Panasonic Kx Fpg391 Operating Instructions Manual

							8. Programmable Features
89
–{2}: Level 2
–{3}: Level 3 (default)
–{4}: Level 4
–{5}: Level 5
–{6}: Level 6
{0}{2} Key tone
–{1}: “On” (default)
–{0}: “Off”
{0}{3} Auto talk
–{1}: “On”
–{0}: “Off” (default)
{0}{4} Caller ID number auto edit
–{1}: “On” (default)
–{0}: “Off”
{0}{5}{1} Set dial mode
–{1}: “Pulse”
–{2}: “Tone” (default)
{0}{5}{2} Set flash time
–{1}: “700ms” (default)
–{2}: “600ms”
–{3}: “400ms”
–{4}: “300ms”
–{5}: “250ms”
–{6}: “110ms”
–{7}: “100ms”
–{8}: “90ms”
{0}{5}{3} Set line mode
–{1}: “A”
–{2}: “B” (default)
{0}{6}{1} Number of rings
–{2}: “2”
–{3}: “3” (default)
–{4}: “4”
–{5}: “5”
–{6}: “6”
–{7}: “7”
–{0}: “Toll saver”
{0}{6}{2} Recording time
–{1}: “1min”
–{2}: “2min”
–{3}: “3min” (default)
–{0}: “Greeting only”
{0}{6}{3} Remote code
LEnter a 2-digit number (00-99). See page 85 
for details.
{0}{6}{4} Recording mode
–{1}: “Standard recording 15min” 
(default)–{2}: “Enhanced recording 7min”
{0}{6}{5} Mailbox 2/Mailbox 3 password
LSelect the desired mail box by pressing {e} 
(“Mailbox2”) or {v} (“Mailbox3”). See 
page 85 for details.
{0}{8} Change language
–{1}: “English” (default)
–{2}: “Spanish”
{0}{9} Room monitor (handset)
–{1}: “On”
–{0}: “Off” (default)
{0}{#} Message alert
–{1}: “On”
–{0}: “Off” (default)
{0}{*}{1} Ringer tone (base unit)
–{1}: “Tone 1” (default)
–{2}: “Tone 2”
–{3}: “Tone 3”
–{4}: “Melody 1”
–{5}: “Melody 2”
–{6}: “Melody 3”
–{7}: “Melody 4”
–{8}: Downloaded melody pattern 1
–{9}: Downloaded melody pattern 2
{0}{*}{2} Incoming call tone (base unit)
–{1}: “On”
–{2}: “2” (default)
–{0}: “Off”
{0}{*}{3} Room monitor (base unit)
–{1}: “On”
–{0}: “Off” (default)
{0}{0}{1} Handset registration
LPress {LOCATOR/INTERCOM} on the base 
unit until “HS REGISTRATION” is displayed. 
See page 90 for details.
{0}{0}{2} Handset deregistration
LPress {3}{3}{5}.
See page 90 for details.
{0}{*}{4} Talking Caller ID (base unit)
–{1}: “On” (default)
–{0}: “Off”
FPG391_en.book  Page 89  Friday, July 16, 2004  5:38 PM 
						

							9. Option
90
9Option Han dset Registra tion
9.1 Canceling the handset 
registration
If you no longer need to use the handset or if you 
want to use the handset with a different base unit 
of the same model, it is necessary to cancel the 
handset’s registration from the current base unit.
Only one handset can be canceled at a time.
Make sure the handset and the base unit are 
near each other and not being used.
LKeep the front cover page open for button 
locations.
9.1.1 With the handset
1Press {MENU}.
2Scroll to “Initial setting” by pressing 
{v} or {e}, then press the soft key 
({SELECT}).
3Scroll to “Registration” by pressing {v} 
or {e}, then press the soft key ({SELECT}).
4Scroll to “Deregistration” by pressing 
{v} or {e}, then press the soft key 
({SELECT}).
5Press {3}{3}{5} (DEL.) to delete the 
registration memory.
6Press the soft key ({OK}).
LA beep will sound and the registration 
memory will be erased on both the 
handset and the base unit.
L“[-]” is shown on the top right of the 
canceled handset’s display.
9.1.2 With the base unit
1Press and hold {LOCATOR/INTERCOM} 
until “HS REGISTRATION” is displayed.
2Press the desired extension number you 
want to cancel ({1} to {4}).
3Press {SET}.
LA beep will sound and the registration 
memory will be erased on the base unit 
only.
Note:
LAfter canceling registration, the handset 
cannot be used. If you want to use it again, 
re-register the handset to the base unit.
9.2 Re-registering the 
handset
If you want to re-register the handset to the base 
unit or a different base unit of the same model, 
you need to register it to that base unit. The 
handset will be given a new extension number of 
that base unit. Only one handset can be 
registered at a time.
Make sure the base unit and the other 
handsets are near each other and not being 
used. Registration must be completed within 
1 minute.
LIf you have canceled the handset registration 
at the previous base unit (page 90), start from 
step 5.
LKeep the front cover page open for button 
locations.
1Handset:
Press {MENU}.
2Scroll to “Initial setting” by pressing 
{v} or {e}, then press the soft key 
({SELECT}).
3Scroll to “Registration” by pressing {v} 
or {e}, then press the soft key ({SELECT}).
4Press the soft key ({SELECT}) at “HS 
registration”.
5Base unit:
Press and hold {LOCATOR/INTERCOM} 
until “HS REGISTRATION” is displayed.
6Handset:
1.Press the soft key ({OK}).
2.Wait until a long beep sounds and the 
display shows the registered number. 
The registration will be complete.
LThe registered number “[1]” to 
“[4]” will be shown on the top right of 
the display.
Example: Extension number 2
Note:
LTo stop registration, press {OFF} on the 
handset and press {LOCATOR/INTERCOM} 
on the base unit.
[2]
Handset [2]
Registered
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							9. Option
91
LIf “Wrong handset Refer to manual” is 
displayed, the handset you tried to register is 
not compatible with this base unit. See page 
10 for accessory information.
LIf you have not canceled the handset’s 
registration at the previous base unit (page 
90), the handset number still remains in that 
base unit’s memory. To erase the handset 
number from the previous base unit, see the 
base unit’s operating instructions. For this 
base unit:
1.Press and hold {LOCATOR/INTERCOM} 
until a beep sounds.
2.Enter the handset number that you do not 
want ({1} to {4}).
3.Press {SET}.
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							10. Help
92
For Fax Advantage assistance, call 1-800-435-7329.
10 He lp 10 Fo r  Fax  Ad vantage  as sistanc e,  call 1 -8 00-435-732 9.
Erro r Mess ages
10.1 Error messages – 
Reports
If a problem occurs during fax transmission or 
reception, one of the following messages will be 
printed on the sending and journal reports (page 
54).
COMMUNICATION ERROR
(Code: 40-42, 46-72, FF)
LA transmission or reception error occurred. 
Try again or check with the other party.
COMMUNICATION ERROR
(Code: 43, 44)
LA line problem occurred. Connect the 
telephone line cord to a different jack and try 
again.
LAn overseas transmission error occurred. Try 
using the overseas mode (feature #23 on 
page 76).
DOCUMENT JAMMED
LThe document is jammed. Remove the 
jammed document (page 105).
ERROR-NOT YOUR UNIT
(Code: 54, 59, 70)
LA transmission or reception error occurred 
because of a problem with the other party’s 
fax machine. Check with the other party.
JUNK FAX PROH. REJECT
LThe junk fax prohibitor feature of this unit 
rejected fax reception.
MEMORY FULL
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 17) 
or clear the jammed paper (page 102).
NO DOCUMENT
LThe document was not fed into the unit 
properly. Re-insert the document and try 
again.
OTHER FAX NOT RESPONDING
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe other party’s fax machine rang too many 
times. Send the fax manually (page 53).
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe number you dialed is not in service.
PRESSED THE STOP KEY
L{STOP} was pressed, and fax transmission 
or reception was canceled.OK
LFax transmission or reception was 
successful.10.2 Error messages – 
Display
If the unit detects a problem, one or more of the 
following messages will appear on the display.
10.2.1 Base unit
—————————————————————
ALL MAILBOX FULL
LThere is no room left in memory to record 
voice messages, or the number of recorded 
messages has reached 64. Erase 
unnecessary messages (page 68, 70).
—————————————————————
BUSY
LThe called handset is in use.
LThe handset you tried to copy phone book 
items to is in use.
LThe handset you are calling is too far from the 
base unit.
LPrivacy mode is turned ON for the call you 
tried to join (page 51).
—————————————————————
CALL SERVICE
LThere is something wrong with the unit. 
Contact our service personnel.
—————————————————————
CHECK DOCUMENT
LThe document was not fed into the unit 
properly. Re-insert the document. If 
misfeeding occurs frequently, clean the 
document feeder rollers (page 105) and try 
again.
LAttempted to send a document longer than 
600 mm (23
5/8). Press {STOP} to remove 
the document. Divide the document into two 
or more sheets, and try again.
—————————————————————
CHECK MEMORY
LThe base unit memory (telephone numbers, 
parameters, etc.) has been erased. Re-
program.
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							10. Help
93
For Fax Advantage assistance, call 1-800-435-7329. —————————————————————
CHECK PAPER
LThe recording paper is not installed or the 
unit has run out of paper. Install paper and 
press {START} to clear the message.
LThe recording paper was not fed into the unit 
properly (page 104). Reinstall paper (page 
17) and press {START} to clear the 
message.
LThe recording paper has jammed near the 
recording paper entrance. Clear the jammed 
paper (page 102) and press {START} to 
clear the message.
—————————————————————
COVER OPEN
b
CHECK FILM
LThe covers are open. Close them.
LThe ink film is empty. Replace the ink film 
with a new one (page 16).
LThe ink film is not installed. Install it (page 
14).
LThe ink film is slack or creased. Tighten it 
(see step 5 on page 15).
—————————————————————
DENIED
LWhen you tried to monitor an extension, the 
room monitor feature of the destination 
extension was set to OFF (page 52).
—————————————————————
ERROR!!
LA handset tried to copy phone book items 
(page 41) but the copy has been stopped.
—————————————————————
FAXINMEMORY
LThe unit has a document in memory. See the 
other displayed message instructions to print 
out the document.
—————————————————————
FAX MEMORY FULL
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 17) 
or clear the jammed paper (page 102).
LWhen performing memory transmission, the 
document being stored exceeded the memory capacity of the unit. Send the entire 
document manually.
—————————————————————
FILM EMPTY
b
COVER OPEN
LThe ink film is empty. Replace the ink film 
with a new one (page 16).
LThe ink film is slack. Tighten it (see step 5 on 
page 15) and install again.
LThe fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
—————————————————————
FILM NEAR EMPTY
LThe remaining ink film is low. Prepare a new 
ink film (page 10).
—————————————————————
INCOMPLETE
LThe phone book copy stopped because the 
destination handset was out of range.
—————————————————————
INVALID
LThe called handset has not been registered 
to the base unit.
—————————————————————
MEMORY FULL
LWhen making a copy, the document being 
stored exceeded the memory capacity of the 
unit. Press {STOP} to clear the message. 
Divide the document into sections.
—————————————————————
MODEM ERROR
LThere is something wrong with the unit’s 
modem. Contact our service personnel.
—————————————————————
NO FAX REPLY
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
—————————————————————
NO ITEMS STORED
LYou tried to copy your phone book items to a 
handset, but your phone book was empty.
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							10. Help
94
For Fax Advantage assistance, call 1-800-435-7329. —————————————————————
OPEN CABINET
CHECK FILM SLACK
b
OPEN CABINET
CHECK FILM TYPE
LPlease use genuine Panasonic replacement 
film (page 10).
LThe ink film is slack. Tighten it (see step 5 on 
page 15).
LThe fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
—————————————————————
PAPER JAMMED
LA recording paper jam occurred. Clear the 
jammed paper (page 102).
—————————————————————
PHONE BOOK FULL
LThere is no space to store new items in the 
phone book. Erase unnecessary items (page 
41).
LThe phone book memory of the destination 
handset is already full, or became full when 
copying phone book items. Copying was 
stopped. Press {STOP} to exit the mode 
(page 42). Erase other stored items in the 
destination handset phone book (page 41), 
then try again.
—————————————————————
PLEASE WAIT
LThe unit is checking that there is no slack or 
crease on the ink film. Wait for a moment 
while the check is completed.
—————————————————————
RECORDING ERROR
LThe greeting message or voice memo you 
recorded was under 1 second long. Record a 
longer message.
—————————————————————
REDIAL TIME OUT
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
—————————————————————
REMOVE DOCUMENTLThe document is jammed. Remove the 
jammed document (page 105).
LPress {STOP} to eject the jammed paper.
—————————————————————
SERIAL ERROR
LThere is something wrong with the unit. 
Contact our service personnel. The base unit 
will not work. So, if you make a call, use the 
handset.
—————————————————————
SYSTEM IS BUSY
LRadio communication between the handset 
and the base unit is partially impaired.
LMore than one unit is in use, such as 
conducting an outside/intercom call. Try 
again later.
LAnother user is listening to messages. Try 
again later.
—————————————————————
TRANSMIT ERROR
LA transmission error occurred. Try again.
LIf you send a fax overseas, try the following:
–Use the overseas transmission mode 
(feature #23 on page 76).
–Add 2 pauses at the end of the telephone 
number or dial manually.
—————————————————————
UNIT OVERHEATED
LThe unit is too hot. Stop using the unit for a 
while and let the unit cool down.
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							10. Help
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For Fax Advantage assistance, call 1-800-435-7329.
10.2.2 Handset
—————————————————————
LThe called handset/base unit is in use.
LThe unit you tried to copy phone book items 
to is in use.
LThe handset you are calling is too far from the 
base unit.
LPrivacy mode is turned ON for the call you 
tried to join (page 51).
—————————————————————
LThe battery has been discharged. The 
handset will not work. Fully charge the 
battery (page 22).
—————————————————————
LWhen you tried to monitor an extension, the 
room monitor feature of the destination 
extension was set to OFF (page 52).
—————————————————————
LWhen you tried to register or deregister the 
handset, the handset and the base unit could 
not link for some reason, such as interference 
from electrical appliances. Move the handset 
and the base unit away from the electrical 
appliances and try again.
LIf more than one handset is in use, you may 
not be able to register/deregister a handset. 
Try again later.
LAnother unit tried to send phone book items 
to you but there was an error. Have the other handset user re-send the items to you (page 
41).
—————————————————————
L4 handsets have already been registered to 
the base unit. To cancel a handset’s 
registration, see page 90.
LYou may have registered one of your 
handsets to another base unit without 
deleting its registration to this base unit. 
Erase the handset’s registration from the 
base unit as follows.
1.Press and hold {LOCATOR/INTERCOM} 
until a beep sounds.
2.Enter the handset number that you do not 
want ({1} to {4}).
3.Press {SET}.
—————————————————————
(The name/number is an example.)
LWhen the displayed item was being sent to 
the destination unit, the phone book memory 
was full and copying was stopped. If you tried 
to send all of the items, the item displayed 
with “Incomplete” and items after it have not 
been copied to the destination unit. Press 
{OFF} to exit (page 41). To erase items from 
the destination unit phone book, see page 
41.
LIf “Phone book full” is not displayed, 
copying was stopped for another reason, 
such as:
–the destination handset was out of range, 
or
–the destination unit user pressed {TA L K}, 
{SP-PHONE} on the handset or {SP-
PHONE} on the base unit.
—————————————————————
Busy
Charge for 6 HRS
Denied
Error!!
Error!!
4 handsets have
already been
registered.
–––Incomplete–––
Tom Jones
098-765-4321
Phone book full
Invalid
FPG391_en.book  Page 95  Friday, July 16, 2004  5:38 PM 
						

							10. Help
96
For Fax Advantage assistance, call 1-800-435-7329. LThe called handset has not been registered 
to the base unit or you selected your 
extension number.
—————————————————————
LThe handset you tried to make a call from has 
not been registered to the base unit. Register 
it (page 90).
—————————————————————
LThe handset has lost communication with the 
base unit. Move closer to the base unit, and 
try again.
LRaise the base unit antennas.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 90).
—————————————————————
LThere is no space to store new items in 
phone book. Erase unnecessary items (page 
41).
—————————————————————
LYou tried to copy your phone book items to 
another extension, but your phone book is 
empty.
—————————————————————LA handset button was pressed while the 
handset was on the charger. Lift the handset 
and press the button again.
—————————————————————
LThe battery needs to be charged. Recharge 
the battery (page 22).
—————————————————————
LThe handset has lost communication with the 
base unit. Move closer to the base unit and 
try again.
LMore than one unit is in use, such as 
conducting an outside/intercom call. Try 
again later.
LAnother user is listening to messages. Try 
again later.
—————————————————————
LThis handset is not compatible with this base 
unit. For additional handsets, see page 10.
Invalid.
Please register
to the base unit
No link to base.
Move closer to
base and try
again.
Phone book full
Phone book
No items stored
Please lift up
and try again.
Recharge battery
System is busy.
Please try again
later.
Wrong handset
Refer to manual
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							10. Help
97
For Fax Advantage assistance, call 1-800-435-7329.
Troubles hooting
10.3 When a function does 
not work, check here
10.3.1 Initial settings
I cannot hear a dial tone.
LIf you used a splitter to connect the unit, 
remove the splitter and connect the unit to the 
wall jack directly. If the unit operates properly, 
check the splitter.
LDisconnect the unit from the telephone line 
and connect a known working telephone. If 
the working telephone operates properly, 
contact our service personnel to have the unit 
repaired. If the working telephone does not 
operate properly, contact your telephone 
company.
LThe power cord or telephone line cord is not 
connected. Check the connections.
LIf you connected the fax machine through a 
computer modem, connect the fax machine 
directly to a telephone line jack.
I cannot make calls.
LThe dialing mode setting may be wrong. 
Change the setting (feature #13 on page 75, 
or page 86).
The unit does not work.
LCheck the battery is installed correctly (page 
18).
LCheck the connections (page 20).
LFully charge the battery (page 22).
The unit does not ring.
LThe ringer volume is turned OFF. Adjust it 
(page 29, 30).
10.3.2 General
The unit displays “CHECK PAPER” even 
though paper is inserted.
LThe paper is inserted halfway. Insert it 
correctly (page 17) and press {START} to 
clear the message.
The other party complains they only hear a 
fax tone and cannot talk.
LFAX ONLY mode is set. Tell the other party 
the number is only used for faxes.
LChange the receiving mode to TEL mode 
(page 57) or TAM/FAX mode (page 58).LIf you use a Distinctive Ring service, turn 
AUTO ANSWER OFF so that the fax 
machine is in TEL mode.
LIf you use a Distinctive Ring service, make 
sure you have set the same ring pattern 
assigned by the telephone company (page 
61).
The {REDIAL/PAUSE} button does not 
function properly.
LIf this button is pressed during dialing, a 
pause will be inserted. If pressed 
immediately after a dial tone is obtained, the 
last number dialed will be redialed.
The receiving mode does not function 
properly.
LThe Distinctive Ring is set (feature #31 on 
page 77).
During programming, I cannot enter the code 
or ID number.
LAll or part of the number is the same as 
another code or ID. Change the number:
–remote operation ID (code): feature #11 
on page 75, or page 85,
–fax activation code: feature #41 on page 
77,
–password for mailbox 2: feature #51 on 
page 78, or page 85,
–password for mailbox 3: feature #52 on 
page 78, or page 85.
LYou entered a one-digit number for the 
password of mailbox 2 or 3. Enter 2-digit 
number (00–99) (feature #51 on page 78, 
feature #52 on page 78, or page 85).
The ink film runs out quickly.
LEven if there are only a few sentences, every 
page that comes out of the machine is 
considered a full page.
LTurn OFF the following features:
–sending report: feature #04 on page 75.
–journal report: feature #22 on page 76.
–Caller ID list: feature #26 on page 77.
The unit beeps.
LRecording paper/ink film has run out. Press 
{STOP} to stop the beeps and install 
paper/ink film.
Whenever I try to retrieve my voice mail 
messages, I am interrupted by the fax tone.
LYou are probably entering {*}{#}{9}. This 
is the default setting for the fax activation 
code. If you use a voice mail service, turn the 
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							10. Help
98
For Fax Advantage assistance, call 1-800-435-7329. fax activation feature OFF or reprogram the 
activation code (feature #41 on page 77).
The speakerphone is not working.
LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, 
adjust the volume.
I cannot page the handset or base unit.
LThe called handset is too far from the base 
unit.
LThe called unit is in use. Try again later.
LIf more than one other user is using the 
handsets and base unit, you may not be able 
to page. Try again later.
The unit does not display the caller’s name 
and/or telephone number.
LYou need to subscribe to a Caller ID service.
LOther telephone equipment may be 
interfering with your phone. Disconnect it and 
try again.
LOther electrical appliances connected to the 
same outlet may be interfering with the Caller 
ID information.
LTelephone line noise may be affecting the 
Caller ID information.
LThe caller requested not to send his/her 
information (page 43).
LIf a call is being transferred to you, the caller 
information will not be displayed.
The displayed caller’s name is not 
announced.
LThe handset and/or base unit ringer volumes 
are turned OFF. Set to high, medium, or low 
(page 29, page 30).
LThe Talking Caller ID feature is turned OFF. 
Turn it ON (page 84).
The displayed caller’s name is not 
announced properly.
LNames may not always be pronounced as 
expected.
LThe handset and/or base unit will announce 
each letter of abbreviations, such as “Co.” 
and “Inc.”.
LCaller ID supports names of up to 15 letters. 
If the caller’s name has more than 15 letters, 
the name will not be announced correctly.
The Caller ID list/incoming phone numbers 
are not edited automatically.
LThe Caller ID number auto edit feature is 
turned OFF. Turn it ON and try again (page 
46).
The display exits the Caller ID List while 
viewing caller information.
LDo not pause for over 1 minute on the 
handset or 3 minutes on the base unit while 
searching.
10.3.3 Cordless handset
The handset does not work.
LMake sure that the battery is installed 
correctly (page 18).
LFully charge the battery (page 22).
LClean the charge contacts and charge again 
(page 22).
LUnplug the base unit’s power cord and the 
handset’s AC adaptor to reset. Plug in, and 
try again.
LThe handset has not been registered to the 
base unit. Register the handset (page 90).
LRe-install the battery (page 18) and fully 
charge it.
The handset does not ring.
LThe ringer volume is set to OFF. Adjust it 
(page 29).
LIf more than one other user is using the 
handsets and base unit, the handset/base 
unit may not ring. Those users will hear 
incoming call tones (feature #73 on page 79, 
or page 83).
The display shows “No link to base. 
Move closer to base and try again.” 
and an alarm tone sounds.
LThe handset is too far from the base unit.
Move closer and try again.
LPlug in the base unit’s power cord.
LRaise the base unit antennas.
Static, sound cuts in/out, fades. Interference 
from other electrical units.
LMove the handset and the base unit away 
from other electrical appliances.
LMove closer to the base unit.
LRaise the base unit antennas.
LTurn ON the clarity booster feature (page 35).
The handset stops working while being used.
LPlace the handset on the charger, and 
disconnect the power cord to reset the unit. 
Connect the power cord, and try again.
I cannot store an item in the phone book.
LYou cannot store an item in the phone book 
while the handset is in the talk, 
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