Mitel SX 200 DIGITAL Pabx General Descriptions Manual

ACD TELEMARKETER Application Package 
Path, 3-4 
RADs, 3-4 
Call Monitoring, 7-1 
Operation, 7-2 
Call Queueing, 2-l 
CDE Form 
ACD Agent Groups (39), 3-8,4-4 
ACD Agent Groups Form (39), 1 l-2, 11-3 
ACD Agent Groups Subform (39), 17-4, 1 l-4 
ACD Keys Template (38), 7 7-6, 1 l-6 
ACD Path (41), 3-l 3,4-7,4-8,4-g 
ACD Path Form (41), I I-72 
ACD Supervisor (40), 11-9, 7 1-70 
ACD Supervisor Subform (40), 1 l-10, I I-l 1 
COS Define (03), 1 l-7, T 7-8 
Directed IO (34), 9-4 
Hunt Groups (17), 3-13,4-8,...

Index 
Softkeys, 1 O-34 
Terms, 1 O-35 
Agent Summary, 70-29, lo-29 
Out of Range, lo-29 
Softkeys, lo-30 . 
Terms, 1 O-30 
Group Activity, 70-26, 1 O-26 
Softkeys, 1 O-27 
Terms, 1 O-27 
Group Programmed Data, 70-22, IO-22 
Softkeys, 1 O-23 
Terms, 1 O-23 
Group Statistics, 70-24, 1 O-24 
Softkeys, 1 O-25 
Terms, 1 O-25 
Group Summary, 10-19, 70-20 
Softkeys, 1 O-20 
Terms, 1 O-2 1 
Hierarchy, 70-7 
Password. See Monitors 
Path Activity, 1 O-l 6, 70-77 
Softkeys, 1 O-l 7 
Terms, 1 O-l 8 
Path Programmed...

AC0 TELEMARKETER Application Package 
ACD Supervisors Subform, 17-7 7 
Fields, 1 l-l 1 
Fields, 1 l-10 
Call Rerouting Table (Form 19), 11-13 
CDS Define, 7 l-8 
COS Define (03), 1 l-7 
COS Options, Fields, 1 l-8 
Hunt Groups (Form 17), 1 I-77 
Hunt Groups Form, Fields, 11-18 
Non-Dial-In Trunks (Form 14), 7 7-13 
Printer Assignment, 9-4 
System Options Form, Fields, 1 l-2 
System Options Form (04), 1 l-l 
Q 
Queue Status Key, 6-3,7-3,7-g, 8-l 
R 
RADs, 3-l 2 
DND, 3-14 
Failures, 3-13 
Card Failure,...

Index 
Loop Star-t CO Trunks, 11-16 
Loop Start DISA Trunks, 1 l-l 6 
9 109-094-620-NA 
Issue 3 Revision 1 
Index-5  

ACB TELEMARKETER Application Package 
“Copyright 1989, MITEL Corporation. All rights reserved. 
Index-6 issue 3 
Revision 1 
9 109-094-620-NA  

9 109-094-625-NA 
Issue 1 Revision 1 
September, 1989 
SX-2003 DIGITAL PABX 
Automated AttendantApplication Package 
This practice describes the features, operation, and programming of the 
Automated Attendant Application Package for the -$X-200@ Digital Private 
Automatic Branch Exchange (PABX). 
Practice: 9 109-094-625-NA 
Issue: 1 
Revision: 1 
Date : September, 1989 
Software Version: Cl003 MR3 
ocopyright 1989, MITEL Corporation.. Ail rights reserved. 
“Trademark of MITEL Corporation 
‘aRegistered...

Table of Contents 
l.lNTRODUCTlON 
............................................... ..62 5 l-l 
Reasonforissue ............................................. ..62 5 l-l 
intended Audience .............................................. 
625 l-l 
Practice Structure .............................................. 
625 l-l 
Associated Documents .......................................... 
625 l-l 
2. FUNCTIONAL DESCRIPTION ....................................... 625 2-l 
Overview...

Automated Attendant Application Package 
Campon ................................................ ..62 5 3-3 
DID/Dial-in Trunk Busy Rerouting ............................. 625 3-3 
DirecttoARS .............................................. 
625 3-3 
Recall on Default or Dialed Destination ......................... 625 3-3 
System Abbreviated Dial ........... 
Tenanting ....................... 
SMDR .............................. 
Sample SMDR Record .............. 
Analog networking .....................

1. INTRODUCTION 
1.1 This practice describes the features, operation and programming of 
the Automated Attendant option for the SX-ZOO@ DIGITAL PABX. The Auto- 
mated Attendant feature is available only on systems that have the 
ACD KKEMARKEW?‘” application installed. 
REASON FOR ISSUE 
1.2 This is the first issue of this practice. 
INTENDED AUDIENCE 
1.3 This practice is for those involved in the marketing, installation, pro- 
gramming, and operation of the SX-200 DIGITAL Automated Attendant Fea- 
ture....

Automated Attendant Application Package 
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625 l-2 9109-094-625-NA Revision 1 Issue 1