Mitel Voice Processing Solutions Installation And Service Manual

0 1996 Centigram Communications Corporation. All rights reserved.
This publication is protected by federal copyright law. No part of this
publication may be copied or distributed, stored in a retrieval system, or
translated into any human or computer language in any form or by any means
electronic, mechanical, magnetic, manual or otherwise, or disclosed to third
parties without the express written permission of Centigram Communications
Corporation, 91 East Tasman Drive, San Jose, CA 95134.
REPRODUCTION...

MITEL MAILTM on the SX-2000@ PABX
Contents
OVERVIEW
. . . . . . . . . . . . . . ..*............................................................................................................................4GENERAL
. . . . . . . ..‘........................~...........................................................................................................4REQUIREMENTS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

OVERVIEW
This document is intended to show the necessary hardware connectivity to the MITEL SX-2000@PABX, as well as to define the Customer Data Entry (CDE) requirements to integrate the
MITEL MAILTM system with the PBX.
GENERAL
Full integration between the M/T,!3 MA/L system and the SX-2000 is achieved through the use of
the “Enhanced In-band” signaling application on 
M/TEL MAIL, and Advanced Analog Networking
(AAN) on the SX-2000 system. Enhancements are as follows:
‘bConditional Greetings can be...

., .  .
REQUIREMENTSl
M/TEL MA/L includes “Receptionist II” and “Enhanced In-band” signaling as part of the basic
package.l
PBX software MS2007 MR3 (N16.1.1) is required for the Digital E&M (Tl E&M) interface.l
Minimum software load of MS2007 MR2 (Nil .4.0) is required to support full functionality. The
following feature packages must be purchased on the PBX, as required:
B Advanced Analog Networking
.Required on the Voice Mail PBX for Enhanced In-band signaling or Direct Subscriber
Login.
NOTE:1....

HARDWARE INTERFACEBThe MIKEL MAIL system interfaces to the SX-2000 family of PBXs via Type I - E&M trunks
(analog or digital) for call processing, and QNS port(s) for message activation/deactivation.
See Notes below.
BReceptionist II and VoiceMemo functionality is performed on the same E&M trunk ports
through the use of 
AAN and Enhanced in-band signaling.
BPager Notification and FaxMemo require additional dedicated ONS port(s). E&M ports can
be used, but this is not practical from a hardware real estate...

SX-2000 ICS PROGRAMMING1.Feature Access Code Assignment
Call Hold - Retrieve*11
Call Forwarding - Busy (External)*62
Call Forwarding 
- Busy (Internal)*63
Call Forwarding - Follow Me*64
Call Forwarding -No-Answer (External)*65
Call Forwarding 
-No-Answer (Internal)*66
Message Waiting 
- Activate*90
Message Waiting - Deactivate*91
NOTE: These FACs are programmable and are referenced when programming the
2.
M/TEL MAIL database (see page 13).Class of Service
Call Forwarding (External Destination)
Call...

System Options Assignment
Call Rerouting Timer (5-60 s)22(default - must be greater than
Call Forward No-Answer, and
less than No-Answer Recall
timers)
Ringing Cadence for Tie Line Calls (Internal/External)Internal(required if M/TEL MA/L
performs screened transfers)
Disable End of Dial Character (#) (Yes/No)No
4.ONSlOPS Circuit Descriptor Assignment
Default values can be assigned for the ONS voice mail ports which will be used for
Messaging, Pager Notification or 
FaxMemo. Single line sets on the PBX,...

9.E&M Trunk Circuit Descriptor Assignment
Address Signaling
Incoming Start Type
Disconnect Timer
Minimum Flash Timer 
(loo-250 ms)
Maximum Flash Timer (200-250 ms)
Outgoing Start Type
Fake Answer Supervision After Outpulsing
Ignore Answer Supervision
Release Supervision Expected
Audio Inhibit Until Answer Supervision
Transmission Facility (2 Wire/4 Wire)DTMF
IMM
300(must be greater than the
“Maximum Flash Timer”)100
250
IMM
Yes
Yes
Yes
No
2 Wire
NOTE: The E&M trunks on the PBX must be strapped for Type...

Program the Route Assignment, referencing the proper Trunk Group and Digit
Modification Number. Digits Before Outpulsing can be set to eliminate overlap outpulsing,
but should not be required.Automatic Route Selection Assignment
Leading Digits: 81
Second Dial Tone: NoCOR Group Number:
Digits DialedDigits to Follow
TypeNumber
0Route01
NOTE: All access to M/TEL MA/L will follow this single ARS entry.
*.13.System Speed Call Assignment
Program a system speed call number which contains the ARS access to the...

MITEL MAIL HARDWARE
Strap the line card ports for E&M and ONS as required. The Smart Card may alternatively be
used for Message Waiting.
MITEL MAIL PROGRAMMING
The M/TEL MA/L system must be programmed to integrate to the SX-2000 for proper call
handling. The following programming details are to assist you in setting up 
Templates for the
Enhanced In-band signaling application. For other basic programming, such as Message
Waiting, refer to M/TEL MA/L Volume 
2, Reference and Configuration.
Define Line...