NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual
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CHAPTER 3 NDA-24282 Pag e 2 2 Revision 1.0 INSTALLATION Figure 3-4 shows the cable connection between the Agent Position and the NEAX2400 IMX. Figure 3-4 Connection of ACD Agent Position NAP-200-101 Sheet 1/3 Installation of ACD Agent Position Note 2:For more details of connector lead accommodation, see “Circuit Card Manual”. PIMMDF Installation Cable MDF Max. 850m (0.5φ) 16ELC Camp Connector Leads (example)Modular Rosette Modular Jack Note 1 LTNo.1 No.15 Dterm No.0 (Dterm Series III/Series E)...
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NDA-24282 CHAPTER 3 Page 23 Revision 1.0 INSTALLATION Attach the provided key pad/labels to identify the names of the keys. For the function key data assignments, refer to the AKYD command in Chapter 7. (1) D term Series III Figure 3-5 Key Pads on ACD Agent Position Keyboard ( Dterm Series III) NAP-200-101 Sheet 2/3 Installation of ACD Agent Position HOLD XFR CONF WORK *0 #TALLY 8 795 462 13LOGONBREAK RLS CW AUTO/MAN ASSIST EMER TRKTRBL RECALL ACD CALL LINE FNC HAND/HEAD MIC SPKR
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CHAPTER 3 NDA-24282 Pag e 2 4 Revision 1.0 INSTALLATION (2) Dterm Series E Figure 3-6 Key Pads on ACD Agent Position Keyboard ( Dterm Series E) NAP-200-101 Sheet 3/3 Installation of ACD Agent Position 12 3 45 6 789 0# CW ACDCALL LINE TRKTRBL RECALL FUNC HAND/HEAD MIC SPKR RLS BREAK LOGON TALLY WORK CONF XFR HOLD FLEX KEYASSIST EMER AUTO/MAN
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NDA-24282 CHAPTER 3 Page 25 Revision 1.0 INSTALLATION Figure 3-7 shows the cable connection between the Supervisory Position and the NEAX2400 IMX. Figure 3-7 Connection of ACD Supervisory Position NAP-200-102 Sheet 1/3 Installation of ACD Supervisory Position Note 2:For more details of connector lead accommodation, see “Circuit Card Manual”. LTNo.1 No.15 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25...
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CHAPTER 3 NDA-24282 Pag e 2 6 Revision 1.0 INSTALLATION Attach the provided key pad/labels to identify the names of the keys. For the function key data assignments, refer to the AKYD command in Chapter 7. (1) D term Series III Figure 3-8 Key Pads on Supervisory Position Keyboard (Dterm Series III) NAP-200-102 Sheet 2/3 Installation of ACD Supervisory Position CW AUTO/MAN TRKTRBL RECALL ACD CALL LINE FNC HAND/HEAD MIC SPKR HOLD XFR CONF WORK *0 #TALLY 8 795 462 13LOGONBREAK RLS NIGHT MO N/BARG E
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NDA-24282 CHAPTER 3 Page 27 Revision 1.0 INSTALLATION (2) Dterm Series E Figure 3-9 Key Pads on Supervisory Position Keyboard (Dterm Series E) NAP-200-102 Sheet 3/3 Installation of ACD Supervisory Position 12 3 4 56 789 0# CW ACDCALL LINE TRKTRBL RECALL FNC HAND/HEAD MIC SPKR BREAKRLS TA L LY WORKCONF XFR HOLD FLEX KEYMON/BARGENIGHTAU TO/ MA N LOGON
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CHAPTER 3 NDA-24282 Pag e 2 8 Revision 1.0 INSTALLATION Figure 3-10 shows the cable connection between the MIS and the NEAX2400 IMX. Figure 3-10 Cable Connection between MIS and PBX NAP-200-103 Sheet 1/1 Installation of MIS Note:When the client MIS and IVR/Host are installed in a system together, LAN network for these terminals should be separated by the router. 00 01 02 03 04 05 06 07 08 09 10 11 00 01 02 03 04 05 06 07 08 09 10 1112 13 14 15 16 17 18 19 20 21 22 23 LANI (PZ-PC19) MIS HUB BASEULPM...
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NDA-24282 CHAPTER 3 Page 29 Revision 1.0 INSTALLATION Figures 3-11 and 3-12 show connection for an Emergency Recorder. Figure 3-11 Connection of Emergency Recorder (When Emergency Recorder Has Starting Terminal) Figure 3-12 Connection of Emergency Recorder (When Emergency Recorder Does Not Have Starting Terminal) NAP-200-104 Sheet 1/1 Installation of Emergency Recorder Emergency Recorder AC A B G MD F R0 T0 M (T1) 16COT No.0 circuit No.1 circuit -48V Power Receiving Terminal G -48V RPT0 FUSE...
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CHAPTER 3 NDA-24282 Pag e 3 0 Revision 1.0 INSTALLATION The standard announcement machine available is PA-4DATA or PA-4DATB (4DAT: 4 Digital Announcement Trunk) card. The 4DAT can be used by simply inserting it in the universal slot of PIM. If a non-standard announcement machine is used, the connection method and the announcement trunk to be used as interface vary depending on the machine. An example of this connection is shown in Figure 3-13. Figure 3-13 Connection of Announcement Machine NAP-200-105...
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NDA-24282 CHAPTER 3 Page 31 Revision 1.0 INSTALLATION Figure 3-14 shows the system configuration when IVR/Host is installed. For more details of IVR cable connection, refer to Figure 3-15 and for the Host connection, refer to Figure 3-16. Figure 3-14 System Configuration (when IVR/Host is installed) NAP-200-106 Sheet 1/1 Installation of IVR/Host Note:When the client MIS and IVR/Host are installed in a system together, LAN network directly connected with these terminals should be separated by the...