Mitel SX 200 DIGITAL Pabx General Descriptions Manual

2. FUNCTIONAL DESCRIPTION 
OVERVIEW 
2.1 This section describes the basic operation of the Automated Atten- 
dant feature, and the hardware and software components that make up the 
feature package. Included are an overview of the feature and descriptions of 
Auto-Attendant groups, handling of illegal calls, default destinations, DTMF 
receiver requirements, and resource allocation. 
2.2 As shown in Figure 2-l , the 5X-200 DIGITAL PABX Automated Atten- 
dant feature directs incoming calls to a recorded...

Automated Attendant Application Package 
l hunt group number, 
l access code, and 
l circular or terminal hunting. 
Auto-Attendant Groups also have several options programmable through 
customer data entry (CDE) including: 
0 name, 
l message length, 
l default destination, 
l prefix digits, 
l dialing enabled, and 
0 wait for resources time. 
2.4 The Auto-Attendant group access code can be dialed by any device. This 
access code can be programmed as a destination in the following forms: 
0 19 (call...

Functional Description 
conflict timer starts. The user listens to silence while the conflict timer is run- 
ning. For additional information on conflict dialing and inter-digit timeout, 
refer to Conflict Dialing in the Features and Services Practice, 9109-094-105. 
Valid destinations 2.8 The valid destinations available to a caller depend upon what the. 
originating device (trunk or telephone) is allowed to dial during normal oper- 
ation. All the usual PBX dialing features apply, such as: 
0 DID/TIE...

Automated Attendant Application Package 
Typical 
Applications 2.11 The prefix can be used to: 
l provide single digit menus, 
l reduce digit dialing, 
l restrict dialing to numbers that start with the prefix, and 
l provide entry into other features that require digits (such as ARS and fea- 
ture access codes). 
Prefix Processing 2.12 Processing of prefix digits starts only after the first digit is dialed. If 
the prefix itself is a valid access code, the caller will be considered to have 
dialed the...

Functional Description 
VACANT NUMBER ROUTING 
2.15 Handling of callers dialing a vacant number, such as an unassigned 
access code, is similar to the Illegal Number Handling described above. In the 
case of a vacant number, Vacant Number Routing is checked rather than Ille- 
gal Number Routing. 
FRONT END RECORDING 
2.16 Front end recordings present a message to the caller as soon as the 
call enters the system. For each recording group, dialing can be disabled dur- 
ing the recording. This provides a...

Automated Attendant Application Package 
group as an enhanced recording group so the basic recording group features 
apply. Refer to practice 9109-094-620-NA, SX-200 DIGITAL ACD TEEMAR- 
KETER Applications Package, for information about RADs and recording 
groups. 
The length of the recorded message, either programmed in CDE or in the RAD 
itself, should be greater than the actual message. This creates a silent period 
at the end of the recording, resulting in a delay between the end of the mes- 
sage...

Functional Description 
The limit is specified by programming System Option 59, “Receivers reserved 
for Non-Auto-Attendant use”. The Auto-Attendant feature uses as many 
receivers as possible but will always leave at least this number of receivers 
available for the rest of the system. 
2.24 Receivers going out of service (diagnostics, etc.) have no effect on this 
number. Reducing the number of available receivers impacts the Automated 
Attendant feature first. 
When the limit is specified the system...

Automated Attendant Application Package 
625 2-8 This page intentionally blank 
9109-094-625NA Revision 1 issue 1  

3. OPERATION 
3.1 The Automated Attendant feature requires no special operating in- 
structions as calls are r-outed to the Automated Attendant by the system. This 
section describes the displays appearing on the sets of internal callers after 
dialing the Automated Attendant, and when receiving a call directed from 
the Automated Attendant. This section also describes the interaction be- 
tween the Automated Attendant feature and other PABX features. 
CALLER DISPLAYS 
3.2 Displays for the SUPERSET4,...

Automated Attendant Application Package 
TRANSFERS 
3.4 Callers are unable to transfer the other party to a group. If a transfer is 
attempted during any stage of the feature, the caller will terminate the fea- 
ture and be recalled by the held party. For the console, a RELEASE is disal- 
lowed; for SUPERSE~telephones, the RELEASE prompt does not appear. 
Calls can be transferred indirectly to groups by calling an extension that has 
Call Forwarding No Answer to a group and releasing the held caller to...