Nitsuko Onyx Vsi Multibutton Telephone Feature Handbook
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Message Center A Message Center is a mailbox shared by you and your co-workers. If your phone has a Message Center key, you can leave messages for your co-workers or listen to messages they have left. For example, you could be part of a Customer Service group with a Message Center for each of your company’s products. When all members of your group are busy, your dispatcher can send callers to the appropriate Message Center. Later on, you can easily retrieve all messages for a particular product. Ask your communications manager if your phone has a Message Center key. Conversation Record While on a call, you can press your Record key to record the conversation in your mailbox. Voice Mail stores the conversation like any other voice message. You can then save, edit or delete the recorded conversation. Ask your communications manager if you have a record key. 7RFDOO\RXUPDLOER[ 1.) 2.Press F. 3.When Integrated Voice Messaging answers, dial your security code. -Your communications manager can tell you your security code. Refer to your Voice Mail User Guide for the specifics. You can have a One-Touch Speed Dial key for simplified security code entry. See page 63. 7RFDOOD0HVVDJH&HQWHU (If the Message Center key flashes fast, it has messages waiting.) -You cannot press the flashing Message Center key to see the number of messages waiting. 1.) 88921MFH02 ONYX VSi Multibutton Feature Handbook Voice Mail 74
2.Press the Message Center key. -You log onto the Message Center mailbox. You have all the options available to any other mailbox subscriber. 7RIRUZDUGFDOOVWR\RXU PDLOER[ 1.) 2.Press [. 3.Press #. 4.Press F. 5.Dial Call Forwarding option. -Dial 1 to forward calls not answered. -Dial 2 to forward calls not answered or when busy. -Dial 3 to forward all calls. -Dial 4 to have Voice Mail screen your calls (i.e., emulate a personal answering machine). 6.( -MW flashes slowly. 7RFDQFHO&DOO)RUZDUGLQJ 1.) 2.Press [. 3.Press #. 4.( -MW goes out. 7R 7UDQVI HUDFDOOWR VRPHRQHHOVHªVPDLOER[ 1.Press [. 2.Press F. 88921MFH02 ONYX VSi Multibutton Feature Handbook Voice Mail 75
3.Dial extension number. -If you dial the Voice Messaging System master number, your outside caller can select the mailbox they want. 4.( 7RUHFRUG\RXU FRQYHUVDWLRQ (Your telephone must have a record key.) 1.Press Record key. -After a few seconds, you hear two beeps and an announcement when Voice Mail starts recording your call. The record key flashes fast while recording. Voice Prompting Messages The system plays Voice Prompting Messages to inform a user of the status of their call. See your communications manager for a complete explanation of these messages. Voice Prompt Description All lines are busy. For automatic Callback, please press the Callback key.Plays when trying to place a call when all lines in the group are busy. Audio file is full.Plays when trying to record a Personal Greeting when all memory has been used. Please do not disturb.Plays when calling an extension in DND. Please hold on, all lines are busy. Your call will be answered when a line becomes free.Plays when calling a busy UCD or ACD hunt group. 88921MFH02 ONYX VSi Multibutton Feature Handbook Voice Prompting Messages 76
Voice Prompt Description Please hold on, your call is being rerouted.Plays when calling an extension that is Call Forwarded off-premise. Please start recording.Plays to prompt the user to record a Personal Greeting. Recording finished.Plays to alert the user that the time allotted for recording a Personal Greeting is up. Also plays when the user has paused too long while recording a Personal Greeting. The lowest cost line is busy. Please wait for the next one.Plays when placing an ARS call when all lines in a line group are busy. The number you have dialed is not in service.Plays when calling a valid, but inoperative extension. The time is ....Plays the time after dialing T (digit 8) on an idle telephone. This is station ....Plays the extension number after dialing N (digit 6) on an idle telephone. You have a message.Plays to alert the user that someone has left a Message Waiting (controlled by system programming). Your call cannot go through. Please call the operator.Plays when trying to place a restricted call. Your calls have been forwarded.Plays to alert the user that the extension’s calls have been forwarded (controlled by system programming). Vacant number.Plays when calling an invalid (not installed) extension. 88921MFH02 ONYX VSi Multibutton Feature Handbook Voice Prompting Messages 77
Volume Controls Your telephone has three volume adjustments: Background Music, handset and Handsfree. The Background Music adjustment also adjusts incoming ringing and paged announcements. If you are an attendant, you don’t have Handsfree or the Handsfree volume adjustment. 7RDGMXVWWKHYROXPHRI % DFNJUR XQG0XVLF LQFRPLQJULQJLQJDQGSDJHG DQQRXQFHPHQWV 1.Press > or < while feature is active or telephone is idle. 7RDGMXVWWKHKDQGVHW YROXPH 1.Press > or < while on a handset call. -When you hang up, the volume level for outside calls may revert to a mid-range value. The volume level for Intercom calls, however, stays at the set value until you change it. 7RDGMXVWWKH+DQGVIUHH VSHDNHU YROXPH 1.Press > or < while on a Handsfree call. -When you hang up, the volume level for outside calls may revert to mid-range. The volume level for Intercom calls, however, stays at a set value until you change it. -The volume level setting for the previous Handsfree Intercom call determines the volume of your incoming voice announcements. 88921MFH02 ONYX VSi Multibutton Feature Handbook Volume Controls 78
Walking Class of Service If you try to place a call from a co-worker’s phone and the system prevents it, you can use Walking Class of Service. Walking Class of Service allows you to temporarily override dialing restrictions when you use someone else’s extension. Walking Class of Service lets you make the call as you would at your own extension. 7RSODFHDFDOOIURPD UHVWULFWHGH[WHQVLRQ 1.) 2.Press [. 3.Press # twice. 4.Dial Walking Class of Service code. -See your communications manager for your code. 5.Dial line access code (e.g., 801), or press l. -You may also be able to dial a line group access code (9, 90-98). 6.Dial telephone number. 88921MFH02 ONYX VSi Multibutton Feature Handbook Walking Class of Service 79
Charts and Illustrations This section contains handy charts and illustrations for your reference. You’ll find: lThe dialing plan (the numbers you dial) — see below lFlash rates for telephones — see page 81 lMultibutton telephone key layout — see page 82 lDSS Console key layout (page 83) lFeature Quick Reference Guide — see page 84 lUser-Programming chart — see page 85
LVSOD\0XOWLEXWWRQ7HOHSKRQH/(V Your phone is idle (not on a call)All LEDs out (dark) Outside Calls An outside line is busyThe line key is On Red An outside call is ringing your phoneThe line key flashes Slowly RED if it’s shared, Off then flashing QuicklyGreen if it’s just for you And then you answer itThe line key is On Green Or answer it with Privacy releasedThe line key flashes Quickly Green You place the outside call on HoldThe line key flashes On Green twice Or a co-worker places the call on HoldThe line key flashes Moderately Red Or you place the outside call on Exclusive HoldThe line key is On Green then flashes three times If a call on Hold recalls to youThe line key is Off then flashing Quickly Green twice Intercom Calls An Intercom call rings your phoneCALL flashes Moderately twice You answer the Intercom callCALL is On You place Intercom call on HoldCALL flashes Quickly Red And then it recalls to youCALL flashes Moderately twice Miscellaneous Features You activate Microphone MuteMIC is On You activate Do Not DisturbDND flashes Quickly You have a Message WaitingMW flashes Quickly You activate Call Forwarding, Personal Greeting or Selectable Display MessagingMW flashes Slowly 88921MFH02 ONYX VSi Multibutton Feature Handbook Charts and Illustrations 81
Your Multibutton Phone 88921MFH02 ONYX VSi Multibutton Feature Handbook CLEAR CHECK 88921 - 2 Alphanumeric Display One Touch Speed Dial Keys Dual Line Appearance Keys Programmable Function Keys MicrophoneSpeakerphone Microphone Mute Do Not DisturbLast Number Redial Speed Dialing Handsfree, Handset, Page and BGM Volume Control Message Waiting Lamp 1 92 103 114 6 1 125 7 2 136 8 3 147 9 4 158 105 16 2 5 8 0 1 4 73 6 9 # CALL 2 CALL 1 DND HOLD LND DIAL MIC FLASH SPK VOLUME CONFMW Charts and Illustrations 82
Your DSS Console 88921MFH02 ONYX VSi Multibutton Feature Handbook 88921 - 10 303 313 323 333 343 353 363 PAGE 301 311 321 331 341 351 361 371304 314 324 334 344 354 364 PAG 1 302 312 322 332 342 352 362 372305 315 325 335 345 355 365 PAG 2306 316 326 336 346 356 366 PAG 3307 317 327 337 347 357 367 60308 318 328 338 348 358 368 61309 319 329 339 349 359 369 62310 320 330 340 350 360 370 RLS Charts and Illustrations 83