NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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Figure 3-15 shows the cable connection between Host and the PBX.
Figure 3-15   Connection of Host Note:
When the client MIS and IVR/Host are installed in a system together, LAN network directly connected
with these terminals should be separated by the router.
LANI
LANI
10BASE-T
(Straight) 
10BASE-T
(Straight) 
10BASE-T (Straight) HUB PKG
PIM
LPM
BASEU 

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Figure 3-16 shows the cable connection between IVR and the PBX.
Figure 3-16   Connection of IVR
PIM
16LC
A0
B0
A1
B1
~
A15
B15
NoteL2
L1
L2
L1IVR Rosette MDF
Installation cable
Note:Connector leads (A0, B0) may be connected differently. 

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4. SYSTEM START-UP PROCEDURE FOR ADDING ACD FEATURES
4.1 ACD SOFTWARE INSTALLATION
This section explains the installation procedure for adding the Built-in ACDP software to the PBX in on-line
operation. For more detailed information about start-up procedures before the ACD application software install,
see the “Installation Manual”.
[Operation Procedure]
a. Basic Operating Procedure
STEP 1 : By using MEM_HDD command, save all data to both HDDs.
STEP...

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b. When Installing ACD Trunk into Multiple Fusion Nodes (Software installation when the ACD trunk is in-
stalled at Fusion Nodes.)
(1) At the node that uses the ACDP, the ACD software (Built-in ACDP software) and ACD Option Soft-
ware installation is necessary.
(2) At the node that accommodates the ACD trunk, only ACD Option Software installation is necessary.
Do not install the ACD software.
(3) Initialize the node that uses the ACDP after the...

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4.2 BASIC DATA ASSIGNMENT FOR START-UP
STEP 1 : Change the system data written in DM.
ASYD SYS1
INDEX2 - b0=1 (ACDP mounted)
INDEX31 - b0~b3: CM mounting capacity
Assign Normally “06”. 
Note 1
INDEX79 - b6=0 (ACD service is effective) Note 1
INDEX207 - b0=1 (ACDP in system0 is used) 
b1: ACDP in system1
0/1=Not used/Used
INDEX241 - b2=1 (call event process) 
Note 1
Note 1:
When the ACD service is activated via FCCS, this data must be set to all...

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5. UPGRADING ACD SYSTEM FROM NEAX2400 ICS TO NEAX2400 IMX
Figure 3-17 and Table 3-1 show the requirements when upgrading the CallCenterWorX-Enerprise (ACD) sys-
tem from NEAX2400 ICS to 2400 IMX.
5.1 HARDWARE AND SOFTWARE REQUIREMENTS
Figure 3-17   Hardware and Software Upgrading Requirements
(See Table 3-1.)
PBX
MAT Router [9]Server MIS
DM CPU
ACD DMLAN
MIS DBClient MIS
[3] [1] [2]
[4][5]
[6]
[7][8]
ACDP
IVR/Host
[10]
Note 1:[5], [6], [7], [8] are...

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Table 3-1  Hardware and Software Upgrading Requirements
No.Upgrading Hardware or 
SoftwareNEAX2400 ICS
(before upgrading)NEAX2400 IMX
(after upgrading)
[1]Generic Software
 Basic software
 Standard Service software
 Optional softwareAll types of system PBX software Release 3 or later
 Basic software (#1~#11)
 Internal MAT software
(#1~#2)
 TCP/IP software
[2]ACD software SC-2242 PRG-E or
SC-2243 PRG-FBuilt-in ACDP software
[3]MAT
Hardware and...

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5.2 UPGRADING PROCEDURE 
STEP 1 : Print out the existent data in the MIS terminal or save the data as the text file.Note 4
STEP 2 : List up the office data related to the current ACDP.
STEP 3 : Shutdown MIS operation following the appropriate procedure.
Note 4
STEP 4 : Make busy the CPU (ACDP) card (CP53/CP54) and disconnect all cables connected to cards
related to ACD.
STEP 5 : Upgrade the PBX hardware following the Upgrade Manual for the PBX.
STEP 6...

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This page is for your notes. 

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CHAPTER 4 SWITCH SETTING OF ACD CIRCUIT CARDS
1. GENERAL
This chapter explains the circuit cards related to the NEAX2400 CallCenterWorX-Enterprise (ACD) System
which are shown in Table 4-1. 
Table 4-1  List of ACD Circuit Cards
SYMBOL CIRCUIT CARDMOUNTING 
MODULEREMARKS
CPU PA-CP53 PIMU For circuit card type
EAPI PH-PC22/PH-PC27 LPRJ-A
ALMC PA-AL16 APM For module type
APINT PH-PC21 LPRJ-A
COPY PA-PC56-A APM
CPU PA-CP54 APM
CRAM PA-ME34 APM
IOC PA-IO02-A APM
PBI...