the ink film is wrapped 
around the blue core (3) at least once.
1
Correct
1
2
Tight 1 turn
3
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							10. Help
104
For Fax Advantage assistance, call 1-800-435-7329.
6Close the back cover securely by pushing 
down on the notched area at both ends (1).
7Close the front cover securely.
8Remove the recording paper and straighten. 
Pull the tension plate forward (1) and insert 
the paper. Then push the tension plate back.
10.4.2 When the recording paper 
was not fed into the unit properly
The display will show the following.
CHECK PAPER
Remove the recording paper and straighten. Pull 
the tension plate forward (1) and insert the 
paper. Push the tension plate back, then press 
{START} to clear the message. Incorrect
The ink film is not wrapped 
around the blue core.
Slack/Crease
Reverse
1
1
{START}1
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							10. Help
105
For Fax Advantage assistance, call 1-800-435-7329.
10.5 Document jams – 
sending
1Open the front cover by pulling up the center 
part. Remove the jammed document 
carefully (1).
2Close the front cover securely.Note:
LDo not pull out the jammed paper forcibly 
before opening the front cover.
Cle aning
10.6 Document 
feeder/scanner glass 
cleaning
Clean the document feeder/scanner glass when:
–Documents frequently misfeed.
–Smudges or black/white lines appear on the 
original document when sending or copying.
1Disconnect the power cord and the 
telephone line cord.
2Open the front cover by pulling up the center 
part.
1
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							10. Help
106
For Fax Advantage assistance, call 1-800-435-7329.
3Clean the document feeder rollers (1) and 
rubber flap (2) with a cloth moistened with 
isopropyl rubbing alcohol, and let all parts 
dry thoroughly. Clean the scanner glass (3) 
with a soft, dry cloth.
Caution:
LDo not use paper products, such as 
paper towels or tissues.
4Close the front cover securely.
5Connect the power cord and the telephone 
line cord.
10.7 Thermal head 
cleaning
If smudges or black/white lines appear on a 
copied/received document, check whether there 
is dust on the thermal head. Clean the thermal 
head to remove the dust.
1Disconnect the power cord and the 
telephone line cord.
2Open the front cover by pulling up the center 
part.
21
3
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							10. Help
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For Fax Advantage assistance, call 1-800-435-7329.
3Release the back cover by pushing the green 
button (1).
LYou can also release the back cover by 
pushing in the green lever (2).
4Open the back cover.
5Remove the ink film (1).
6Clean the thermal head (1) with a cloth 
moistened with isopropyl rubbing alcohol, 
and let it dry thoroughly.
Caution:
LTo prevent a malfunction due to static 
electricity, do not use a dry cloth and 
do not touch the thermal head directly.
7Reinstall the ink film and close the covers 
(see steps 4 to 7 on page 14).
8Connect the power cord and the telephone 
line cord.
21
1
1
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							11. Caller IQ Feature
108
For assistance, please call openLCR: 1-866-openLCR (1-866-673-6527)
11 Ca ller IQ  Fe atu re 11 Fo r  ass is ta nce, p le ase  ca ll  ope nLCR: 1 -86 6-open LCR  (1-866 -67 3-6527 )
Caller IQ Feature
11.1 openLCR service for 
the Caller IQ feature
This unit is compatible with service provided by 
openLCR.
LIf you have any questions regarding the 
openLCR service, visit 
www.openLCR.com or call openLCR at 1-
866-openLCR (1-866-6736527).
LNEITHER PANASONIC 
COMMUNICATIONS CO., LTD. NOR 
MATSUSHITA ELECTRIC CORPORATION 
OF AMERICA IS IN ANY WAY AFFILIATED 
WITH, OR RESPONSIBLE FOR THE ACTS 
OR OMISSIONS OF, OPENLCR.COM, INC. 
NEITHER PANASONIC 
COMMUNICATIONS CO., LTD. NOR 
MATSUSHITA ELECTRIC CORPORATION 
OF AMERICA NOR ANY OF THEIR 
EMPLOYEES OR AFFILIATES OR 
CUSTOMERS MAKE ANY WARRANTIES 
OR REPRESENTATIONS, EITHER 
EXPRESS OR IMPLIED, TO ANY 
CUSTOMER OR ANY OTHER THIRD 
PARTY WITH RESPECT TO ANY OF THE 
SERVICES PROVIDED BY 
OPENLCR.COM, INC., NOR ASSUME NOR 
CREATE ANY OTHER OBLIGATION OF 
ANY KIND ON BEHALF OF 
OPENLCR.COM, INC.
LThe Caller IQ service can only be activated 
after registering with openLCR at 
www.openLCR.com. More information 
regarding the openLCR service is available 
on the Internet at www.openLCR.com.
11.2 Activate openLCR 
services (Need to start up)
LKeep the front cover page open for button 
locations.
11.2.1 Registering with 
www.openLCR.com
1Visit www.openLCR.com form any computer 
connected to the Internet and click [Register 
Now!].
2Follow the on-screen instructions.
Note:
LRegistration can be completed from any 
computer connected to the Internet.
LThe description of www.openLCR.com is 
subject to change without notice.
11.2.2 Download openLCR data 
(computer NOT required)
After registering through the Internet, please 
download data.
1Press {MENU}.
2Scroll to “Caller IQ” by pressing {v} or 
{e}, then press the soft key ({SELECT}).
3Press the soft key ({YES}) at “Activate 
CIQ?”.
LIf you live in Fort Collins, Colorado, press 
{#} before pressing the soft key 
({YES}).
4Follow the openLCR voice prompt.
LDO NOT place the handset on the 
charger or press {OFF}. If either occur 
the download process will be terminated.
5When download is complete, a beep sounds.
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