Palm M125 Handheld Instructions Manual

							Appendix B Page 203
When I press the 
HotSync button on 
the cradle/cable, 
nothing happens on 
the Palm Desktop 
software, and my 
handheld times out.nMake a copy of your Palm folder. 
Uninstall, then reinstall Palm Desktop 
software.
nTurn on your handheld and tap the 
Applications icon. Tap the HotSync icon, 
then tap Local. 
When I perform a 
HotSync operation, 
my information does 
not transfer to Palm 
Desktop software.nIf you have performed a HotSync 
operation successfully, but you cannot 
find the data from your handheld on 
Palm Desktop software, check to see you 
have the correct user name selected for 
viewing data.
nOn a Windows computer, click the 
HotSync Manager and choose Custom. 
Check that all conduits are set to 
synchronize files.
nOn a Macintosh, double-click the 
HotSync Manager icon. From the 
HotSync menu, choose Conduit Settings. 
Select your user name from the User pop-
up menu, and check that the correct 
conduit is active. 
My handheld 
displays the message 
“Waiting for sender” 
when it’s near my 
computer’s infrared 
port.nYour computer’s infrared port may be set 
to search automatically for the presence 
of other infrared devices. Consult the 
documentation for your operating 
system for information about turning off 
this option.
nIn some cases, simply moving your 
handheld away from the computer’s 
infrared port solves the problem. 
						

							Page 204  Frequently Asked Questions
I want to 
synchronize my 
computer with more 
than one handheld.nIf the computer running Palm Desktop 
software synchronizes with more than 
one handheld, each handheld must have 
a unique name. Assign a user name to 
your handheld the first time you perform 
a HotSync operation.
nPlease be aware that synchronizing more 
than one handheld with the same user 
name causes unpredictable results and, 
potentially, loss of your personal 
information. 
						

							Appendix B Page 205
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm OS 
handheld.nConfirm that your handheld and the 
other Palm OS handheld are between ten 
centimeters (approximately 4) and one 
meter (approximately 39) apart, and that 
the path between the two handhelds is 
clear of obstacles. Beaming distance to 
other Palm OS handhelds may be 
different.
nMove your handheld closer to the 
receiving handheld.
When someone 
beams data to my 
handheld, I get a 
message telling me it 
is out of memory.nYour handheld requires at least twice the 
amount of memory available as the data 
you are receiving. For example, if you are 
receiving a 30K application, you must 
have at least 60K free.
nPerform a soft reset. See “Performing a 
soft reset” in  Appendix A for more 
information. 
						

							Page 206  Frequently Asked Questions
Password problems
ProblemSolution
I forgot the 
password, and my 
handheld is not 
locked.nFirst, use the password hint to try and 
remember the password. If this does not 
help, or if you do not have a password 
hint, you can use Security to delete the 
password, but your handheld deletes all 
entries marked as private. However, if 
you perform a HotSync operation before
 
you delete the password: the HotSync 
process backs up all entries, whether or 
not they are marked private. Then, you 
can follow these steps to restore your 
private entries:
1. Use the Palm Desktop software and 
the cradle/cable or infrared 
communication to synchronize your 
data.
2. Tap Forgotten Password in Security 
to remove the password and delete all 
private records.
3. Perform a HotSync operation to 
synchronize your data and restore the 
private records by transferring them 
from your computer to your 
handheld.
I forgot the password 
and my handheld is 
locked.nFirst, use the password hint to try and 
remember the password. If this does not 
help, or if you do not have a password 
hint, you must perform a hard reset to 
continue using your handheld. See 
“Performing a hard reset” in Appendix A 
for more information. 
						

							Appendix B Page 207
Technical support
If, after reviewing the sources listed at the beginning of this appendix, 
you cannot solve your problem, contact your regional technical 
support office by e-mail, phone, or fax. 
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to 
provide the following information:
nThe name and version of the operating system you are using
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
nThe version of handheld software you are using and available 
memory
To find version and memory information:
1. Tap the Applications icon  . 
2. Tap the Menu icon  . 
3. Tap App, and then tap Info.
Note:
Thousands of third-party add-on applications have been 
written for the Palm OS handhelds. Unfortunately, we are 
not able to support such a large number of third-party 
applications. If you are having a problem with a third-party 
application, please contact the developer or publisher of that 
software.
4. Tap Version to see version numbers, and tap Size to see the amount 
of free memory in kilobytes. 
						

							Page 208  Frequently Asked Questions 
						

							Appendix C Page 209
Appendix C
Non-ASCII Characters 
for Login Scripts
The following information enables you to create custom login scripts 
that require non-ASCII characters. It is provided for advanced users 
who understand the use and requirements of such characters in a 
custom login script.
Use of ^char
You may use the caret ( ^ ) to transmit ASCII command characters. If 
you send ^char
, and the ASCII value of char
 is between @ and _, then 
the character is automatically translated to a single-byte value 
between 0 and 31. 
For example, ^M is converted to a carriage return. If char is a value 
between a and z, then the character sequence is translated to a single-
byte value between 1 and 26. If char is any other value, then the 
character sequence is not subject to any special processing.
For example, the string “Joe^M” transmits Joe, followed by a carriage 
return.
Carriage return and line feed
You may include carriage return and line feed commands as part of 
the login script, when entered in the following format:
n
Sends or receives a carriage return
n
Sends or receives a line feed
For example, the string “waitfor Joe” waits to receive Joe 
followed by a carriage return and line feed from the remote computer 
before executing the next command in the script.
Literal characters
The backslash (  ) character defines that the next character
 is 
transmitted as a literal character, and is not subject to any special 
processing ordinarily associated with that character.  
						

							Page 210  Non-ASCII Characters for Login Scripts
Examples:
n\^
Includes a caret as part of the string
n\<
Includes a < as part of the string
n\\
Includes a backslash as part of the string 
						

							Product Regulatory Information Page 211
Product Regulatory Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Note:This equipment has been tested and found to comply with the limits for a 
Class B digital device, pursuant to Part 15 of the FCC rules. These limits are 
designed to provide reasonable protection against harmful interference in a 
residential installation. This equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in accordance with the 
instructions, may cause harmful interference to radio communications. 
However, there is no guarantee that interference will not occur in a particular 
installation. If this equipment does cause harmful interference to radio or 
television reception, which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the interference by one or more 
of the following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the equipment and receiver.
nConnect the equipment into an outlet on a circuit different from that to which the 
receiver is connected.
nConsult the dealer or an experienced radio/TV technician for help.
The use of shielded I/O cables is required when connecting this equipment to any and
all optional peripheral or host devices. Failure to do so may violate FCC rules.
Caution:Changes or modifications not covered in this manual must be approved in 
writing by the manufacturer’s Regulatory Engineering Department. Changes 
or modifications made without written approval may void the user’s 
authority to operate this equipment.
Palm™ m100 series Product 
Family
   
Tested to Comply 
With FCC 
Standards
FOR HOME OR OFFICE USEResponsi ble Party:
Palm, Inc. 
5470 Great America Parkway
Santa Clara, California 95052
United States of America
(408) 326-9000 
						

							Page 212  Product Regulatory Information
Canadian ICES-003 Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le
matériel brouilleur du Canada.
CE Compliance Statement
This product was tested by Palm, Inc. and found to comply with all the requirements of
the EMC Directive 89/336/EEC as amended.
This is a Class B product based on the standard of the Voluntary Control Council for In-
terference from Information Technology Equipment (VCCI). If this is used near a radio
or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to the instruction manual.
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or ex-
plode, releasing hazardous chemicals. Discard used batteries according to the manufac-
turer’s instructions and in accordance with your local regulations.
Varning 
Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent
typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikan-
tens instruktion.
Advarsel! 
Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med
batteri af samme fabrikat og type. Levér det brugte batteri tilbage tilleverandøren.
Varoitus 
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valm-
istajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaises-
ti.