Palm M125 Handheld Instructions Manual
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Appendix A Page 183 Appendix A Maintaining Your Handheld This chapter provides information on the following: nProper care of your handheld nProlonging battery life nResetting your handheld Caring for your handheld Your handheld is designed to be rugged and reliable and to provide years of trouble-free service. Please observe the following general tips when using your handheld: nTake care not to scratch the screen of your handheld. Keep the screen clean. When working with your handheld, use the supplied stylus or plastic-tipped pens intended for use with a touch- sensitive screen. Never use an actual pen or pencil or other sharp object on the surface of the handheld screen. nYour handheld is not waterproof and should not be exposed to rain or moisture. Under extreme conditions, water may enter the circuitry through the front panel buttons. In general, treat your handheld as you would a pocket calculator or other small electronic instrument. nTake care not to drop your handheld or subject it to any strong impact. Do not carry your handheld in your back pocket: if you sit on it, you may damage it. nProtect your handheld from temperature extremes. For example, do not leave your organizer on the dashboard of a car on a hot day or on a day when temperatures are below freezing, and keep it away from heaters and other heat sources. nDo not store or use your handheld in any location that is extremely dusty, damp, or wet. nUse a soft, damp cloth to clean your handheld. If the surface of the handheld screen becomes soiled, clean it with a soft cloth moistened with a diluted window-cleaning solution.
Page 184 Maintaining Your Handheld Battery considerations Please note the following considerations when replacing the batteries in your handheld: nUnder normal conditions, your handheld batteries should provide over one month of use. You can conserve battery life by minimizing the use of the backlight feature, and changing the Auto-off setting that automatically turns the handheld off after a period of inactivity. See “General preferences” in Chapter 7 for more information. nIf the batteries become low in the course of normal use, an alert appears on the handheld screen describing the low battery condition. If this alert appears, perform a HotSync ® operation to back up your data before you replace the batteries. This helps prevent accidental data loss. nWhen replacing the batteries, begin by turning your handheld off (so there is no screen display). Never remove the batteries while your handheld is turned on. nWhen replacing the batteries, always use good quality batteries of the same type. Use only alkaline batteries with your handheld. nWhen you remove the batteries, the built-in backup power of your handheld maintains memory data for a period of up to one minute. Whenever you remove the batteries, replace them immediately. If you encounter any difficulties in the course of battery replacement, reinstall the original batteries and wait a few minutes for the backup power to recharge. nIf the batteries drain to the point where your handheld does not operate, it stores your data safely for approximately two weeks. In this case, there is enough residual energy in the batteries to store the data, but not enough to turn on your handheld. If your handheld does not turn on when you press the power button, you should replace the batteries immediately. nIf you leave drained batteries in your handheld for an extended period of time, you can lose all of the stored data. If this happens, replace the batteries and use the reset button to reset your handheld. (See “Resetting your handheld” later in this chapter for details.) After you reset your handheld, perform a HotSync operation to restore the data from your computer.
Appendix A Page 185 Resetting your handheld Under normal circumstances, you will not have to use the reset button. On rare occasions, however, your handheld may no longer respond to buttons or the screen. In this case, you need to perform a reset to get your handheld running again. Performing a soft reset A soft reset tells your handheld to stop what it’s doing and start over again. All records and entries stored in your handheld are retained with a soft reset. After a soft reset, the Welcome screen appears, followed by the Date and Time Preferences screen (to set date and time). To perform a soft reset: nUse the tip of an unfolded paper clip (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld. Reset button
Page 186 Maintaining Your Handheld Performing a hard reset With a hard reset, all records and entries stored in your handheld are erased. Never perform a hard reset unless a soft reset does not solve your problem. Note: You can restore any data previously synchronized with your computer during the next HotSync operation. To perform a hard reset: 1. Hold down the power button on the front panel of the handheld. 2. While holding down the power button, use the tip of an unfolded paper clip (or similar object without a sharp tip) to gently press and release the reset button. 3. Wait for the Palm TM logo to appear; then release the power button. 4. When a message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, do one of the following: Press the upper half of the scroll button on the front panel of the handheld to complete the hard reset and display the Digitizer screen. Press any other button to perform a soft reset. Note: With a hard reset, the current date and time are retained. Formats Preferences and other settings are restored to their factory default settings. To restore your data from a Windows computer after a hard reset: 1. Click the HotSync icon TM in the Windows system tray (bottom- right corner of the taskbar). Tip: You can also click the HotSync command on the Palm™ Desktop software menu bar.
Appendix A Page 187 2. From the HotSync Manager menu, choose Custom. 3. Select the appropriate user name from the list. 4. Select an application in the Conduit list. 5. Click Change. 6. Select Desktop overwrites handheld. Note: Changing the HotSync setting from the default affects only the next HotSync operation. Thereafter, the HotSync Actions revert to their default settings. To use a new setting on an ongoing basis, select the Set As Default box. Thereafter, whatever you selected as the default setting is used when you click the Default button in the Custom dialog. 7. Click OK. 8. Repeat steps 4 through 7 to change conduit settings for other applications.
Page 188 Maintaining Your Handheld 9. Click Done to activate your settings. 10. Perform a HotSync operation. To restore your data from a Macintosh after a hard reset: 1. Double-click the HotSync Manager in the Palm folder. 2. From the HotSync menu, choose Conduit Settings. 3. From the Users pop-up menu, select the appropriate user name. 4. Select an application from the list. 5. Click Conduit Settings. 6. Click Macintosh overwrites handheld. Note: Changing the HotSync setting from the default affects only the next HotSync operation. Thereafter, the HotSync Actions revert to their default settings. To use a new setting on an ongoing basis, click Make Default. Thereafter, whatever you selected as the default setting is used for HotSync operations.
Appendix A Page 189 7. Click OK. 8. Repeat steps 4 through 7 to change conduit settings for other applications. 9. Close the Conduit Settings window. 10. Perform a HotSync operation.
Appendix B Page 191 Appendix B Frequently Asked Questions If you encounter a problem with your handheld, do not call Technical Support until you have reviewed the following list of frequently asked questions, and you have also reviewed the following: nThe README file located in the folder where you installed the Palm™ Desktop software on your computer nThe Helpnote folder located in the folder where you installed the Palm Desktop software on your Windows computer (or on your Palm Desktop software CD-ROM) nThe Palm Desktop online Help nThe Palm Desktop software for the Macintosh User’s Guide located in the Documentation folder in the Palm Desktop software folder nThe “Palm Support Assistant” knowledgebase, accessible at http://www.palm.com under the Support section nThe most recent Palm™ m100 series handheld HelpNotes on your regional web site If you are still having problems, contact Technical Support. For US and International telephone numbers, go to http://www.palm.com. Note: Thousands of third-party add-on applications have been written for the Palm OS ® handhelds. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software.
Page 192 Frequently Asked Questions Software installation problems ProblemSolution The Palm Desktop Installer Menu did not appear when I inserted the CD-ROM into my Windows computer.1. Click the Start button. 2. Choose Run from the Start menu. 3. Click Browse. 4. Locate your CD-ROM drive and select the Setup.exe file. 5. Click Open. 6. Click OK. I cannot install Palm Desktop software on my Windows computer.Try the following: 1. Disable any virus scanning software on your computer. 2. Press CTRL-ALT-DELETE and end all tasks except Systray and Explorer. Note: If a dialog with buttons appears instead of a list of tasks, click the Task List button and then end all tasks except Systray and Explorer. 3. Make sure your computer has at least 30 MB of disk space available. 4. Delete all temporary files. 5. Run ScanDisk on your computer. 6. Reinstall Palm Desktop software. I cannot install Palm Desktop software on a Macintosh.Try the following: 1. Disable any virus scanning software on your Macintosh. 2. Quit any open applications. 3. Make sure your computer has at least 25 MB of disk space available. 4. Reinstall Palm Desktop software.