Mitel SX 200 DIGITAL Pabx General Descriptions Manual

Programming 
Table 1 l-8 ACD Path Form Fields 
(continued) 
Field 
Overflow 2 Agent 
Group Meaning 
A programmable field specifying the ID of the 
second agent group that receives overflow calls. 
Callers waiting for this group remain in the queue 
for the primary and first overflow groups. 
An Overflow 1 agent group must be assigned 
before the Overflow 2 field can be accessed. The 
default value is no overflow. 
Overflow 3 Agent 
Group A programmable field specifying the ID of the third 
agent group...

ACD TELEMARKETER Application Package 
Table 11-8 ACD Path Form Fields 
(continued) 
Field . Meaning 
Allow Overflow to In- Enter YES in this field allows an overflow to the 
terflow Point before interflow point before the Interflow Timeout. 
Timeout 
Priority A programmable field used to set the priority of the 
ACD Path. Priority range is 1 to 99 (1 is highest 
priority). The field default is 99. 
Calls waiting for an Agent Group are serviced 
according to the path priority. Expensive trunks 
should be...

Programming 
ACD RECORDING HUNT GROUPS 
11.16 Recorded announcements are given to ACD callers while waiting for 
an idle agent. ACD callers entering the PBX on a path hear ringback until the 
‘Delay for Ringback’ timer specified in the Path form has expired. At this 
point, the system attempts to provide an agent. If all agents are busy and the 
caller must wait, the call is routed to a recording. 
11.17 The recordings are provided by hunt groups of regular ONS ports. 
When a RAD answers, the system...

ACD TELEMARKETER Application Package 
Table 11-9 Hunt Groups Form Fields 
Field Meaning 
HUNTGROUP NUM- A programmable two digit field in the range of 1 to 
3ER 50. 
ACCESS CODE - A programmable field containing the access code 
_ for the hunt group. This code must be a unique 
number that does not conflict with the system 
numbering plan. The entry in this field is copied to 
0 
the Path form as an access code to the recordings 
TYPE OF SEARCH Enter one of the following to specify the desired 
method of...

Programming 
Table 1 l-9 Hunt Groups Form Fields 
(continued) 
Field 
MESSAGE LENGTH Meaning 
Programmable field defining the length of the 
recorded announcement. The range is 1 second to 4 
minutes. Default entry is 10 seconds. 
This timer value determines whether the PABX or 
the RAD ends the recording. If the RAD is to hang 
up, set the Message Length at least 3 seconds 
longer than the actual recording length. This 
allows for inaccurate RAD timers and message 
delays. In addition, the flash hook...

ACD TELEMARKETER Application Package 
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A. PROGRAMMING ERROR MESSAGES 
A.1 The error messages that may appear during programming of the 
ACD forms are listed, and explained, in the following Table. 
Table A-l Programming Error Messages 
Error Message Meaning 
ACD agent group XX already assigned to a super- The ACD agent group which has.been edited or 
visor inserted into the sub-form, is already pro- 
grammed under some other supervisor. 
Agent group XX has already been assigned else- The selected overflow agent group or primary 
where in this...

ACD bELEMARKETf/? Application Package 
Table A-l Programming Error Messages 
(continued) 
Error Message 
An agent’s set’s prime line cannot have any ap- 
pearances on other sets Meaning 
There is an ACD agent logged in at the given 
SUPERSETand so line appearances of that 
SUPERSETcannot be programmed into the data 
base. 
Attempting to remove an Agent Group that has This message is displayed if the Primary Agent 
calls waiting. group or the Overflow agent groups have calls 
waiting from the path, and...

Programming Error Messages 
Table A-l’programming Error Messages 
(continued) 
Error Message 
Delete ACD Group XX from ACD SUPERVISORS 
form before deleting last agent Meaning 
The user attempted to delete the last agent from 
group XX, which would have the effect of delet- 
ing group XX itself. Group XX is referenced in 
the ACD SUPERVISORS form, so it must be de- 
leted from that form first. Then the user is al- 
lowed to delete the last agent, which deletes the 
group. 
Delete ACD Group XX from ACD...

ACD TELEMARKETER Application Package 
Table A-l Programming Error Messages 
(continued) 
Error Message Meaning 
Must delete all appearances of XX from CALL RE- ( This ACD path cannot be deleted, because its ac- 
ROUTING TABLE’ cess code is defined in the CALL REROUTING 
table (Form 19). 
Must delete all appearances of XX from answer 
points in NON-DIAL-IN trunks This ACD path cannot be deleted, because its ac- 
cess code is defined in the NON-DIAL-IN TRUNKS 
form (Form 14). 
ON5 Port access code XXXXX...