Mitel SX 200 DIGITAL Pabx General Descriptions Manual

Operation 
ARS 
Callbacks 3.9 
Call Duration 
Display 3.10 When a SUPERSET or SUPERSET4DNtelephone answers a trunk 
routed from an Auto-Attendant group, the call duration display shows the 
time starting when a non-recording answers the trunk. This is consistent with 
the display for trunks from other recording applications (even though for Au- 
tomated Attendant, the time to answer in SMDR is the time to answer by the 
recording, not the set). 
Call Forwarding 
Campon 
DID/Dial-in Trunk 
Busy Rerouting...

Automated Attendant Application Package 
Tenanting 
SMDR 
The system allows callers to access any numbers in the system. If access is given 
to Automated,Attendant callers, the only control available is through toll 
control for ARS numbers. 
If necessary, the prefix feature can be used to restrict access from the Auto- 
mated Attendant to specific numbers. This limits the caller to dialing only a 
limited set of numbers, such as those beginning with the digits 12. 
3.17 Tenanting can be used to restrict...

Operation 
and then hangs up. The total duration of the trunk call was 20 minutes and 
12 
seconds. 
123456789012345678901234567890123456789012345678901234567890123456 
06/28 12:32 00:20:12 TOO1 020 123 555 555 
If the caller arrives at a group again or after SMDR has already recorded an 
answer, no special entries are made in the record. The Auto-Attendant 
group appears as the called destination, third party etc. as would any hunt 
group. 
ANALOG NEl%ORKING 
3.20 Analog networking information in the...

Automated Attendant Application Package 
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4. PROGRAMMING 
4.1 The Automated Attendant feature is enabled and controlled through 
entries in Customer Data Entry (CDE). This section lists the forms related to 
this feature, and describes the entries required on each form. 
SYSTEM OPTION FORM 
4.2 The following fields on the System Option form affect the Auto At- 
tendant feature. 
System Option 16 -Automated Attendant: Controls the availability of the 
feature. This option allows programming of Auto-Attendant groups. The 
option cannot be disabled...

Automated Attendant Application Package 
group type and options. The new group type is selected by pressing the 
GROUP TYPE and then the AUTO ATT softkeys. 
If the user has not filled in a value for the System Option 59 ‘Receivers Re- 
served For Non-Auto-Attendant Feature Use’, the user is not be permitted to 
create an Auto-Attendant group. When the ENTER key is pressed to change 
the group type, the following error message appears: 
System Option 59 must be programmed before creating an Auto-Attendant...

Programming 
you have a touch-dial phone, you may dial the number before the end of this 
message. If not, someone will be with you shortly” 
In this example, an LDN is programmed as the default destination for the Au- 
tomatic Attendant group. The LDN is assigned the name ‘ABC’, thus showing 
the attendant the name of the company that caller was attempting to reach. 
An additional group could be supplied as the illegal number routing point 
for the tenant group of the first RAD in the first group. The...

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5. MAINTENANCE 
RAD FAILURE HANDLING 
5.1 The RAD failure handling for the Automated Attendant feature is as 
described in practice MITL9109-094-620-NA, ACD TELEMARKETER Applica- 
tion Package. 
RADs in DND 5.2 If a caller accesses an Auto-Attendant group that has all RADs in DND 
or Busy-out, the caller is immediately routed to the default destination. If the 
last RAD in a group goes out of service, the waiting callers are processed as if 
they had just accessed a group in which all of the RADs are out...

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