NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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NAP-200-106 Installation of IVR/Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
4. System Start-Up Procedure for Adding ACD Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   34
4.1 ACD Software Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   34
4.2 Basic...

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A-93A Alternate Night CCV - ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  214
A-133A Agent Anywhere - ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  215
B-20A Break Mode - ACD  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  217...

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V-10 VARIABLE QUEUEING  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  306
W-5A Work Mode - ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  307
W-6A Work Mode Time Limit - ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  309
Z-1A Zip Tone -...

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ACDSPL Assignment of ACD Split Data  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  384
ACDLOG Assignment of ACD Receiver ID Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  389
ACDPSN Assignment of ACD Position Data  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  392
ACDCCV Assignment of ACD CCV Data . . . . . . . . . . . . . . ....

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4.2.1 TCP/IP Link Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  450
4.2.2 Bad Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  451
5. Fault Recovery Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   451
5.1...

LIST OF FIGURES
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Revision 1.0 Figure 2-1 Functional Outline of NEAX2400 CallCenterWorX-Enterprise ACD System   . . . . . . . . . . . . . 4
Figure 2-2 Block Diagram of ACD System (Single CPU Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Figure 2-3 Block Diagram of ACD System (Dual CPU Configuration)  . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 2-4 Outer View of Dterm Series III Agent Position   . . . . . . . . ....

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Figure 4-11 LT Connector Leads Accommodation of PIMK (3 of 3)   . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Figure 4-11 Connecting Route Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Figure 4-12 LT Connector Leads Accommodation of PIMU-A  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Figure 4-13 LT Connector...

LIST OF TABLES
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Revision 1.0 Table 1-1 Configuration of this Manual  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1
Table 1-2 Related Reference Manuals  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   2
Table 2-1 CallCenterWorX-Enterprise (I) ACD Capacities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9
Table 2-2...

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This page is for your notes. 

NDA-24282 CHAPTER 1
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CHAPTER 1 INTRODUCTION
1. GENERAL
This manual describes the system outline and procedures for installation/installation tests, operations, mainte-
nance and data assignment of Automatic Call Distribution (ACD) in the IMX System.
1.1 CONFIGURATION OF THIS MANUAL
The configuration of this manual is shown in Table 1-1.
Table 1-1  Configuration of this Manual
CHAPTER TITLE CONTENTS
2GENERAL  INFORMATION This chapter explains the concept, function and configuration of...