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Palm M125 Handheld Instructions Manual

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    							Appendix A Page 183
    Appendix A
    Maintaining Your 
    Handheld
    This chapter provides information on the following:
    nProper care of your handheld
    nProlonging battery life
    nResetting your handheld
    Caring for your handheld
    Your handheld is designed to be rugged and reliable and to provide 
    years of trouble-free service. Please observe the following general tips 
    when using your handheld:
    nTake care not to scratch the screen of your handheld. Keep the 
    screen clean. When working with your handheld, use the supplied 
    stylus or plastic-tipped pens intended for use with a touch-
    sensitive screen. Never use an actual pen or pencil or other sharp 
    object on the surface of the handheld screen.
    nYour handheld is not waterproof and should not be exposed to rain 
    or moisture. Under extreme conditions, water may enter the 
    circuitry through the front panel buttons. In general, treat your 
    handheld as you would a pocket calculator or other small 
    electronic instrument.
    nTake care not to drop your handheld or subject it to any strong 
    impact. Do not carry your handheld in your back pocket: if you sit 
    on it, you may damage it.
    nProtect your handheld from temperature extremes. For example, 
    do not leave your organizer on the dashboard of a car on a hot day 
    or on a day when temperatures are below freezing, and keep it 
    away from heaters and other heat sources.
    nDo not store or use your handheld in any location that is extremely 
    dusty, damp, or wet.
    nUse a soft, damp cloth to clean your handheld. If the surface of the 
    handheld screen becomes soiled, clean it with a soft cloth 
    moistened with a diluted window-cleaning solution. 
    						
    							Page 184  Maintaining Your Handheld
    Battery considerations
    Please note the following considerations when replacing the batteries 
    in your handheld:
    nUnder normal conditions, your handheld batteries should provide 
    over one month of use. You can conserve battery life by 
    minimizing the use of the backlight feature, and changing the 
    Auto-off setting that automatically turns the handheld off after a 
    period of inactivity. See “General preferences” in Chapter 7 for 
    more information.
    nIf the batteries become low in the course of normal use, an alert 
    appears on the handheld screen describing the low battery 
    condition. If this alert appears, perform a HotSync
    ® operation to 
    back up your data before you replace the batteries. This helps 
    prevent accidental data loss.
    nWhen replacing the batteries, begin by turning your handheld off 
    (so there is no screen display). Never remove the batteries while 
    your handheld is turned on.
    nWhen replacing the batteries, always use good quality batteries of 
    the same type. Use only alkaline batteries with your handheld.
    nWhen you remove the batteries, the built-in backup power of your 
    handheld maintains memory data for a period of up to one 
    minute. 
    Whenever you remove the batteries, replace them 
    immediately. If you encounter any difficulties in the course of 
    battery replacement, reinstall the original batteries and wait a few 
    minutes for the backup power to recharge.
    nIf the batteries drain to the point where your handheld does not 
    operate, it stores your data safely for approximately two weeks. In 
    this case, there is enough residual energy in the batteries to store 
    the data, but not enough to turn on your handheld. If your 
    handheld does not turn on when you press the power button, you 
    should replace the batteries immediately.
    nIf you leave drained batteries in your handheld for an extended 
    period of time, you can lose all of the stored data. If this happens, 
    replace the batteries and use the reset button to reset your 
    handheld. (See “Resetting your handheld” later in this chapter for 
    details.) After you reset your handheld, perform a HotSync 
    operation to restore the data from your computer.  
    						
    							Appendix A Page 185
    Resetting your handheld
    Under normal circumstances, you will not have to use the reset 
    button. On rare occasions, however, your handheld may no longer 
    respond to buttons or the screen. In this case, you need to perform a 
    reset to get your handheld running again.
    Performing a soft reset
    A soft reset tells your handheld to stop what it’s doing and start over 
    again. All records and entries stored in your handheld are retained 
    with a soft reset. After a soft reset, the Welcome screen appears, 
    followed by the Date and Time Preferences screen (to set date and 
    time). 
    To perform a soft reset:
    nUse the tip of an unfolded paper clip (or similar object without
     a 
    sharp tip), to gently press the reset button inside the hole on the 
    back panel of your handheld.
    Reset button 
    						
    							Page 186  Maintaining Your Handheld
    Performing a hard reset
    With a hard reset, all records and entries stored in your handheld are 
    erased. Never perform a hard reset unless a soft reset does not solve 
    your problem. 
    Note:
    You can restore any data previously synchronized with your 
    computer during the next HotSync operation.
    To perform a hard reset:
    1. Hold down the power button on the front panel of the handheld.
    2. While holding down the power button, use the tip of an unfolded 
    paper clip (or similar object without
     a sharp tip) to gently press and 
    release the reset button.
    3. Wait for the Palm
    TM logo to appear; then release the power button.
    4. When a message appears on the handheld screen warning that you 
    are about to erase all the data stored on your handheld, do one of 
    the following:
    Press the upper half of the scroll button on the front panel of the 
    handheld to complete the hard reset and display the Digitizer 
    screen.
    Press any other button to perform a soft reset.
    Note:
    With a hard reset, the current date and time are retained. 
    Formats Preferences and other settings are restored to their 
    factory default settings.
    To restore your data from a Windows computer 
    after a hard reset:
    1. Click the HotSync icon  TM in the Windows system tray (bottom-
    right corner of the taskbar).
    Tip:
    You can also click the HotSync command on the Palm™ 
    Desktop software menu bar. 
    						
    							Appendix A Page 187
    2. From the HotSync Manager menu, choose Custom.
    3. Select the appropriate user name from the list.
    4. Select an application in the Conduit list.
    5. Click Change.
    6. Select Desktop overwrites handheld.
    Note:
    Changing the HotSync setting from the default affects only 
    the next
     HotSync operation. Thereafter, the HotSync 
    Actions revert to their default settings. To use a new setting 
    on an ongoing basis, select the Set As Default box. 
    Thereafter, whatever you selected as the default setting is 
    used when you click the Default button in the Custom 
    dialog.
    7. Click OK.
    8. Repeat steps 4 through 7 to change conduit settings for other 
    applications. 
    						
    							Page 188  Maintaining Your Handheld
    9. Click Done to activate your settings.
    10. Perform a HotSync operation.
    To restore your data from a Macintosh after a hard reset:
    1. Double-click the HotSync Manager in the Palm folder.
    2. From the HotSync menu, choose Conduit Settings.
    3. From the Users pop-up menu, select the appropriate user name.
    4. Select an application from the list.
    5. Click Conduit Settings.
    6. Click Macintosh overwrites handheld.
    Note:
    Changing the HotSync setting from the default affects only 
    the next
     HotSync operation. Thereafter, the HotSync 
    Actions revert to their default settings. To use a new setting 
    on an ongoing basis, click Make Default. Thereafter, 
    whatever you selected as the default setting is used for 
    HotSync operations. 
    						
    							Appendix A Page 189
    7. Click OK.
    8. Repeat steps 4 through 7 to change conduit settings for other 
    applications.
    9. Close the Conduit Settings window.
    10. Perform a HotSync operation. 
    						
    							Page 190  Maintaining Your Handheld 
    						
    							Appendix B Page 191
    Appendix B
    Frequently Asked 
    Questions
    If you encounter a problem with your handheld, do not call Technical 
    Support until you have reviewed the following list of frequently asked 
    questions, and you have also reviewed the following:
    nThe README file located in the folder where you installed the 
    Palm™ Desktop software on your computer 
    nThe Helpnote folder located in the folder where you installed the 
    Palm Desktop software on your Windows computer (or on your 
    Palm Desktop software CD-ROM) 
    nThe Palm Desktop online Help
    nThe Palm Desktop software for the Macintosh User’s Guide
     located in 
    the Documentation folder in the Palm Desktop software folder
    nThe “Palm Support Assistant” knowledgebase, accessible at 
    http://www.palm.com under the Support section
    nThe most recent Palm™ m100 series handheld HelpNotes on your 
    regional web site
    If you are still having problems, contact Technical Support. For 
    US and International telephone numbers, go to 
    http://www.palm.com.
    Note:
    Thousands of third-party add-on applications have been 
    written for the Palm OS
    ® handhelds. Unfortunately, we are not 
    able to support such a large number of third-party 
    applications. If you are having a problem with a third-party 
    application, please contact the developer or publisher of that 
    software. 
    						
    							Page 192  Frequently Asked Questions
    Software installation problems
    ProblemSolution
    The Palm Desktop 
    Installer Menu did not 
    appear when I inserted 
    the CD-ROM into my 
    Windows computer.1. Click the Start button.
    2. Choose Run from the Start menu.
    3. Click Browse.
    4. Locate your CD-ROM drive and 
    select the Setup.exe file. 
    5. Click Open.
    6. Click OK.
    I cannot install Palm 
    Desktop software on my 
    Windows computer.Try the following:
    1. Disable any virus scanning 
    software on your computer.
    2. Press 
    CTRL-ALT-DELETE and end all 
    tasks except Systray and Explorer.
    Note:
    If a dialog with buttons 
    appears instead of a list of 
    tasks, click the Task List 
    button and then end all 
    tasks except Systray and 
    Explorer.
    3. Make sure your computer has at 
    least 30 MB of disk space available.
    4. Delete all temporary files.
    5. Run ScanDisk on your computer.
    6. Reinstall Palm Desktop software.
    I cannot install Palm 
    Desktop software on a 
    Macintosh.Try the following:
    1. Disable any virus scanning 
    software on your Macintosh.
    2. Quit any open applications.
    3. Make sure your computer has at 
    least 25 MB of disk space available.
    4. Reinstall Palm Desktop software. 
    						
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