Nitsuko Onyx Vsi Multibutton Telephone Feature Handbook
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Multibutton Telephone Feature Handbook ol-cov.qxd 8/9/96 1:45 PM Page 1
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TABLE OF CONTENTS Your system may restrict you from using some of the features listed in this handbook. Ask your communications manager which features you can use. Then check in the box next to the feature’s name. Also, if your system does not use the standard numbering plan, feature access codes may be different than described. Using Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The type of phone you have . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using a programmable key with two functions . . . . . . . . . . . . . . 1 If your phone has an alphanumeric display . . . . . . . . . . . . . . . . . 2 Your phone’s key lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Using Handsfree instead of the handset . . . . . . . . . . . . . . . . . . . . 3 Dialing codes to use features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 If you have a DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Customize with user-programmable features . . . . . . . . . . . . . . . . 4 Verify the functions of your programmable keys . . . . . . . . . . . . . 5 Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call Forward System Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 88921MFH01 ONYX VSI Multibutton Feature Handbook i
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Conference, Unsupervised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Dialing Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Direct Station Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Dual Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Group Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Intrusion (Barge-In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Page, Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Personal Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Prime Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Privacy Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Removing Lines and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 59 Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 88921MFH01 ONYX VSI Multibutton Feature Handbook ii
Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Station Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 88921MFH01 ONYX VSI Multibutton Feature Handbook iii
O N Y X M ul ti b ut ton Fe a tu re H a nd bo ok Using Your Telephone The type of phone you have . . . is either a 16-button display telephone or a 16-button non-display telephone. These phones have fifteen programmable keys. Your phone also has keys that give you one-button access to certain features. For example, to place or answer a Message Waiting, just press F. Or, press N to quickly put your phone in Do Not Disturb. For an illustration of all the keys on your phone and what they do, turn to page 82 at the back of this guide. Using a programmable key with two functions . . . Each of your programmable keys may have two functions. A single key can be a line key or a Direct Station Selection (DSS) key. When you just press the key, you get its first level function (e.g., line key). When you press a CALL key, the key automatically turns into a DSS key. 88921MFH02 ONYX VSi Multibutton Feature Handbook 9200 - 206 9200 - 202 Feature (Keys 1-16) DSS (Keys 1-15) + 1
The One-Touch Speed Dial keys also have two levels. Both levels are Speed Dial, but each key can have two Speed Dial bins assigned to it. Press just the Speed Dial key, you get the number stored in bins 50-59. Press D and a Speed Dial key, you get the number stored in bins 20-29. If your phone has an alphanumeric display . . . Your telephone’s Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may show you the number of the caller before you answer. Your phone’s key lights . . . The lights in your phone’s keys help you use the features. The way they flash tells you about your call. The key lights are either red or green, depending on the type of call. To find out more about your key lights, turn to page 81 in the charts section at the back of this guide. 88921MFH02 ONYX VSi Multibutton Feature Handbook CLEAR CHECK 1 92 103 114 6 1 125 7 2 136 8 3 147 9 4 158 105 16 88921 - 5 1 92 103 114 125 136 147 158 16 2 5 8 0 1 4 73 6 9 # CALL 2 CALL 1 DND HOLD LND DIAL MIC FLASH SPK VOLUME CONFMW M I CROPHONEMUTE I NTERCOMC ALLMESSAGE INCOMING CALL WA ITING 2
Using Handsfree instead of the handset . . . Your telephone may have a Speakerphone for Handsfree operation. This means you can place and answer calls just by pressing SPK. If your phone has Automatic Handsfree, you can press a line key for a Handsfree call without first pressing SPK. Turn to page 9 for more on using the Handsfree options. Dialing codes to use features . . . You can call co-workers, place outside calls and use many features by dialing feature access codes. Often, the code you dial is the first letter in the feature’s name. For example, dial C to leave a Callback on a busy co-worker’s phone. To find out the codes to dial for outside lines and co-workers, turn to the chart on page 80. 88921MFH02 ONYX VSi Multibutton Feature Handbook 88921 - 8 2 5 1 43 6 LND DIAL 3