Nitsuko Digital System Feature And Terminal Programming Manual

HEADSET COMPATIBILITY
Description
A keyset or ESL user can utilize a customer-provided headset in place of the handset.  Like using Handsfree, us-
ing the headset frees up the user’s hands for other work.  However, headset operation also provides privacy not
available from Handsfree.
While in the headset mode, the keyset user can hear the following system signals muted in the headset:
•Ringing
•Paging
•Background Music (BGM)
The recommended headset is the Plantronic Supra Star Mate (Model MH0530-1)....

Release Key
If a non-attendant keyset is in the headset mode, the HF key functions as the Release key.  Attendants
must use the RLS key to hang up calls.
Ringing Line Preference
An attendant with a headset should not also have Ringing Line Preference.
Volume Controls
The user can also adjust the volume of the signals in a customer-provided headset.
Feature Operation
To install the headset:
1. Make sure your phone is idle and programmed for headset operation.
2. Unplug the handset.
Leave the handset in...

HOLD
Description
Hold lets an extension user put a call in a temporary waiting state.  The caller on Hold hears silence or Music on
Hold, not conversation in the extension user’s work area.  While the call waits on Hold, the extension user may
process other calls or use a system feature.
There are three types of Hold:
•Hold (also called System Hold)
•Exclusive Hold
•Automatic Hold
Regular Hold
With regular Hold, an outside call a user places on Hold flashes the line key (if programmed) at all other...

[9=switched loop, 9 and a line group # (0-8)=fixed loop]
Related Features
Attendant Positions
The attendant has Automatic Hold for all calls.
Direct Station Selection, DSS Console
For attendants, pressing a DSS Console key always activates Automatic Hold.  For non-attendant
keysets, pressing a DSS key never activates Automatic Hold.  The keyset user must press HOLD, ICM or
CONF first.
Intercom
An extension user should not hang up after placing a Handsfree or Voice-Announced Intercom call on
Hold.  If the...

To retrieve an Intercom call from Hold:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL step, skip this step.
3. Press HOLD.
Listen for: Conversation with party previously on Hold
Features: Group Call Pickup - Release Key
HOLD
134   FEATURESN1870SWG04   Issue 1-0 

HOTLINE
Description
Hotline gives a keyset user one-button calling and Transfer to another extension (the Hotline partner).  Hotline
helps co-worker’s that work closely together.  The Hotline partners can call or Transfer calls to each other just
by pressing a single key.
In addition, the Hotline key shows the status of the partner’s extension:
When the key is...The extension is...
OFF Idle
On Busy or ringing
Fast Flash DND
Conditions 
None
Default Configuration
No Hotline keys assigned.
Programming...

Feature Operation
To place a call to your Hotline partner:
1. Lift handset.
To make the call handsfree, skip this step.
2. Press Hotline key.
Listen for: Two beeps
If the Hotline key is lit, this automatically activates Off-Hook Signaling.
If the Hotline is flashing fast (in DND), press Hotline again to make your partner’s phone ring
(i.e., override DND).  The attendant can also use this feature to override any DND in the system.
To Transfer your outside call to your Hotline partner:
1. Press Hotline...

INTERCEPT OF CALLS
Description
The system may intercept (prevent) certain calls a user places. Intercept can occur when:
•The user dials an invalid code
•The user places a call to an unassigned (uninstalled) extension
•The user places an outside call not allowed by Automatic Route Selection or Toll Restriction
After intercepting the call, the system sends fast busy tone to the user (refer to Table 3, page 10).  If the system
has Voice Prompting Messages, a voice message also plays. Additionally, the...

INTERCOM
Description
Intercom gives every extension user dial access to every other extension.  This provides the system with com-
plete internal calling capability.  The system universally allows Intercom calling.
Intercom calls can ring or voice-announce at the called extension.  Depending on system programming and ex-
tension user options, any keyset or ESL set can receive a voice-announced Intercom call.  The system adminis-
trator can:
•Enable/disable voice-announced Intercom calls system-wide...

Related Features
Alphanumeric Display
The display on the display telephone shows the caller’s Intercom number or name (if programmed).
Attendant Positions
Attendants cannot receive voice-announced Intercom calls.
Call Coverage Keys / Direct Station Selection, Extension / Hotline
Extension users can use these features as an alternative to dialing Intercom calls.
Call Waiting (Camp-On) / Callback / Off-Hook Signaling (Whisper Page)
After placing an Intercom call to a busy extension, the user can:
•Leave a...