Nitsuko Digital System Feature And Terminal Programming Manual

SILENT MONITOR
To use Silent Monitor to listen to the conversation received by another extension:
1. Lift handset.
Listen for: Dial tone
2. Dial #.
Listen for: Dial tone stops
3. Dial number of extension you want to monitor.
Listen for: Busy tone
4. Dial 6.
To cancel Silent Monitor:
1. Hang up.
SPEED DIAL
To store a Speed Dial Number:
1. Lift handset.
Listen for: Dial tone
2. Dial #.
Listen for: Dial tone stops
3. Dial the Speed Dial bin number.
Personal Speed Dial bins are 50-59 and 20-29.  System Speed...

SPLIT
To Split between your active call and a call on Hold:
1. Hookflash to put current call on Hold.
Listen for: Dial tone
2. Dial * 2 to answer waiting call.
Listen for: Conversation with new caller
3. Hookflash.
Listen for: Dial tone
4. Press *.
Listen for: Dial tone stops
5. Dial 7.
You answer the call on Hold.  Your previous call now goes on Hold instead.
Repeat steps 3 - 5 to continue alternating between the calls.
TANDEM CALLS
To set up a Tandem Call:
1. Place or answer first call.
Listen for:...

To answer a transferred call ringing your phone:
Listen for: Trunk ring
1. Lift handset.
Listen for: Conversation with caller
WALKING CLASS OF SERVICE
To use Walking Class of Service to place an outside call:
1. Lift handset.
Listen for: Dial Tone
2. Press # twice.
Listen for: Dial tone stops
3. Dial Walking Class of Service code.
Listen for: Second dial tone
4. Dial code for outside call.
You may be able to dial:
A trunk extension number (See Direct Trunk Access)
A trunk access code (e.g., 801)
Trunk...

OPERATOR ASSISTANCE (OPA)
Description
Available in Software Levels:
BaseAUX 
N/A
> 02.10
Operator Assistance (OPA) automatically answers calls on designated trunks and provides dialing options to call-
ers.  With OPA, callers can dial extensions and hunt groups directly, without human intervention.  OPA saves
system users call processing time and provides immediate call answering to outside callers.  Operator Assistance
provides:
•Caller Dialing Options
-  Direct dialing to any extension, ring group or...

Conditions 
(A.) Operator Assistance is compatible with calling devices that meet the DTMF signaling requirements of
EIA specification RS-464.
(B.) Operator Assistance requires loop start trunks with disconnect supervision.
Default Configuration
Operator Assistance not installed.
Programming
Required Programming
Note:
After programming OPA for the first time, you must clear (erase) the OPA messages.  Refer to, To erase all
OPA messages in Feature Operation.
To have OPA answer the trunk...
➣E- Trunks, E9-...

➣E- Extensions, ED- Trunk Control, Access Control
For operator overflow, assign access for the lines the attendant should be able to answer.  Also, designate
access for timed-out calls. [Y=enable, N=disable]
➣E- Trunks, E3- Trunk Class of Service
Assign COS 09 to trunks that should provide the 900 Service Alert to incoming callers.
[00-27, 30 for operators]
➣KS- Programming Keys for Keysets
For operator overflow, program the types of keys that will ring the attendant. (see page 439)
➣QT- System Timers,...

To record an OPA message (if you are an attendant or ACD Supervisor):
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
3. Press PGM#.
Listen for: Dial tone stops
4. Dial 68.
5. Dial OPA message number (01-07).
Message 02 is the error message.  A caller dialing an incorrect code hears message 02.  Make sure
you program this message.
Message 00 is the ACD/UCD overflow message.  Refer to Automatic Call Distribution.
Message 01 is the All lines are busy... message.  Even though you can record message 01,...

PA G I N G
Description
With Paging, extension users may broadcast announcements to other keyset/ESL extensions and external Paging
amplifiers. Page allows a user to locate another employee or make an announcement without calling each exten-
sion individually.  
There are two types of Paging:
•Internal Page
•External Page
Internal Page
Internal Page allows extension users to broadcast announcements into seven internal Page Zones and All Call
(all zone) Page. When a user makes a Page announcement, the...

➣E- Extensions, EF- Paging Through Telephone Speaker
For each extension, allow/block Paging announcements through the telephone speaker.
[Y=allow, N=deny]
For External Paging
➣E- Trunks, E2- Trunk Circuit Type
Program the ports used for External Paging as uninstalled (circuit type X).
➣QM- Music/Relay Control, Enable External Zone 1
With Aux Module 
> Y2.0/Base Y5.0, enter Y to have All Call and zone 1 broadcast over the main CEU
PA terminals.  In versions earlier than AUX Module Y2.0/Base Y5.0, enter Y...

Tenant Service
The system sends All Call Paging to all page zones, regardless of tenant assignment.
Feature Operation
To make an All Call Page or a Zone Page:
1. Lift handset.
If you have a Page key, you can press the key and skip steps 2 and 3 below.
2. Press ICM (skip at ESL set).
Listen for: Dial tone
3. Dial Page Zone access code, as follows:
Page Zone Access Code
All Call 1*
12*
23*
34*
45*
56*
67*
78*
Listen for: Two beeps
4. Make announcement.
If the zone is busy. try later.  All Call Page...