Palm M125 Handheld Instructions Manual

							Appendix A Page 183
Appendix A
Maintaining Your 
Handheld
This chapter provides information on the following:
nProper care of your handheld
nProlonging battery life
nResetting your handheld
Caring for your handheld
Your handheld is designed to be rugged and reliable and to provide 
years of trouble-free service. Please observe the following general tips 
when using your handheld:
nTake care not to scratch the screen of your handheld. Keep the 
screen clean. When working with your handheld, use the supplied 
stylus or plastic-tipped pens intended for use with a touch-
sensitive screen. Never use an actual pen or pencil or other sharp 
object on the surface of the handheld screen.
nYour handheld is not waterproof and should not be exposed to rain 
or moisture. Under extreme conditions, water may enter the 
circuitry through the front panel buttons. In general, treat your 
handheld as you would a pocket calculator or other small 
electronic instrument.
nTake care not to drop your handheld or subject it to any strong 
impact. Do not carry your handheld in your back pocket: if you sit 
on it, you may damage it.
nProtect your handheld from temperature extremes. For example, 
do not leave your organizer on the dashboard of a car on a hot day 
or on a day when temperatures are below freezing, and keep it 
away from heaters and other heat sources.
nDo not store or use your handheld in any location that is extremely 
dusty, damp, or wet.
nUse a soft, damp cloth to clean your handheld. If the surface of the 
handheld screen becomes soiled, clean it with a soft cloth 
moistened with a diluted window-cleaning solution. 
						

							Page 184  Maintaining Your Handheld
Battery considerations
Please note the following considerations when replacing the batteries 
in your handheld:
nUnder normal conditions, your handheld batteries should provide 
over one month of use. You can conserve battery life by 
minimizing the use of the backlight feature, and changing the 
Auto-off setting that automatically turns the handheld off after a 
period of inactivity. See “General preferences” in Chapter 7 for 
more information.
nIf the batteries become low in the course of normal use, an alert 
appears on the handheld screen describing the low battery 
condition. If this alert appears, perform a HotSync
® operation to 
back up your data before you replace the batteries. This helps 
prevent accidental data loss.
nWhen replacing the batteries, begin by turning your handheld off 
(so there is no screen display). Never remove the batteries while 
your handheld is turned on.
nWhen replacing the batteries, always use good quality batteries of 
the same type. Use only alkaline batteries with your handheld.
nWhen you remove the batteries, the built-in backup power of your 
handheld maintains memory data for a period of up to one 
minute. 
Whenever you remove the batteries, replace them 
immediately. If you encounter any difficulties in the course of 
battery replacement, reinstall the original batteries and wait a few 
minutes for the backup power to recharge.
nIf the batteries drain to the point where your handheld does not 
operate, it stores your data safely for approximately two weeks. In 
this case, there is enough residual energy in the batteries to store 
the data, but not enough to turn on your handheld. If your 
handheld does not turn on when you press the power button, you 
should replace the batteries immediately.
nIf you leave drained batteries in your handheld for an extended 
period of time, you can lose all of the stored data. If this happens, 
replace the batteries and use the reset button to reset your 
handheld. (See “Resetting your handheld” later in this chapter for 
details.) After you reset your handheld, perform a HotSync 
operation to restore the data from your computer.  
						

							Appendix A Page 185
Resetting your handheld
Under normal circumstances, you will not have to use the reset 
button. On rare occasions, however, your handheld may no longer 
respond to buttons or the screen. In this case, you need to perform a 
reset to get your handheld running again.
Performing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over 
again. All records and entries stored in your handheld are retained 
with a soft reset. After a soft reset, the Welcome screen appears, 
followed by the Date and Time Preferences screen (to set date and 
time). 
To perform a soft reset:
nUse the tip of an unfolded paper clip (or similar object without
 a 
sharp tip), to gently press the reset button inside the hole on the 
back panel of your handheld.
Reset button 
						

							Page 186  Maintaining Your Handheld
Performing a hard reset
With a hard reset, all records and entries stored in your handheld are 
erased. Never perform a hard reset unless a soft reset does not solve 
your problem. 
Note:
You can restore any data previously synchronized with your 
computer during the next HotSync operation.
To perform a hard reset:
1. Hold down the power button on the front panel of the handheld.
2. While holding down the power button, use the tip of an unfolded 
paper clip (or similar object without
 a sharp tip) to gently press and 
release the reset button.
3. Wait for the Palm
TM logo to appear; then release the power button.
4. When a message appears on the handheld screen warning that you 
are about to erase all the data stored on your handheld, do one of 
the following:
Press the upper half of the scroll button on the front panel of the 
handheld to complete the hard reset and display the Digitizer 
screen.
Press any other button to perform a soft reset.
Note:
With a hard reset, the current date and time are retained. 
Formats Preferences and other settings are restored to their 
factory default settings.
To restore your data from a Windows computer 
after a hard reset:
1. Click the HotSync icon  TM in the Windows system tray (bottom-
right corner of the taskbar).
Tip:
You can also click the HotSync command on the Palm™ 
Desktop software menu bar. 
						

							Appendix A Page 187
2. From the HotSync Manager menu, choose Custom.
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note:
Changing the HotSync setting from the default affects only 
the next
 HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings. To use a new setting 
on an ongoing basis, select the Set As Default box. 
Thereafter, whatever you selected as the default setting is 
used when you click the Default button in the Custom 
dialog.
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other 
applications. 
						

							Page 188  Maintaining Your Handheld
9. Click Done to activate your settings.
10. Perform a HotSync operation.
To restore your data from a Macintosh after a hard reset:
1. Double-click the HotSync Manager in the Palm folder.
2. From the HotSync menu, choose Conduit Settings.
3. From the Users pop-up menu, select the appropriate user name.
4. Select an application from the list.
5. Click Conduit Settings.
6. Click Macintosh overwrites handheld.
Note:
Changing the HotSync setting from the default affects only 
the next
 HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings. To use a new setting 
on an ongoing basis, click Make Default. Thereafter, 
whatever you selected as the default setting is used for 
HotSync operations. 
						

							Appendix A Page 189
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other 
applications.
9. Close the Conduit Settings window.
10. Perform a HotSync operation. 
						

							Page 190  Maintaining Your Handheld 
						

							Appendix B Page 191
Appendix B
Frequently Asked 
Questions
If you encounter a problem with your handheld, do not call Technical 
Support until you have reviewed the following list of frequently asked 
questions, and you have also reviewed the following:
nThe README file located in the folder where you installed the 
Palm™ Desktop software on your computer 
nThe Helpnote folder located in the folder where you installed the 
Palm Desktop software on your Windows computer (or on your 
Palm Desktop software CD-ROM) 
nThe Palm Desktop online Help
nThe Palm Desktop software for the Macintosh User’s Guide
 located in 
the Documentation folder in the Palm Desktop software folder
nThe “Palm Support Assistant” knowledgebase, accessible at 
http://www.palm.com under the Support section
nThe most recent Palm™ m100 series handheld HelpNotes on your 
regional web site
If you are still having problems, contact Technical Support. For 
US and International telephone numbers, go to 
http://www.palm.com.
Note:
Thousands of third-party add-on applications have been 
written for the Palm OS
® handhelds. Unfortunately, we are not 
able to support such a large number of third-party 
applications. If you are having a problem with a third-party 
application, please contact the developer or publisher of that 
software. 
						

							Page 192  Frequently Asked Questions
Software installation problems
ProblemSolution
The Palm Desktop 
Installer Menu did not 
appear when I inserted 
the CD-ROM into my 
Windows computer.1. Click the Start button.
2. Choose Run from the Start menu.
3. Click Browse.
4. Locate your CD-ROM drive and 
select the Setup.exe file. 
5. Click Open.
6. Click OK.
I cannot install Palm 
Desktop software on my 
Windows computer.Try the following:
1. Disable any virus scanning 
software on your computer.
2. Press 
CTRL-ALT-DELETE and end all 
tasks except Systray and Explorer.
Note:
If a dialog with buttons 
appears instead of a list of 
tasks, click the Task List 
button and then end all 
tasks except Systray and 
Explorer.
3. Make sure your computer has at 
least 30 MB of disk space available.
4. Delete all temporary files.
5. Run ScanDisk on your computer.
6. Reinstall Palm Desktop software.
I cannot install Palm 
Desktop software on a 
Macintosh.Try the following:
1. Disable any virus scanning 
software on your Macintosh.
2. Quit any open applications.
3. Make sure your computer has at 
least 25 MB of disk space available.
4. Reinstall Palm Desktop software.