Lucent Technologies PassageWay Telephony Manager R2.0 For PARTNER Communications System Getting Started Manual

Using the Telephony Manager Applications
3-12
Once you enter the keystrokes and commands to perform the actions
described above, you can incorporate this script into an auto-task in the Auto-
Task Manager, enabling you to have Telephony Manager execute this script
when a call rings at your telephone or when you answer a call. A sample
macro for ACT! is provided in Creating a Script for ACT!, later in this section.
Starting Script Editor
To start Script Editor:
  1.  Select the Start button.
   The Start...

Using the Telephony Manager Applications
3-13 Creating a Script for ACT!
This section describes how to create a script for ACT! 3.0 that will match the
incoming caller ID number with telephone numbers in your ACT! database. To
use this script, you must have ACT! installed and operating properly on your
PC.
To create a script for ACT!
  1.  Start Script Editor.
   The Script Editor window appears.
  2.  Click the New button on the Toolbar in the Script Editor window.
  3.  From the Actions menu, choose...

Using the Telephony Manager Applications
3-14
 9. Enter 5 and then choose the Insert button.
  Playback.Delay 5 appears in the Script Editor window. When this
script is executed, there will be a five-second delay after ACT! is
started and before the next command in the script is performed. This
helps to ensure that ACT! is started before the next command is
performed.
  10.  In the Select a Command from the List box, choose Send a
Sequence of Keys.
   The Send Keys area appears at the bottom of the...

Using the Telephony Manager Applications
3-15
  16.  In the Script Editor - Insert Command dialog box, click the Call Event
Information tab.
  17.  In the Select Type of Information to Insert box, choose Incoming
Call Phone Number.
   This command takes the incoming caller ID and pastes it into the
Phone Number field in the Lookup dialog box.
  18.  Choose the Insert button.
   The command SendKeys  appear in the
Script Editor window.
  19.  In the Script Editor - Insert Command dialog box, click the...

Using the Telephony Manager Applications
3-16
The content of this script is displayed below. References to the step in the
procedure where each command was inserted is displayed in this style of
type
.
0   Playback speed: (100) Normal
0   Run C:\ACT\Act.exe  Steps 4 through 7
0   Playback.Delay 5  Steps 8 and 9
0   SendKeys {alt}l  Steps 10 through 12
0   Keystroke p down  Steps 13 through 15
0   Keystroke p up  Steps 13 through 15
0   SendKeys   Steps 16 through 18
0   Keystroke {enter} down  Steps 19...

Using the Telephony Manager Applications
3-17
Using Auto-Task Manager
Auto-Task Manager is an application that enables you to specify criteria
(for example, incoming call or outgoing call, calling party number, calling
party name, called party number, or called party name) that will “trigger”
tasks to run automatically. The criteria and tasks you specify are known as
“auto-tasks.”
Once you create auto-tasks, you add them to an auto-task group, which you
can use with Telephony Manager. When an auto-task...

Using the Telephony Manager Applications
3-18 Starting Auto-Task Manager
To start Auto-Task Manager:
  1.  Select the Start button.
   The Start menu appears.
 2. Select Programs.
  3.  Select the application folder that contains PassageWay Auto-Task.
(The default application folder is PassageWay Telephony
Manager.)
 4. Select PassageWay Auto-Task Manager.
   The Auto-Task Manager window appears. Refer to the online help to
create, modify, and activate auto-tasks and auto-task groups. 

Troubleshooting
4
4-1
Overview
This chapter provides information that can assist you in solving problems you
might encounter when you install, start, and use the Telephony Manager
applications. This chapter is divided into the following sections:
„Troubleshooting Telephony Manager
„PassageWay Adapter LEDs
„Troubleshooting Connect
Refer to the appropriate section to find the information required to solve your
particular problem.
If you are using Windows 95, keep in mind that Telephony Manager depends
on...

Troubleshooting
4-2
Troubleshooting Telephony
Manager
This section presents some common problems that you might encounter while
using Telephony Manager.
Starting Telephony Manager
This section presents some common problems that you might encounter when
you start Telephony Manager.
Problem 1: When you start Telephony Manager, a message box appears
displaying the message: 
TAPI is not installed or a necessary
file is missing or corrupted.
This message can appear if:
„TAPI.DLL is not installed on your PC....

Troubleshooting
4-3
Problem 2: When you start Telephony Manager, a message box appears
displaying the message: 
There are no telephony service
providers available on your computer. A service provider
is required for your computer to communicate with your
telephone or modem. Please install and configure a service
provider and try again.
This message appears if the PassageWay Service Provider is not installed on
your PC.
You must have TAPI and the Unimodem or PassageWay Service Provider
(version 2.5x or...