OKI C130n User Manual
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141 - C130n User’s Guide Media is misfeeding. The media is not correctly positioned in the tray.Remove the misfed media and reposition the media properly in the tray. The number of sheets in the tray exceeds the maximum allowed.Remove the excess media and reload the correct number of sheets in the tray. The media guides are not correctly adjusted to the media size.Adjust the media guides in the Tray 1 to match the size of the media. Warped or wrinkled media is loaded in the tray.Remove the media, smooth it out, and reload it. If it still misfeeds, do not use that media. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Custom-sized media, labels, postcards, thick stock, or letterheads are loaded in Tray 2.Special media must be loaded in Tray 1 only. The recommended label sheet is facing the wrong way in Tray 1.Load the label sheets according to the manufacturer’s instructions. Unsupported media (wrong size, thickness, type, etc.) is being used.Use good quality recommended media. See “Print Media” on page 53. The media feed roller is dirty.Clean the media feed roller. For more details, refer to “Cleaning the Media Feed Roller” on page 99. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
142 - C130n User’s Guide Solving Other Problems SymptomCauseSolution Printer power is not on.The power cord is not correctly plugged into the outlet.Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer. Something is wrong with the outlet connected to the printer.Plug another electrical appliance into the outlet and see whether it operates properly. The power switch is not correctly turned on (I position).Turn the power switch off (O position), then turn it back to the on (I position). The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications.Use a power source with the specifications listed in “Printer Specifications” on page 169. The control panel displays “X TONER LOW “ much sooner than expected. One of the toner cartridges may be defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. You printed with heavy toner coverage.See specifications in “Printer Specifications” on page 169. You can’t print the configuration page.The tray is empty.Check that at least Tray 1 is loaded with media, in place, and secure. There is a media misfeed. Clear the media misfeed. Downloaded From ManualsPrinter.com Manuals
143 - C130n User’s Guide Printing takes too much time.The printer is set to a slow printing mode (for example, thick stock).It takes more time to print with special media. When using regular paper, make sure that the media type is set properly in the driver. The printer is set to power saving mode.It takes time for printing to start in power saving mode. The job is very complex.Wait. No action needed. A toner cartridge for a different region is installed ( X INCORRECT is displayed in the message window). Install a genuine Oki toner cartridge approved for your specific printer. Blank pages are printed.One or more of the toner cartridges are defective or empty.Check the toner cartridges. The image will not print correctly or not at all, if a cartridge is empty. The wrong media is being used.Check that the media type set in the driver matches the media loaded in the printer. Printer returned to IDLE before the configuration menu was changed. The printer was in the configuration menu structure without a selection being made within two minutes.When in the configuration menu structure, select your choice within 2 minutes. Not all pages print.The Cancel key was pressed.Make sure no one pressed the Cancel key while your job was printing. The tray is empty.Check that the tray is loaded with media, in place, and secure. A document is printed with an overlay file which has been created by a non-suitable driver.Print the overlay file using a suitable driver. Printer resets or turns off frequently.The power cord is not correctly plugged into the outlet.Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer. A system error occurred.Contact Technical Support with the error information. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
144 - C130n User’s Guide You are experiencing duplex problems.Media or settings are not correct.For autoduplexing, make sure that you have a duplex option installed. Make sure that you are using correct media. Only Letter/A4 plain paper can be autoduplexed. Do not duplex labels, postcards, thick stock, letterheads, or plain paper with a size other than Letter/ A4. Make sure that you have not mixed media types in Tray 1. Make sure the duplex option is installed and declared in the Windows printer driver (Properties/Configure tab). In the printer driver (Layout tab), choose “Double-sided”. You hear unusual noises.The printer is not level.Place the printer on a flat, hard, level surface. The tray is not installed correctly.Remove the tray that you are printing from and reinsert it completely into the printer. There is a foreign object stuck inside the printer.Turn off the printer and remove the object. If you cannot remove it, contact Technical Support. Media is wrinkled.The media is moist from humidity or having water spilled on it. Remove the moist media and replace it with new, dry media. The media feed roller or fuser unit is defective.Check them for damage. If necessary, contact Technical Support with the error information. Unsupported media (wrong size, thickness, type, etc.) is being used.Use good quality recommended media. See “Print Media” on page 53. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
145 - C130n User’s Guide The date and time is not correctly maintained on the printer.The backup battery has reached the end of its service life.Contact Technical Support. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
146 - C130n User’s Guide Solving Problems with Printing Quality SymptomCauseSolution Nothing is printed, or there are blank spots on the printed page.One or more of the toner cartridges may be defective.Remove the toner cartridges and check if any is damaged. The imaging cartridge may be defective.Remove the imaging cartridge and check for damage. If it is damaged, replace it. The media is moist from humidity.Adjust the humidity for media storage. Remove the moist media and replace it with new, dry media. The media set in the printer driver mismatches the media loaded in the printer.Load the correct media in the printer. The power source does not match the printer specifications.Use a power source with the proper specifications. Several sheets are being fed at the same time.Remove the media from the tray and check for static electricity. Fan plain paper or other media, and replace it in the tray. Media is not set properly in the tray(s).Remove the media, tap it to straighten it out, return it into the tray, and realign the media guides. Entire sheet is printed in black or color.One or more of the toner cartridges may be defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The imaging cartridge may be defective.Remove the imaging cartridge and check for damage. If it is damaged, replace it. Downloaded From ManualsPrinter.com Manuals
147 - C130n User’s Guide Image is too light; there is low image density.The print head window is dirty.Clean the print head window. The media is moist from humidity.Remove the moist media and replace with new, dry media. There is not much toner left in the cartridge.Replace the toner cartridge. One or more of the toner cartridges may be defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. Media type is set incorrectly.When printing labels, postcards, thick stock, or letterheads, specify the appropriate media type in the printer driver. Image is too dark.One or more of the toner cartridges may be defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The imaging cartridge may be defective.Remove the imaging cartridge and check for damage. If it is damaged, replace it. Image is blurred; background is lightly stained; there is insufficient gloss of the printed image.One or more of the toner cartridges may be defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The imaging cartridge may be defective.Remove the imaging cartridge and check for damage. If it is damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
148 - C130n User’s Guide The print or color density is uneven.One or more of the toner cartridges may be defective or low.Remove the toner cartridges and check for damage. If it is damaged, replace it. The imaging cartridge is defective.Remove the imaging cartridge and check for damage. If it is damaged, replace it. The printer is not level.Place the printer on a flat, hard, level surface. Irregular print or mottled image appears.The media is moist from humidity.Adjust the humidity in the media storage area. Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thickness, type, etc.) is being used.Use good quality recommended media. See “Print Media” on page 53. One or more of the toner cartridges may be defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The imaging cartridge is defective.Remove the imaging cartridge and check for damage. If it is damaged, replace it. There is insufficient fusing or the image comes off when rubbed.The media is moist from humidity.Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thickness, type, etc.) is being used.Use good quality recommended media. See “Print Media” on page 53. Media type is set incorrectly.When printing labels, postcards, thick stock, or letterheads, specify the appropriate media type in the printer driver. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
149 - C130n User’s Guide There are toner smudges or residual images.One or more of the toner cartridges are defective or installed incorrectly.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. There are toner smudges on the back side of the page (whether or not it has been duplexed).The media path is dirty with toner.Print several blank sheets and the excess toner should disappear. One or more of the toner cartridges are defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The imaging cartridge is defective.Remove the imaging cartridge and check for damage. If it is damaged, replace it. Abnormal areas (white, black, or color) appear in a regular pattern.The print head window is dirty.Clean the print head window. A toner cartridge may be defective.Remove the toner cartridge with the color causing the abnormal image. Replace it with a new toner cartridge. The imaging cartridge is defective.Remove the imaging cartridge and check for damage. If it is damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
150 - C130n User’s Guide Image defects.The print head window is dirty.Clean the print head window. A toner cartridge may be leaking.Remove the toner cartridges and check for damage. If it is damaged, replace it. A toner cartridge may be defective.Remove the toner cartridge with the color causing the abnormal image. Replace it with a new toner cartridge. The imaging cartridge may be defective.Remove the imaging cartridge and check for damage. If it is damaged, replace it. Lateral lines or bands appear on image.The printer is not level.Place the printer on a flat, hard, level surface. The media path is dirty with toner.Print several sheets and the excess toner should disappear. One or more of the toner cartridges may be defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The imaging cartridge is defective.Remove the imaging cartridge and check for damage. If it is damaged, replace it. Colors look drastically wrong.One or more of the toner cartridges may be defective.Remove the toner cartridges and verify that the toner is distributed evenly on each cartridge roller, and reinstall the toner cartridges. One or more of the toner cartridges may be low or empty.Check the control panel for an X TONER LOW or X TONER OUT message. If necessary, replace the specified toner cartridge. Colors are not registering properly; colors are mixed or have page- to-page variation. The imaging cartridge is not correctly seated.Remove the imaging cartridge and reinstall it. One or more of the toner cartridges may be defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals