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Palm M125 Handheld Instructions Manual

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    							Appendix B Page 193
    Operating problems
    ProblemSolution
    I don’t see anything 
    on my handheld’s 
    screen.Try each of these in turn:
    nPress an application button to ensure 
    your handheld is turned on.
    nTap the Contrast icon   in the upper-
    right corner of the Graffiti® writing area. 
    If the Contrast dialog box appears, 
    adjust the contrast by holding down the 
    up scroll button for a few seconds. If this 
    doesn’t work, hold the down scroll 
    button for a few seconds.
    nIf your handheld was exposed to cold, 
    make sure it is at room temperature.
    nMake sure the batteries are fresh and 
    properly installed. 
    nPerform a soft reset. If your handheld 
    still doesn’t turn on, perform a hard 
    reset. See “Resetting your handheld” in 
    Appendix A.
    Important:
    With a hard reset, all records 
    and entries stored in your 
    handheld are erased. Never 
    perform a hard reset unless a 
    soft reset does not solve your 
    problem. You can restore any 
    data previously synchronized 
    with your computer during the 
    next HotSync
    ® operation. See 
    “Performing a hard reset” in 
    Appendix A for instructions on 
    restoring your data. 
    						
    							Page 194  Frequently Asked Questions
    I get a warning 
    message telling me 
    my handheld 
    memory is full. nPurge records from Date Book and To Do 
    List. This deletes To Do List items and 
    past Date Book events from the memory 
    of your handheld. See “Purging records” 
    in Chapter 5. You may need to perform a 
    HotSync operation to recover the 
    memory.
    nDelete unused memos and records. If 
    necessary, you can save these records. 
    See “Deleting records” in Chapter 5.
    nIf you have installed additional 
    applications on your handheld, remove 
    them to recover memory. See “Removing 
    applications” in Chapter 3.
    My handheld keeps 
    turning itself off.Your handheld is designed to turn itself off 
    after a period of inactivity. This period can 
    be set at one, two, or three minutes. Check 
    the Auto-off setting. See “General 
    preferences” in Chapter 7.
    My handheld is not 
    making any sounds.Check the System, Alarm and Game Sound 
    settings. See “General preferences” in 
    Chapter 7.
    My handheld has 
    frozen. Perform a soft reset. See “Resetting your 
    handheld” in . 
    						
    							Appendix B Page 195
    Tapping and writing problems
    ProblemSolution
    When I tap the 
    buttons or screen 
    icons, my handheld 
    activates the wrong 
    feature.Calibrate the screen. See “Digitizer 
    preferences” in Chapter 7.
    When I tap the Menu 
    icon  , nothing 
    happens.Not all applications or screens have menus. 
    Try changing to a different application.
    I can’t get my 
    handheld to 
    recognize my 
    handwriting.nFor your handheld to recognize 
    handwriting input with the stylus, you 
    need to use Graffiti writing. See “Using 
    Graffiti writing to enter data” in Chapter 
    2.
    nMake the Graffiti character strokes in the 
    Graffiti writing area, not on the display 
    part of the screen.
    nWrite Graffiti strokes for letters in the 
    left-hand side, and the strokes for 
    numbers in the right-hand side of the 
    Graffiti writing area.
    nMake sure that Graffiti is not shifted into 
    extended or punctuation modes. See 
    “Using Graffiti writing to enter data” in 
    Chapter 2.
    nSee “Graffiti tips” in Chapter 2 for tips on 
    increasing your accuracy when you write 
    Graffiti characters. 
    						
    							Page 196  Frequently Asked Questions
    Application problems
    ProblemSolution
    I tapped the Today 
    button, but it does 
    not show the correct 
    date.Your handheld is not set to the current date. 
    Make sure the Set Date box in the Date and 
    Time Preferences screen displays the current 
    date. See “Customizing your handheld” in 
    Chapter 1 for more information.
    I know I entered 
    some records, but 
    they do not appear in 
    the application.nCheck the Categories pick list (upper-right 
    corner). Choose All to display all of the 
    records for the application.
    nCheck Security and confirm that Private 
    Records is set to Show private records.
    nIn To Do List, tap Show and see if Show Only 
    Due Items is selected.
    I am having 
    problems listing 
    memos the way I 
    want to see them.nIf you cannot manually arrange the order of 
    the memos in the list screen, check the Memo 
    Preferences setting. Make sure that Sort by is 
    set to Manual.
    nIf you choose to view your memos 
    alphabetically on Palm Desktop software 
    and then perform a HotSync operation, the 
    memos on your handheld still appear in the 
    order defined in the Memo Preferences 
    setting. In other words, the sort settings you 
    use with Palm Desktop software are not
     
    transferred to your handheld.
    I created an event in 
    Date Book, but it 
    doesn’t appear in the 
    Week View.In the Week View, you cannot select 
    overlapping events that have the same start 
    time. If you have two or more events with the 
    same start time, choose the Day View to see the 
    overlapping events.
    I entered the euro 
    symbol, but after a 
    HotSync operation it 
    doesn’t appear in my 
    Palm Desktop 
    software.You must have fonts that include the euro 
    symbol on your desktop computer. Check 
    these web sites for additional information:
    http://www.microsoft.com/windows/euro.asp
    http://til.info.apple.com/techinfo.nsf/artnum/
    n22222 
    						
    							Appendix B Page 197
    HotSync problems
    ProblemSolution
    I cannot do a 
    HotSync operation; 
    what should I check 
    to make sure I am 
    doing it correctly?nMake sure the cradle/cable is connected 
    securely.
    On a Windows computer try these steps:
    nCheck the Windows system tray to make 
    sure the HotSync Manager is running. If 
    it is not, open Palm Desktop software.
    nMake sure you selected Local USB or 
    Local Serial, as appropriate, from the 
    HotSync Manager menu.
    nIf you are using the optional serial 
    cradle/cable, make sure you selected the 
    correct serial port on the Local tab in the 
    Setup dialog box. It should be set to the 
    port where you connected the cradle/
    cable.
    On a Macintosh try these steps:
    nMake sure HotSync Manager is enabled. 
    If it is not, double-click the HotSync 
    Manager icon in the Palm folder and 
    enable HotSync Manager on the HotSync 
    Controls tab.
    nIf you are using the optional serial 
    cradle/cable, double-click the HotSync 
    Manager icon in the Palm folder and then 
    click the Serial Port Settings tab. Make 
    sure Local is selected and that the port 
    selection matches the port where your 
    cradle/cable is attached.
    I did a HotSync 
    operation, but one of 
    my applications did 
    not synchronize.nOn a Windows computer, click the 
    HotSync Manager and choose Custom. 
    Check that the correct conduit is active. 
    nOn a Macintosh, double-click the 
    HotSync Manager icon. From the 
    HotSync menu, choose Conduit Settings. 
    Select your user name from the User pop-
    up menu, and check that the correct 
    conduit is active.  
    						
    							Page 198  Frequently Asked Questions
    I am using Outlook 
    as my PIM, but I 
    cannot do a HotSync 
    operation.nClick the HotSync Manager and choose 
    Custom. Check that the correct conduit is 
    active.
    nCheck that the correct conduit is 
    installed. Reinstall the HotSync Manager 
    and make sure the correct conduit is 
    selected.
    I cannot launch the 
    HotSync Manager.nIf you are using the optional serial 
    cradle/cable, or if you are performing a 
    HotSync operation using a modem, make 
    sure you are not running another 
    program, such as America Online, 
    CompuServe, or WinFax, that uses the 
    serial port you selected in the Setup 
    dialog box.
    nBackup the Palm Desktop software, 
    uninstall it, then reinstall it.
    I tried to do a local 
    HotSync operation, 
    but it did not 
    complete 
    successfully.nIf you are using a cradle, make sure your 
    handheld is seated in the cradle correctly. 
    If you are using a cable, make sure that it 
    is connected securely to your handheld.
    nCheck the connection between the 
    cradle/cable and the USB or serial port 
    on your computer.
    nMake sure the user name you selected in 
    Palm Desktop software matches the user 
    name assigned to your handheld.
    nMake sure the date on your computer 
    matches the date on your handheld. 
    nRead the HotSync Log for the user 
    account for which you are performing a 
    HotSync operation.
    On a Windows computer, try each step in 
    turn:
    nMake sure HotSync Manager is running. 
    If it is running, close it, and restart it. 
    nMake sure you selected Local USB or 
    Local Serial, as appropriate, from the 
    HotSync Manager menu. 
    						
    							Appendix B Page 199
    I tried to do a local 
    HotSync operation, 
    but it did not 
    complete 
    successfully.
    (continued)nIf you are using the optional serial 
    cradle/cable, make sure you selected the 
    correct serial port on the Local tab in the 
    Setup dialog. It should be set to the port 
    where you connected the cradle/cable.
    nIf you are using the optional serial 
    cradle/cable, try a lower baud rate 
    setting on the Local tab in the Setup 
    dialog.
    nIf you are using the optional serial 
    cradle/cable, make sure you aren’t 
    running a program, such as America 
    Online, CompuServe, or WinFax, that 
    uses the serial port you selected in the 
    Setup dialog box.
    On a Macintosh, try each step in turn:
    nMake sure HotSync Manager is enabled 
    on the HotSync Controls tab in the 
    HotSync Software Setup window. 
    nIf you are using the optional serial 
    cradle/cable, make sure you selected 
    Local on the Serial Port Settings tab in the 
    HotSync software settings window, and 
    that the Local Setup port matches the port 
    where your cradle/cable is connected.
    nIf you are using the optional serial 
    cradle/cable, try a lower Speed setting on 
    the Serial Port Settings tab.
    nIf you are using the optional serial 
    cradle/cable, make sure you aren’t 
    running a program, such as America 
    Online, fax or telephony software, or 
    AppleTalk networking that uses the 
    serial port you selected in the Serial Port 
    Settings tab. 
    						
    							Page 200  Frequently Asked Questions
    I tried to do a modem 
    HotSync operation, 
    but it did not 
    complete 
    successfully.Check the following on your computer:
    nMake sure your computer is turned on 
    and that it does not shut down 
    automatically as part of an energy-
    saving feature.
    nMake sure the modem connected to 
    your computer is turned on and is 
    connected to the outgoing phone line. 
    nMake sure the modem you are using 
    with your handheld has an on-off 
    switch. Your handheld cannot “wake 
    up” a modem that has an auto-off 
    feature.
    nMake sure the modem is connected 
    properly to your computer and is 
    connected to the incoming phone line.
    On a Windows computer, check the 
    following:
    nMake sure Modem is checked in the 
    HotSync Manager menu.
    nConfirm that the Setup String in the 
    Setup dialog box configures your 
    modem correctly. You may need to 
    select a different Modem Type or enter a 
    custom Setup String. Most modems 
    have a Setup String that causes them to 
    send initial connection sounds to a 
    speaker. You can use these sounds to 
    check the modem connection.
    nConfirm that the Speed setting in the 
    Setup dialog box works for your 
    modem. If you have problems using the 
    As Fast As Possible option or a specific 
    speed, try using a slower speed. 
    						
    							Appendix B Page 201
    I tried to do a modem 
    HotSync operation, 
    but it did not 
    complete 
    successfully.
    (continued)nMake sure you are not running another 
    program, such as WinFax, CompuServe, 
    or America Online that uses the serial 
    port you selected in the Setup dialog box.
    nMake sure your modem resets before you 
    try again. (Turn off your modem, wait a 
    minute, then turn it back on.) 
    On a Macintosh, check the following:
    nMake sure Modem is selected on the 
    Serial Port Settings tab in the HotSync 
    Software Setup window.
    nYou may need to select a different 
    Modem type or enter a Custom setup 
    string on the Serial Port Settings tab. 
    Most modems have a setup string that 
    causes them to send initial connection 
    sounds to a speaker. You can turn on the 
    Modem Speaker option and use these 
    sounds to check the modem connection.
    nMake sure you are not running another 
    program, such as America Online, fax or 
    telephony software, or AppleTalk 
    networking that uses the serial port you 
    selected in the Serial Port Settings tab.
    nMake sure your modem resets before 
    you try again. (Turn off your modem, 
    wait a minute, then turn it back on.)
    Check the following on your handheld:
    nConfirm that the telephone cable is 
    securely attached to your modem.
    nMake sure the dialing instruction dials 
    the correct phone number. 
    nIf you need to dial an outside line prefix, 
    make sure you selected the Dial Prefix 
    option on your handheld and entered 
    the correct code. 
    						
    							Page 202  Frequently Asked Questions
    I tried to do a modem 
    HotSync operation, 
    but it did not 
    complete 
    successfully.
    (continued)nIf the telephone line you are using has 
    Call Waiting, make sure you selected the 
    Disable call waiting option under 
    Modem Sync Phone Setup on your 
    handheld and entered the correct code.
    nMake sure the telephone line you are 
    using is not noisy, which can interrupt 
    communications.
    nCheck the batteries in your modem and 
    replace them if necessary.
    I can’t perform an IR 
    HotSync operation.nOn a Windows computer, be sure the 
    HotSync Manager is running and the 
    Serial Port for local operations is set to the 
    simulated port for infrared 
    communication. See “IR HotSync 
    operations” in Chapter 6 for details.
    nOn a Macintosh, open the HotSync 
    Software Setup window and be sure 
    HotSync Manager is enabled and that the 
    Local Setup Port is set to Infrared Port. 
    See “IR HotSync operations” in Chapter 6 
    for more information.
    nOn your handheld, be sure the HotSync 
    application is set to Local, with the option 
    IR to PC/Handheld.
    nBe sure the IR port of your handheld is 
    aligned directly opposite to, and within a 
    few inches of, the infrared device of your 
    computer.
    nIR HotSync operations do not work after 
    you receive a low battery warning. Check 
    the batteries in your handheld and 
    replace them if necessary.
    My handheld 
    appears to freeze 
    when I place it near 
    my computer.Move your handheld away from the 
    computer’s infrared port. 
    						
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