Nitsuko 124i/384i Software Manual

Operation
To reset your DCI from your telephone (DCI Modules only):
Resetting your DCI Module drops the data call in progress.
1. Press idle CALL key.
2. Dial 880.
3. Press SPK to hang up.
USING DCI HOTLINE
To use DCI Hotline:
For DCI Hotline, the calling (source) DCI must be a DCI Module installed in a telephone.
1. Press data key (PGM 1006 or SC 851: 1029) on extension with DCI Module.
The system automatically sets up the call.
USING HAYES COMMANDS
To use a Hayes command from your terminal:
Hayes...

Department Calling
Description
 124i Available. 384i Available.
- Enhanced hunting requires Base
2.13, EXCPRU 2.18 or higher.- Enhanced hunting requires system
software 3.06.02 or higher.
With Department Calling, an extension user can call an idle extension within a preprogrammed Department
Group by dialing the group’s pilot number. The call would ring the first available extension in the group. For ex-
ample, this would let a caller dial the Sales department just by knowing the Sales department’s...

Description (Cont’d)
Enhanced Hunting
Department Calling is enhanced with expanded hunting capabilities. Hunting sets the conditions under which
calls to a Department Group pilot number will cycle through the members of the group. The hunting choices are:
•Busy (Option 0)
A call to the pilot number will hunt past a busy group member to the first available extension. (Enabling
this option makes Department Calling operate the same way as it in the unenhanced system software.)
•Not answered (Option 1)
A...

Description (Cont’d)
920 - 200A
Call
Call
Call
Priority Routing
Features B-D
Department Calling
214   FEATURES92000SWG08   Issue 1-0 

Description (Cont’d)
920 - 200B
Call 1
Call 2
Call 3
Call 4
Circular Routing
Features B-D
Department Calling
92000SWG08   Issue 1-0FEATURES   215 

Programming (Cont’d)
Start
Should an extension
be allowed to call a
Department Group?In 0406 Item 64, enter 1 to
allow Department Calling.In 0406 Item 64, enter 0 to
prevent Department Calling.
In 1005, assign a Class
of Service to extensions.
Should calls into a
Department Group use
Priority Routing or
Circular Routing?In 0410 Item 1, enter 1 to
enable Circular Routing.In 0410 Item 1, enter 0 to
enable Priority Routing.
The 384i allows up to 32 Department
Groups. The 124i allows up to 8.
Should...

Programming (Cont’d)
Stop
Continued
from
previous
page.
Do you want a DIL to
ring a Department
Group directly?In0901:14-17, assign
Service Type 4 for each
trunk you want to set up
as a DIL.
In 0917, assign the
Department Group pilot
number as the DIL destination.In 384i, for Department Groups
1-32 enter 385-417.
In 124i, for Department Groups
1-8 enter 97-104. In 384i, this option
requires system
software 3.04 or higher.
Do you want to set
up Enhanced
Hunting?
Stop
In 0410:4, select the enhanced
hunting...

Programming (Cont’d)
➣
0405 - System Timers (Part A), Item 80: Department Hunting No Answer Time
Set how long a call will ring a Department Group extension before hunting occurs.
➣0406 - COS Options, Item 64: Department Calling
In an extension’s Class of Service, allow (1) or prevent (0) Department Calling.
➣0410 - Extension (Department) Group Options, Item 1: Department Calling Cycle
For each tenant, set the routing cycle for calls into a department (i.e., when a user dials  the department
pilot...

Related Features
Department Step Calling
Easily step call to an idle Department Group member if the member called is busy.
Tenant Service
Each Tenant Group can have their own set of Department Group numbers (up to 32 per group).
Tr a n s f e r
An extension user can Transfer a call to a Department Group master number. If unanswered, the call will
recall the transferring extension after the Transfer Recall Time (Program 0405 Item 5).
Operation
To call a department:
1. At keyset, press idle CALL key.
OR
At...

— For Your Notes —
Features B-D
Department Calling
220   FEATURES92000SWG08   Issue 1-0