Nitsuko Onyx Vsi Multibutton Telephone Feature Handbook
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7RWUDQVIHUWKHFDOO\RXDUH RQXVLQJD+RWOLQHNH\(Do Not Hang Up.) 1.Press the Hotline key. -If your partner doesn’t answer, you can press another Hotline key instead of going to step 2. 2.(or wait for an answer. 7RDQVZHUDFDOOIURP\RXU +RWOLQHSDUWQHU( [ flashes.) If you are not an attendant... 1.Listen for two beeps. 2.Speak toward the phone. If you are an attendant... 1.) 2.Press S (Intercom loop key). Intrusion (Barge-In) Intrusion allows you to break into another conversation. CAUTION: Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy. 7RLQWUXGHRQDEXV\ H[WHQVLRQ(Do Not Hang Up.) 1.Dial I (dial pad key 4). -Busy party hears two short beeps. -You cannot Intrude on a Conference call. -If you hear fast busy tone, you cannot Intrude. 88921MFH02 ONYX VSi Multibutton Feature Handbook Intrusion (Barge-In) 44
2.Wait about four seconds, your display will show Conference Call. -You and the other two parties are in Conference. Last Number Redial )This feature is always available. With Last Number Redial, you can easily call the last outside number you dialed. Each time you place an outside call, the system saves the number you dialed (up to 24 digits). You can redial the call whether it was answered, unanswered or busy. Redial uses the same line to dial out unless you select a different line. 7RSODFHDFDOOXVLQJ/DVW 1XPEHU5HGLDO1.) -To select a different line, press a line key 2.Press L. -If you hear busy tone, press an idle line key. Your call dials out automatically. Line Callback You can leave a Callback request for a busy outside line. The system rings you when the outside line is available. You do not need to keep checking the line, hoping to find it idle. You will note that the Callback ring cadence is longer than other ringing signals. To leave a Callback for an extension, see the Callback feature on page 26. If you are an attendant, you cannot use the Line Callback feature. 7RUHTXHVWD&DOOEDFNIRUDQ RXWVLGHOLQHRQDOLQHNH\1.Press illuminated l. -You hear busy tone. 88921MFH02 ONYX VSi Multibutton Feature Handbook Line Callback 45
2.Dial C. -Busy tone stops. 3.( -Use your phone for other calls while you wait for Callback to ring you back. 7RUHTXHVWD&DOOEDFNDIWHU GLDOLQJDFRGHIRUDQ RXWVLGHOLQH1.Dial C and ( -You can use your phone for other calls while you wait for Callback to ring you back. 7RDQVZHUZKHQ&DOOEDFN ULQJV\RXEDFN1.) -You hear dial tone on the line you requested. 2.Place call. 7RFDQFHOD&DOOEDFN UHTXHVWWRDVSHFLILFOLQH1.Try to access busy line again. -You hear busy tone. 2.Press * and hang up. 7RFDQFHODOO\RXU&DOOEDFNV VLPXOWDQHRXVO\(This also cancels your Intercom Callbacks.) 1.) 2.Press [, #, *. 3.( Meet-Me Conference Meet-Me Conference allows you to set up a Conference with up to two other inside parties. Each party joins the Conference by dialing a Meet-Me Conference access code. Also see Conference on page 30. 88921MFH02 ONYX VSi Multibutton Feature Handbook Meet-Me Conference 46
7RVHWXSD0HHW0H &RQIHUHQFH1.Page desired parties and announce Meet- Me Conference code (11 or 12). 2.Press [. 3.Dial Meet-Me Conference access code. 7RMRLQD0HHW0H &RQIHUHQFH1.) and press [. 2.Dial announced Meet-Me Conference ac- cess code (11 or 12). -The display shows Conference Call when the three parties join the Meet-Me Conference. Message Waiting You can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing w key and an optional voice reminder message. If you are an attendant, another extension user cannot leave a Message Waiting at your extension. Also see Voice Mail on page 73. 7ROHDYHD0HVVDJH:DLWLQJ DIWHUFDOOLQJDQH[WHQVLRQ(Do Not Hang Up.) 1.Press F. -You hear dial tone. You cannot leave a Message Waiting while using Voice Over. See Off-Hook Signaling on page 50. 2.( 88921MFH02 ONYX VSi Multibutton Feature Handbook Message Waiting 47
7RDQVZHUD0HVVDJH :DLWLQJOHIWDW\RXU H[WHQVLRQ(Your MW key flashes fast.) 1.) and press F. -The system calls the extension that left you the message. Your MW key continues to flash if you have additional Messages Waiting. 7RVHOHFWWKHPHVVDJH\RX ZDQWWRDQVZHUIURP\RXU GLVSOD\SKRQH(Do not lift handset.) 1.Press F. -Your display shows the extension which left you the message. Press FLASH again until you see the message you want to answer. 2.) 3.Press F. -The system calls the extension you selected. 7RFDQFHODOOWKHPHVVDJHV OHIWRQ\RXUSKRQH(This also cancels your Intercom and Line Callbacks.) -You cannot cancel a Message Waiting you left at an individual extension. 1.Press [, #, *. 2.Press S to hang up. Microphone Mute Microphone Mute allows you to turn off your phone’s Handsfree microphone at any time. When you activate Microphone Mute, you can still listen to your caller but your caller cannot hear your voice. If you are an attendant, you cannot use Microphone Mute. 88921MFH02 ONYX VSi Multibutton Feature Handbook Microphone Mute 48
7RDFWLYDWH0LFURSKRQH 0XWH1.Press M. -You can do this while on a call or when your phone is idle (to turn off Handsfree reply to a voice-announced call). 7RGHDFWLYDWH0LFURSKRQH 0XWH1.Press m. Monitor Monitor allows you to listen to somebody else’s phone conversation, without them hearing you or knowing you are on the line. When you monitor someone on an outside call, you hear both parties. However, when you monitor someone on an inside call, you only hear their caller. You cannot Monitor a Conference call. CAUTION: Unauthorized monitoring of calls using this feature may be interpreted as an invasion of privacy. 7RPRQLWRUDFDOO 1.), press [ #. 2.Dial the extension number. 3.Dial M. -You hear the conversation. Night Answer )This feature is for attendants only. If you’re an attendant, you can place the system in Night Answer. While in Night Answer, the system reroutes incoming calls to preselected extensions or through the paging system. The N key flashes only at your extension while the system is in Night Answer. 88921MFH02 ONYX VSi Multibutton Feature Handbook Night Answer 49
7RSODFHWKHV\VWHPLQ 1LJKW$QVZHUDWWHQGDQWV RQO\1.Press N. -The DND key flashes. Your display shows, NIGHT MODE ON. 7RWDNHWKHV\VWHPRXWRI 1LJKW$QVZHUDWWHQGDQWV RQO\1.Press n. -The DND key goes out. Your display shows, NIGHT MODE OFF. 8VHU3URJUDPPDEOH )HDWXUHYou can change the lines that ring your phone at night. Refer to Night Ring in User-Programmable Features (see page 85). 7RDQVZHUDFDOOGXULQJ 1LJKW$QVZHU(You can program this on a One-Touch Speed Dial key. See page 63.) 1.) 2.Press [. 3.Press *. 4.Dial 0. -You are connected to the caller. OR 1.) 2.Press flashing l. Off-Hook Signaling Off-Hook Signaling allows you to signal a busy extension when you want to talk to them. If the busy party is on a handset call, they hear your voice in their handset (called Voice Over). The party can select to talk to you or their initial caller. If the busy party is on a Handsfree call, they hear a beep. You cannot use Voice Over if you are an attendant. 88921MFH02 ONYX VSi Multibutton Feature Handbook Off-Hook Signaling 50
8VHU3URJUDPPDEOH )HDWXUHYou can allow or deny Voice Over for your extension. Refer to Voice Over in User-Programmable Features (page 85). Voice Over 7RUHVSRQGWRD9RLFH2YHU VLJQDO(You hear two beeps before your caller’s voice.) 1.Press and hold M. -To talk to the first party, release MIC. 7RVLJQDODQRIIKRRN H[WHQVLRQ1.) 2.Use DSS or Hotline. -If the called party is busy on a handset call and you press a DSS or Hotline key, Off-Hook Signaling is automatic. If the called party is busy on a Handsfree call and you press a DSS or Hotline key, Camp-On is automatic. See page 29 for more on Camp-On. OR 1.) 2.Press [. 3.Dial extension number. 4.When you hear ring-busy, dial 1. -If you hear several beep tones, go ahead and speak. If you hear ringing instead, wait for called party to answer. 88921MFH02 ONYX VSi Multibutton Feature Handbook Off-Hook Signaling 51
Operator Assistance Operator Assistance (OPA) automatically answers outside calls and provides dialing options to the outside callers. OPA lets an outside caller dial an extension or hunt group directly. You or a co-worker do not have to screen the call. When OPA answers a call, the caller hears a recording of their dialing options. For example, the announcement could say, Hello. You have reached XYZ Corporation. Dial 4 for Technical Service or 5 for Sales. You may be able to record the messages callers hear. Before recording, check with your communications manager to find out about the OPA messages. To use Operator Assistance, your system must have a VMU Module. 7RUHFRUGDQ23$PHVVDJH 1.) 2.Press [ and #. 3.Dial MV. 4.Dial the OPA message number (02-07) you want to record. -Your communications manager can tell you about each message. 5.Wait for instructions, then begin recording. 6.( 7ROLVWHQWRDSUHYLRXVO\ UHFRUGHG23$PHVVDJH1.) 2.Press [ and press #. 3.Dial MVL. 4.Dial the message number (02-07) you want to hear. 88921MFH02 ONYX VSi Multibutton Feature Handbook Operator Assistance 52
-Your communications manager can tell you about the messages. 5.( 7RHUDVHDOO23$PHVVDJHV LQFOXGLQJWKH$&RYHUIORZ PHVVDJH1.) 2.Press [ and press #. 3.Dial MV. 4.Press #. 5.Dial Y. -To exit the procedure without erasing the messages, dial N. 6.( 7RFDOOLQWRWKHV\VWHP XVLQJ2SHUDWRU$VVLVWDQFH1.Dial system telephone number. 2.After OPA answers, dial announced option: Dial single-digit option. OR Dial 3 plus the extension you wish to reach. Page, Zone You can make an announcement (Page) to other extensions and external speakers. Your system can have up to seven Internal Paging Zones and an All Call Paging Zone. When you Page an Internal Zone, only those telephones in the zone receive the announcement. When you make an All Call Page, all phones receive the announcement. 88921MFH02 ONYX VSi Multibutton Feature Handbook Page, Zone 53