Nitsuko Onyx Vsi Multibutton Telephone Feature Handbook

							3.If you place an Intercom call while you are
on an outside call, you automatically place
the outside call on System Hold. (If you
have a DSS Console, press 
[ or 
H be-
fore pressing a DSS key.)
7RSODFH\RXUFDOORQ+ROG(Do Not Hang Up.) 
1.Press 
H. 
-Press HOLD again to place an outside
call on Exclusive Hold. 
-The line key flashes for an outside call. 
2. 
(
7RUHWULHYHDQRXWVLGHFDOO
IURP+ROGFor a line that appears on your phone: 
1.
)
2. Press the flashing line key. 
OR 
For a line you placed on Hold that does not
appear on your phone: 
1. 
)
2.Press 
H. 
OR 
For a line somebody else placed on System
Hold that does not appear on your phone: 
1.)
2.Press 
[. 
3.Press 
*. 
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Hold
14 
						

							4.Dial line access code (e.g., 801) or exten-
sion number.
7RUHWULHYHDQ,QWHUFRPFDOO
IURP+ROG1.At your extension: Lift handset. 
-If you have Prime Line Selection, press
the flashing CALL key before going to the
next step. 
2.Press 
H. 
-If you put a Handsfree Intercom call on
Hold the SPK key must remain lit or the
call will be cut off.
Transfer
)This feature is always available.
You can Transfer an outside call to another extension. If the other party
does not answer the transferred call, you can retrieve it.
7R7UDQVIHU\RXUFDOO(Do Not Hang Up.) 
1.Press 
[ and dial the extension number. 
-You can press a DSS key instead of
dialing the extension number. If you are
an attendant, you can also press a DSS
Console key. 
(If you have a DSS Console, press CALL
 or HOLD before pressing a DSS key.)
OR 
1.Press Hotline key. 
-To Transfer the call using a Station Call
Coverage key, refer to the Station Call
Coverage feature. 
2.Announce the call. 
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Transfer
15 
						

							-If you hear ringing, wait for party to
answer before announcing call. To
Transfer the call unannounced, skip this
step. 
-If you hear busy tone, you can dial C to
wait in line. Refer to the Camp-On
feature on page 29. Also, your display
shows, HOLD/WAIT. This indicates
the number of calls on Hold or already
camped-on to the busy extension.
3.(
7RUHWULHYHWKHWUDQVIHUUHG
FDOO1.
) 
2. Press the flashing line key for the call. 
OR 
2. Retrieve call from Hold.
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Transfer
16 
						

							Features
Account Codes
For billing or other purposes, you can enter an Account Code (a number up
to 10 digits long) to categorize your outside call. This Account Code is
included in a report that the system generates. You can enter an Account
Code manually as described below, or you can program a One-Touch Speed
Dial key for Account Code entry (see page 63). This eliminates the need to
place your call on Hold while you enter the number.
If your system has Mandatory Account Codes, you 
must enter an
Account Code for each long distance call you place. If your Account
Codes are also Verifiable, you 
must enter a code from a list programmed
into your phone system. Ask your communications manager which type
of Account Codes you have.
7RHQWHUDQ$FFRXQW&RGH
ZKHQSODFLQJDQRXWVLGHFDOO(You can program this on a One-Touch Speed
Dial key. See page 63.) 
1.Place call. 
2.Press 
# immediately after dialing the
number. 
3.Enter Account Code. 
4.Press 
#.
7RHQWHUDQ$FFRXQW&RGH
IRUWKHFDOO\RXDUHRQ(You can program this on a One-Touch Speed
Dial key. See page 63.)
(Do not hang up.) 
1.Press 
[. 
2.Press 
#. 
3.Enter Account Code. 
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Account Codes
17 
						

							4.Press 
#. 
5.Press 
H. 
-You are reconnected to your call.
Alarm
)This feature is for attendants only.
Your telephone display may show an alarm message. Alarm messages
occur when a telephone is unplugged or fails, when a line fails or when a
printed circuit card in the system equipment fails. Telephone and line
failures display as Minor Alarms. Printed circuit card failures display as
Major Alarms. Your display also shows you which extension or card
failed. Report alarms to your communications manager.
When an alarm displays, your phone does not ring normally for incoming
calls. Calls do not ring while the alarm displays.
7RVHHWKHFDXVHRIDQ$ODUP(Do not lift the handset.) 
1.Press 
F. 
-Display shows cause of Alarm. For
example: STA 305 FAILED or LINE
02 FAILED. 
2.Press 
F to see if there is more than one
failure. 
-When you see the first failure message
again, you have gone through the entire
list. 
3.) and 
( to clear the alarm dis-
play. 
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Alarm
18 
						

							Alternate Attendant
)This feature is for attendants only.
Alternate Attendant allows you to reroute your incoming calls to another
extension (your Alternate Attendant). You may want to reroute calls when
you are busy or you must leave your phone. Outside calls ring at both
your extension and the Alternate Attendant. The 
nand 
w flash
slowly while the Alternate Attendant is assigned.
When you assign the Alternate Attendant, you cancel your Selectable
Display Message (if any). The Alternate Attendant must be a keyset. You
cannot assign another attendant as your Alternate Attendant.
7RDVVLJQWKH$OWHUQDWH
$WWHQGDQW(You can program this on a One-Touch Speed
Dial key. See page 63.) 
1.). 
2.Press 
[. 
3.Press 
#. 
4.Dial Alternate Attendant’s extension num-
ber. 
5.Dial 
3. 
-Your display shows, ALT OPR
ASSIGNED. 
6.(.
7RFDQFHOWKH$OWHUQDWH
$WWHQGDQWDVVLJQPHQW1.Press 
N. 
-Your display shows, CANCEL ALT
OPR. T
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Alternate Attendant
19 
						

							Automatic Call Distribution
ACD Member (Agent) 
Your extension may be in an Automatic Call Distribution group. The
members of your ACD group share responsibility for answering the
group’s calls. ACD evenly distributes the calls among the group
members. Normally, the member (agent) that has been idle the longest
gets the next call.
From time to time, you may need to temporarily remove yourself from
the group (for example, when you go to lunch). When you become Off
Duty, ACD no longer sends calls to your extension. When you become
On Duty, you’ll again start to receive ACD calls.
7REHFRPH2QRU2IIXW\
1.) 
2.Press 
[. 
3.Dial 
6 to go Off Duty; dial 
4 to go
On Duty.
4.Dial 
#.
ACD Supervisor 
You may be an ACD supervisor. If you are, you should have a display
keyset. You should also have a DSS Console with a Hotline key for each
group member and your ACD group master number. As a supervisor,
you can:
lMonitor the status of your group on your DSS Console. You can be
the supervisor of more than one ACD group. 
lBe notified when all agents are busy, and how long calls have been
waiting for an available agent. Your telephone display shows this in-
formation. 
lMake agents On or Off Duty. 
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Automatic Call Distribution
20 
						

							l(Optional) Record the announcements that your group’s callers hear.
Your communications manager can tell you if you need to record any
announcements. To record announcements, your system must have a
VMU Module.
7RPRQLWRUWKHVWDWXVRI
\RXU$&JURXSWatch your DSS Console.
-If Agent’s key is  Agent is
 OFF . . . . . . . . . . .  Idle
 ON . . . . . . . . . . . .  Busy 
Flashing Slow . . . .  Off Duty
Flashing Fast . . . .  In DND 
AND
1.On your DSS Console, press the Hotline
key for your ACD group master number. 
2.Watch your telephone display. 
-Your display shows information for the
group selected in the previous step. For
example, if your display shows, 02
L-04 00:47, you have two calls waiting
(02). The call on line 4 (L-04) has been
waiting longest: 47 seconds (00:47).
7RPDNHDJHQWVRQDQGRII
GXW\VXSHUYLVRUVRQO\1.)
2.Press 
[, then 
#.
3.Press DSS key for agent you’ll change.
4.Dial 
7 to remove agent; 
4 to install.
7RUHFRUGDQQRXQFHPHQWV
IRU\RXU$&FDOOHUV1.).
2.Press 
[, then 
#. 
3.Dial MV (Master Voice Message). 
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Automatic Call Distribution
21 
						

							4.Enter the number of the message you want
to record (00, 02-07). 
-Your communications manager can tell
you which message to record. Message
00 is the standard ACD All Agents Busy
message. 
-The system prompts, Please start
recording. 
5.After you hear the beep, speak clearly and
directly into the handset. 
-The announcement can be up to 16
seconds. 
6.( when through recording.
7ROLVWHQWRDSUHYLRXVO\
UHFRUGHGDQQRXQFHPHQW1.)
2.Press 
[. 
3.Press 
#. 
4.Dial MVL (Message Voice Listen). 
5.Dial the message number (00,02-07).
7RHUDVHDOO\RXUUHFRUGHG
DQQRXQFHPHQWVLQFOXGLQJ
23$DQQRXQFHPHQWV1.).
2.Press 
[.
3.Press 
#. 
4.Dial MV and press 
#. 
-Your display shows, DELETE ALL
MSG? 
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Automatic Call Distribution
22 
						

							5.To erase messages, dial Y. 
- Your display shows, COMPLETED. 
OR 
To quit without erasing, dial N. 
- Your display shows, ABORTED. 
6.(
Background Music
You can receive Background Music over your telephone’s speaker. The
music stops whenever a call comes in or you lift the handset. You can
turn the music on or off only when your telephone is not in use. To have
Background Music, your system must have an optional music source
connected.
The volume setting for Background Music also sets incoming ringing
and paged announcement levels over the telephone’s speaker.
7RWXUQ%DFNJURXQG0XVLF
RQRURII(Do not lift handset.)
1. Press 
H.
7RDGMXVWWKHYROXPHRI
%DFNJURXQG0XVLF1.Press 
< or 
> while feature is active
or telephone is idle.
Call Forwarding
With Call Forwarding, you can reroute your incoming calls to another
extension or to an outside number. If you are an attendant, you cannot use
Call Forwarding. Use Alternate Attendant instead (see page 19).
7RIRUZDUGFDOOV(This may be programmed on a One-Touch
Speed Dial key. See page 63.) 
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Call Forwarding
23