Mitel SX 200 DIGITAL Pabx General Descriptions Manual

Programming Error Messages 
Table A-l Programming Error Messages 
(continued) 
Error Message 
The access code XXXX is already assigned. Meaning 
In the Paths form the error is: 
The access code entered for this ACD Path is al- 
ready assigned elsewhere in the database. 
In the Supervisor form the error is: 
The ID code which has been inserted into the 
main form or the subform already exists in the 
database. (It could exist as another supervisor, 
senior supervisor, agent, or any other device.) 
In the...

AC0 TELEMARKETER Application Package 
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B. PLANNER SHEETS 
B.l This appendix contains additional blank copies of the Agent Group 
Planner and the Path Planner sheets. Each sheet contains instructions on its 
use. Turn to Section 4 of this practice for additional information on configur- 
ing an ACD system. 
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AGENT GROUP PLANNER 
ACD TELEMARKETERTM 
0 1 
0 2 
0 1 
0 
2 INSTRIJCFIONS 
Use this planner as an aid In distributrng the work-load of the agent groups. Complete thts form before the Path Plan- 
ner. Oncecompleted, transferthe Agent Group Numbertothe appropriate group (Primary, lst, 2nd. or 3rd) on Line 3 
of the Path Planner. 
l.Overflowt~merdefauIt is9 minutes(maximum 54min~1tes).This1sthemaximumtimeacall can bequeuedonthegroup 
beforeoverflowmg. Prediction may allowthe overflow before...

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AGENT GROUP PLANNER 
ACD TELEMARKETERTM 
INSTRUCTIONS 
Use this planner as an ard In distributing the work-load ofthe agent groups. Complete this form before the Path Plan- 
ner. Once completed, transferthe Agent Group Numbertothe approprrate group (Primary, 1st. 2nd. or 3rd) on Line 3 
ofthePath Planner. 
1. Overflowtimerdefault IS 9 minutes(maximum 54 minutes).This isthe maximum time a call can be queued on thegroup 
beforeoverflowing.Predrction mayallowtheoverflowbeforethetimerexprres....

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0 1 
0 2 
s 
ACD TELEMARKETERTM 
PATH PLANNER 
I;;;;;Answerl Path #: 1 
Purpose ofthis Path: 
Path Service Level: 
0 Overf~;lc;tGrou p Yes 
4 Overh;ytiGroup Yes 
Overky-Group Yes 
1 1 1 
4 
@&I. N”gk 
INSTRUCTIONS: 
1. Completea Path Plannerforeach path. 
2. Caller can listen to RADswith the option of Music on Hold (MOH) or an alternate musicsource/recording between the RADs. 
(RAD = Hunt Group Access Code) 
3. CopytheappropriateAgentGroupNumberfrom theAgentGroupPlanner. 
4. The Primary Agent Group must...

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