Mitel SX 200 DIGITAL Pabx General Descriptions Manual

0 1 
0 2 / Prri Answer: Path #: 1 
Path Service Level: 
I Recording] (RecordingZ 
RAD: _ 
Start: . 
-1 
Name: 
Length:-: MOH 
ES: RAD: 
Start: . 
Name: 
Length:- :- MOH 
rl 
El&: 
ACD TELEMARKETERTM 
PATH PLANNER 
Purpose of this Path: 
I Recording 3 
RAD: 
Start: . 
I Name: 
I 
ILength:-: 1 MOH 
E%#: 
I Recording 4 
RAD: 
Start: . 
-.- 
Name: 
Length:-:- MOH 
q 
E:#: 
t + 
t t 
0 
3 
Primary 1stOverflow 
2nd Overflow 3rd Overflow 
Agent Group 
- Agent Group - Agent Group A Agent Group 
1 1 
0 
1 
4...

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9109-094-620-NA Issue 3 Revision 1  

0 
Name: 
1 
Path Access: 
Start: . 
-.- 
Length:- :- RAD: ACD TELEMARKETERTM 
PATH PLANNER 
Purpose ofthrs Path: 
0 3 
0 4 
0 5 
!2 
d 
:: 
u 5 
5 
0 
Primary 
IL 
Agent Group 
t 
1stOverflow 
A Agent Group 
+ 
2nd Overflow 
A Agent Group 
f 
3rd Overflow 
- Agent Group 
v 1 
1 
Overfll;tZ8roup Yes 
Overf&$roup Yes 
Overf:;y*Group Yes 
Point before timeout? 
YIN Yes 
t Interflow Point 
# 
or Drop. Y/N 
INSTRUCTIONS: 
1. Completea Path Plannerforeach path. 
2. Caller can listen to RADs with the option of...

620 B-12 This page intentionally blank. 
9109-094-620-NA Issue 3 Revision 1  

0 
Name: 
1 
Path Access: ACD TELEMARKETERTM 
PATH PLANNER 
Purpose ofthis Path: 
0 3 
Primary 
Agent Group 
L 
I i 
1stOverflow 
A Agent Group 
1 Point b;a;re timeout? 1 2nd Overflow 3rd Overflow 
No No No 
t 
INSTRUCTIONS: 
1. Complete a Path Planner for each path. 
2. Caller can listen to RADswith the option of Music on Hold (MOH) or an alternate musicsource/recording between the RADs. 
(RAD = Hunt Group Access Code) 
3. Copy the appropriate Agent Group Number from the Agent Group Planner....

620 B-14 This page intentionally blank. 
9109-094-620-NA Issue 3 Revision 1  

Name: ACD TELEMARKETERTM 
PATH PLANNER 
Purpose of this Path: 
Recording 4 
RAD: 
Start: . 
Name: 
Length:- :- MOH 
L-l 
Ei%: 
0 4 
1 No 2nd Overflow 
-1 
3rd Overflow 
Agent Group 
Allow Overflowto lnterflo 
Point before timeout? 
_ INSTRUCTIONS: Yes 
+ Interflow Point 
# 
or Drop. Y/N 
1. Complete a Path Planner for each path. 
2. Caller can listen to RADs with the option of Music on Hold (MOH) or an alternate musicsource/recording between the RADs 
(RAD = HuntGroupAccessCode) 
3....

620 B-16 This page intentionally blank. 
9109-094-620-NA Issue 3 Revision1  

Recordmg 1 
RAD: 
Start: . 
-.- 
Name: 
Length:- :- Recordtng 2 
RAD: 
Start: . 
-.- 
Name: 
Length:- :- MOH 
E%k 
ACD TELEMARKETERTM 
PATH PLANNER 
Purpose of thus Path: 
Y 2 
2 5 
d 5 
: : d 
x d 
2 5 : 
s 
5 z 5 
z 
0 CY 2 
0 0 
1 1 1 
1 
0 3 Primary 1 St Overflow 2nd Overflow 
Agent Group 3rd Overflow 
A Agent Group 
A Agent Group A Agent Group 
J 
0 4 1 
Overfl;TtFroup Yes 
Overfll$roup Yes Overf:;g$roup 1 Yes , 
I I 
No No 
4 
INSTRUCTIONS: 
1. Completea Path Plannerforeach path. 
2. Caller can...

INDEX 
Italicized numbers refer to pages with figures. 
A 
Acccess Codes, ACD Path, 1 l-l 2 
Access Codes 
ACD Path, 11-13 
Agent ID, 11-2, 1 l-3 
Feature, 1 l-2,1 l-7 
Hunt Group, 11-18, 11-19 
Recording, 1 l-18 
Supervisor ID, 1 l-10 
ACD Agent Set 
Auto Answer, 6-5 
Help Softkey, 6-4 
LCD Indicator, 6-2 
Login, 6-l 
Logout, 6-l 
Make Busy, 6-l 
Queue Status Key, 6-3 
ACD Applications, 2-l 
ACD Call Flow, 3-4 
ACD Monitors. See Monitors 
ACD Overview, Automatic Call Distribution, 2-l 
ACD Path,...