Panasonic Kx Fpg371 Operating Instructions Manual

							Features Summary
91
Code #47: Setting the fax voice guidance 
FAX GUIDANCE
MODE=ON [±]
If you wish to hear voice guidance, activate this 
feature.
ON (default): You will hear voice guidance.
OFF: Deactivates this feature.
ERROR: To hear the voice guidance only when 
fax transmission/reception fails.
Code #51: Setting the mailbox 1 password
BOX1 PASSWORD
ID=
If you wish to prevent other users from retrieving 
messages, program a password for mailbox 1.
1.Press {MENU}.
2.Press {#}, then {5}{1}.
3.Enter a 3-digit number except a number 
using digits 0 or 7.
LThe default ID is “555”.
4.Press {SET}.
5.Press {MENU}.
Code #52: Setting the mailbox 2 password
BOX2 PASSWORD
ID=
If you wish to prevent other users from retrieving 
messages, program a password for mailbox 2.
1.Press {MENU}.
2.Press {#}, then {5}{2}.
3.Enter a 3-digit number except a number 
using digits 0 or 7.
LThe default ID is “555”.
4.Press {SET}.
5.Press {MENU}.
Code #54: Changing the recording time for 
your own TAD/FAX greeting message 
GREETING TIME
MODE=16s [±]
16s (default): Up to 16 seconds.
60s: Up to 60 seconds.
See page 71 for details.
Code #55: Greeting message for mailbox 1
BOX1 GREETING
CHECK [±]
See page 80 for details.
Code #56: Greeting message for mailbox 2
BOX2 GREETING
CHECK [±]
See page 80 for details.
Code #60: Setting the message transfer 
MESSAGE TRANSFER
MODE=OFF [±]
To transfer a recorded incoming message to 
another telephone (page 84), activate this 
feature and program the transfer telephone 
number.
1.Press {MENU}.
2.Press {#}, then {6}{0}.
3.Press {+} or {-} to select “ON”.
4.Press {SET}.
5.Enter the transfer telephone number.
6.Press {SET}.
7.Press {MENU}.
Code #61: Checking, recording or erasing the 
transfer greeting message 
TRNS-GREETING
CHECK [±]
See page 84, 85 for details.
Code #67: Setting the incoming message 
monitor 
ICM MONITOR
MODE=ON [±]
To hear an incoming message (ICM) from the 
speaker when the answering device is recording 
the message.
ON (default): You can monitor the incoming 
message.
OFF: Deactivates this feature.
Code #70: Calling your pager 
PAGER CALL
MODE=OFF [±]
See page 85 for details.
See page 87 for the programming method. 
						

							Features Summary
92
Code #76: Setting the connecting tone 
CONNECTING TONE
MODE=ON [±]
If you often have trouble when sending a fax, this 
feature allows you to hear connecting tones; fax 
tone, ring back tone and busy tone. You can 
confirm the status of the other party’s machine.
LIf the ring back tone continues, the other 
party’s machine may not be a facsimile or 
may have run out of paper. Check with the 
other party.
LThe connecting tone volume cannot be 
adjusted.
ON (default): You will hear connecting tones.
OFF: Deactivates this feature.
Code #77: Changing the receiving mode in 
the auto answer setting
AUTO ANSWER
MODE=TAD/FAX [±]
TAD/FAX (default): Telephone Answering 
Device/Facsimile mode (page 64)
FA X  O N LY:  Facsimile only mode (page 64)
Code #80: Resetting advanced features to 
their default settings 
SET DEFAULT
RESET=NO [±]
To reset the advanced features:
1.Press {MENU}.
2.Press {#}, then {8}{0}.
3.Press {+} or {-} to select “YES”.
4.Press {SET}.
5.Press {SET} again.
6.Press {MENU}.
See page 87 for the programming method. 
						

							Error Messages
93For Fax Advantage assistance, call 1-800-435-7329.
Help
Reports
If your unit cannot send a fax, check the following:
–The number you dialed is correct.
–The other party’s machine is a fax machine.
If the problem remains, correct it by following the communication message printed on the sending and 
journal reports (page 56). 
COMMUNICATION ERROR
(Code: 40-42, 46-72, FF)
LA transmission or reception error occurred. 
Try again or check with the other party.
COMMUNICATION ERROR
(Code: 43, 44)
LA line problem occurred. Connect the 
telephone line cord to a different jack and try 
again.
LAn overseas transmission error occurred. Try 
using the overseas mode of feature #23 
(page 89).
DOCUMENT JAMMED
LThe document is jammed. Remove the 
jammed document (page 106).
ERROR-NOT YOUR UNIT
(Code: 54, 59, 70)
A transmission or reception error occurred 
because of a problem with the other party’s fax 
machine. Check with the other party.
MEMORY FULL
LThe document was not received as a result of 
the memory being full.
NO DOCUMENT
LThe document was not fed into the unit 
properly. Reinsert the document and try 
again.
OTHER FAX NOT RESPONDING
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe document was not fed properly. Reinsert 
the document and try again.
LThe other party’s fax machine rings too many 
times. Send the fax manually (page 55).
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe number you dialed is not in service.
PRESSED THE STOP KEY
L{
{{ {STOP}
}} } was pressed and fax 
communication was canceled.
OK
LFax communication was successful. 
						

							Error Messages
94For Fax Advantage assistance, call 1-800-435-7329.
Display 
If the unit detects a problem, one or more of the following messages will appear on the display.
Base unit
CALL SERVICE
CALL SERVICE2
LThere is something wrong with the unit. 
Contact our service personnel.
CHECK DOCUMENT
LThe document was not fed into the unit 
properly. Reinsert the document. If 
misfeeding occurs frequently, clean the 
document feeder rollers (page 108) and try 
again.
LAttempted to transmit a document longer 
than 600 mm. Press {
{{ {STOP}
}} } to remove the 
document. Divide the document into two or 
more sheets and try again.
CHECK MEMORY
LThe memory (telephone numbers, 
parameters, etc.) has been erased. Re-
program.
CHECK PAPER
LThe recording paper is not installed or the 
unit has run out of paper. Install paper and 
press {
{{ {SET}
}} } to clear the message. 
To continue copying, try again (page 68).
LThe recording paper was not fed into the unit 
properly (page 105). Reinstall paper 
(page 18) and press {
{{ {SET}
}} } to clear the 
message.
LThe recording paper has jammed near the 
recording paper entrance. Clear the jammed 
paper (page 103) and press {
{{ {SET}
}} } to clear 
the message. Do not install folded or heavily 
curled paper.
COVER OPEN
b
CHECK FILM
LThe covers are open. Close them.
LThe ink film is empty. Replace the ink film 
with a new one (page 101).
LThe ink film is not installed. Install it 
(page 14).
LThe ink film is slack. Tighten it (see step 7 on 
page 102).
DIRECTORY FULL
LThere is no space to store new entries in 
navigator directory. Erase unnecessary 
entries (page 45).
FAX IN MEMORY
LThe unit has a document in memory. See the 
other displayed message instructions to print 
out the document.
FAX MEMORY FULL
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 18) 
or clear the jammed paper (page 103).
LWhen performing memory transmission, the 
document being stored exceeds the memory 
capacity of the unit. Transmit the entire 
document manually.
MEMORY FULL
LWhen making a copy, the document being 
stored exceeds the memory capacity of the 
unit. Press {
{{ {STOP}
}} } to clear the message. 
Divide the document into sections. 
						

							Error Messages
95For Fax Advantage assistance, call 1-800-435-7329.
MESSAGE FULL
LThere is no room left in memory to record a 
voice message. Erase unnecessary 
messages (page 75, 76, 81).
MODEM ERROR
LThere is something wrong with the modem 
circuit. Contact our service personnel.
JNO FAX REPLY
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
PAPER JAMMED
LA recording paper jam occurred. Clear the 
jammed paper (page 103).
PLEASE WAIT
LThe unit is checking that there is no slack on 
the ink film. Wait for a moment while the 
check is completed.
REDIAL TIME OUT
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
REMOVE DOCUMENT
LThe document is jammed. Remove the 
jammed document (page 106).
TRANSMIT ERROR
LA transmission error occurred. Try again.
UNIT OVERHEATED
LThe unit is too hot. Let the unit cool down.
Handset
Directory full
LThere is no space to store new entries in the 
navigator directory. Erase unnecessary 
entries (page 45).
No link to base
Place on cradle
and try again.
LThe handset has lost communication with the 
base unit. Move closer and try again.
LPlace the handset on the base unit and try 
again.
LThe power cord is disconnected. Plug in the 
power cord.
Not available
L{>}, {e}, {v}, {FLASH}, {CALL 
WAIT/PLAYBACK}, {CLEAR}, {HOLD} or 
{INTERCOM} was pressed while the base 
unit was in use.
Please lift up
and try again.
LA key was pressed while the handset was on 
the base unit. Lift the handset and press the 
button again.
Save error
LWhile programming, the handset has lost 
communication with the base unit. Move 
closer to the base unit. 
						

							Frequently Asked Questions
96For Fax Advantage assistance, call 1-800-435-7329.
Frequently Asked Questions
When a function does not work, check here
General
I cannot make and receive calls.
LThe power cord or telephone line cord is not 
connected. Check the connections.
LIf you used a splitter to connect the unit, 
remove the splitter and connect the unit to 
the wall jack directly. If the unit operates 
properly, check the splitter.
I cannot make calls.
LThe dialing mode setting is wrong. Change 
the setting of feature #13 (page 88).
The unit does not work.
LDisconnect the unit from the telephone line 
and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our service personnel to 
have the unit repaired. If the working 
telephone does not operate properly, contact 
your telephone company.
The unit does not ring.
LThe ringer volume is set to off. Adjust it 
(page 29, 30).
LThe ring setting of feature #06 is set to 
“RINGER OFF”. Change to another ring 
setting (page 88).
The unit displays the following though the 
paper is inserted.
CHECK PAPER
LThe paper is inserted halfway. Insert it 
correctly (page 18) and press {
{{ {SET}
}} } to clear 
the message.
The other party complains they only hear a 
fax tone and cannot talk.
LFAX ONLY mode is set. Tell the other party 
the number is only used for faxes.
LChange to TEL mode or TAD/FAX mode by 
pressing {
{{ {AUTO ANSWER}
}} }.
LIf you use a Distinctive Ring service, turn 
AUTO ANSWER off so that the fax machine 
is in TEL mode.LIf you use a Distinctive Ring service, make 
sure you have set the same ring pattern 
assigned by the telephone company 
(page 66).
The receiving mode does not function 
properly.
LDistinctive Ring feature #31 is set (page 89).
The {
{{ {REDIAL/PAUSE}
}} } button does not 
function properly.
LIf this button is pressed during dialing, a 
pause will be inserted. If pressed 
immediately after a dial tone is obtained, the 
last number dialed will be redialed.
During programming, I cannot enter the code 
or ID number.
LAll or part of the numbers are the same. 
Change the number: feature #11 (page 88), 
#41 (page 90), #51 and #52 (page 91).
The ink film runs out quickly.
LThe help printing function, copy function, and 
reports also use ink film.
The unit beeps.
LRecording paper or ink film has run out. 
Press {
{{ {STOP}
}} } to stop the beeps and install 
paper/ink film.
Whenever I try to retrieve my Voice Mail 
messages, the retrieval is interrupted by the 
fax tone.
LYou are probably entering *#9. This is the 
default setting for the fax activation code. If 
you use a Voice Mail service, set the fax 
activation feature to off or reprogram the 
activation code (feature #41, page 90).
The speakerphone is not working.
LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, 
adjust the volume.
The {
{{ {LOCATOR/INTERCOM}
}} } button does not 
function.
LThe handset is too far from the base unit.
LThe handset is engaged in an outside call. 
						

							Frequently Asked Questions
97For Fax Advantage assistance, call 1-800-435-7329.
While having an intercom call, the intercom 
call stops and the unit starts to ring.
LSomeone is calling you from outside.
Press {TA L K}, {SP-PHONE} or {DIGITAL 
SP-PHONE} to answer the outside call.
Cordless handset
The handset does not work.
LMake sure that the battery is installed 
correctly (page 107).
LCharge the battery fully (page 21).
LClean the charge contacts and charge again 
(page 21).
The handset does not ring.
LThe ringer volume is set to off. Adjust it 
(page 29).
The display shows the following and an 
alarm tone sounds when I press {TA L K}, 
{CLEAR}, {HOLD}, {INTERCOM}, {FLASH} 
or {CALL WAIT/PLAYBACK}.
No link to base
Place on cradle
and try again.
LThe handset is too far from the base unit.
Move closer and try again.
LPlace the handset on the base unit and try 
again.
LThe power cord is disconnected. Plug in the 
power cord.
Static, sound cuts in/out, fades. Interference 
from other electrical units.
LLocate the handset and the base unit away 
from other electrical appliances.
LMove closer to the base unit.
LPress {
						

							Frequently Asked Questions
98For Fax Advantage assistance, call 1-800-435-7329.
Fax – sending
I cannot send documents.
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe other party’s fax machine rings too many 
times. Send the fax manually (page 55).
The other party complains that letters on 
their received document are distorted or not 
clear.
LIf your line has special telephone services 
such as Call Waiting, the service may have 
been activated during fax transmission. 
Connect the unit to a line that does not have 
these services.
LThe extension telephone on the same line is 
off the hook. Hang up the extension 
telephone and try again.
LTry copying the document. If the copied 
image is clear, there may be something 
wrong with the other party’s machine.
The other party complains that smudges or 
black lines appear on their received 
document.
LThe glass or rollers are dirty. Clean them 
(page 108).
I cannot send a fax overseas.
LUse the overseas transmission mode of 
feature #23 (page 89).
LAdd two pauses at the end of the telephone 
number or dial manually.
Fax – receiving
I cannot receive documents.
LWhen you have a single telephone line and 
subscribe to a Voice Mail service, you must 
also subscribe to a Distinctive Ring service 
(page 66).
I cannot receive documents automatically.
LThe receiving mode is set to TEL mode. Set 
to TAD/FAX mode or FAX ONLY mode by 
pressing {
{{ {AUTO ANSWER}
}} }.
LThe time taken to answer the call is too long. 
Decrease the number of rings of feature #06 
(page 88).
LThe greeting message is too long. Shorten 
the message (page 71).
The display shows the following, but faxes 
are not received.
CONNECTING.....
LThe incoming call is not a fax. Change the 
receiving mode to TAD/FAX mode or TEL 
mode by pressing {
{{ {AUTO ANSWER}
}} }.
A blank sheet is ejected.
LIf a blank sheet is ejected after the received 
document is printed out, the receiving 
reduction rate is not programmed correctly. 
Program the proper rate in feature #36 
(page 90).
LThe other party placed the document in their 
fax machine the wrong way. Check with the 
other party.
A white line or a smudge appears on your 
recording paper.
LThe glass or rollers are dirty. Clean them 
(page 108).
The printing quality is poor.
Note:
Please do not reuse the ink film!
Please use genuine Panasonic replacement 
film. Refer to page 10 for further details.
LThe other party sent a faint document. Ask 
them to send a clearer copy of the document.
LThe thermal head is dirty. Clean it 
(page 109).
LSome paper has instructions recommending 
which side to print on. Try turning the paper 
over. 
						

							Frequently Asked Questions
99For Fax Advantage assistance, call 1-800-435-7329.
LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
I cannot receive documents by pressing *
** *#9 
on the handset.
LYou must set the remote fax activation to on 
(feature #41, page 90) beforehand.
LPress *#9 firmly. A single beep will be 
heard.
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper or clear the 
jammed paper.
The other party complains that they cannot 
send a document.
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 18) 
or clear the jammed paper (page 103).
Receiving mode
I cannot select the desired receiving mode.
LIf you want to set TAD/FAX or FAX ONLY 
mode:
–select the desired mode using feature #77 
(page 92), and
–press {
{{ {AUTO ANSWER}
}} } repeatedly until 
the desired mode is displayed.
LIf you want to set TEL mode:
–press {
{{ {AUTO ANSWER}
}} } repeatedly until 
TEL mode is displayed.
The other party complains that they cannot 
send a document.
LThe unit is not in TAD/FAX or FAX ONLY 
mode. Select the desired mode using feature 
#77 and press {
{{ {AUTO ANSWER}
}} } repeatedly 
until TAD/FAX or FAX ONLY mode is 
displayed.
Copying
The unit does not make a copy.
LYou cannot make a copy during 
programming. Make the copy after 
programming or stop programming.
LYou cannot make a copy during telephone 
conversation.
A black line, a white line or smudge appears 
on the copied document.
LThe glass or rollers are dirty. Clean them 
(page 108).
The copied image is distorted.
LThe thermal head is dirty. Clean it 
(page 109).
The printing quality is poor.
Note:
Please do not reuse the ink film!
Please use genuine Panasonic replacement 
film. Refer to page 10 for further details.
LSome paper has instructions recommending 
which side to print on. Try turning the paper 
over.
LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
ABC
OriginalCopy 
						

							Frequently Asked Questions
100For Fax Advantage assistance, call 1-800-435-7329.
Answering device 
I cannot retrieve recorded messages from a 
remote location.
LPress the remote operation ID correctly and 
firmly (page 77).
Messages in the mailbox do not play back.
LThe mailbox password is wrong. Enter the 
correct password.
–For mailbox 1 password, see feature #51 
(page 91).
–For mailbox 2 password, see feature #52 
(page 91).
The other party complains that they cannot 
leave a voice message.
LThe memory is full. Erase unnecessary 
messages (page 75, 76, 81).
While operating the answering device from 
the handset, the remote operation stops and 
the unit starts to ring.
LSomeone is calling you from outside. 
Press {
{{ {TALK}
}} } or {
{{ {SP-PHONE}
}} } to answer 
the outside call. 
I cannot operate the answering device with 
the handset.
LSomeone is operating the answering device.
LYou are too far from the base unit. Move 
closer to the base unit.
If a power failure occurs 
LThe unit will not function.
LThe unit is not designed for making 
emergency telephone calls when the power 
fails. Alternative arrangements should be 
made for access to emergency services.
LFax transmission and reception will be 
interrupted.
LIf the delayed transmission (feature #25, 
page 89) is programmed and the start time is 
passed during a power failure, transmission 
will be attempted soon after power is 
restored.
LIf any fax documents are stored in the 
memory, they will be lost. When power is 
restored, a power down report will be printed 
out stating which contents in the memory 
have been erased.