Lucent Technologies PassageWay Telephony Manager R2.0 For PARTNER Communications System Getting Started Manual

Troubleshooting
4-4
If the service provider that Telephony Manager was using is not installed (that
is, you uninstalled the service provider), perform the following steps:
  1.  Choose the OK button to close the message box.
  2.  Reinstall the service provider.
  3.  Restart Telephony Manager.
  4.  Select the new service provider using the Change Telephony
Provider option in the View menu.
If the service provider is already installed, choose the OK button in the
message box.
Problem 4: When you start...

Troubleshooting
4-5
Problem 7: Telephony Manager starts successfully, but the following
message is displayed in the Call Status area at the bottom of the
Telephony Manager window: 
Telephony is not available.
If you are using the PassageWay Service Provider, there may be a problem
with your telephone, the connection between your telephone and your PC, or
your companys PARTNER system. Perform the following steps:
  1.  Check the connection between your PC and your PassageWay
adapter.
  2.  Check the...

Troubleshooting
4-6
Problem 9:  A message box appears displaying the message:
A required component of the PARTNER Service Provider is
corrupt.  The registry contains an inconsistent
SwitchType.  Re-installing the PARTNER software may fix
this problem.
Uninstall and reinstall the PassageWay Service Provider.
Problem 10:  A message box appears displaying the message:
A required component of the PARTNER Service Provider is
corrupt. The registry does not contain a valid
PassageWayPath setting.  Re-installing...

Troubleshooting
4-7
Problem 14:  A message box appears displaying the message:
A required component of the PARTNER driver (file name)
could not initialize properly. Re-installing the PARTNER
software may fix this problem.
Uninstall and reinstall the PassageWay Service Provider.
Problem 15:  A message box appears displaying the message:
A required registry entry of the PARTNER Service Provider
is missing (PARTNER). Re-installing the PARTNER software
may fix this problem.
Uninstall and reinstall the...

Troubleshooting
4-8 Answering Calls with Telephony Manager
This section presents some common problems that you might encounter when
answering calls with Telephony Manager.
Problem 1:  You cannot answer calls via Telephony Manager.
If you are trying to use Telephony Manager and find that an incoming call is
not seen by the application, it is possible that the PC link to the PARTNER
adapter has not been properly established. To verify whether this is the cause
of the failure, you should restart all of your...

Troubleshooting
4-9
Problem 4:  When you drop/hang up a consultation call, all other calls
are disconnected.
If you are creating a conference call, have a consultation call, and then drop
the consultation call (possibly to make a different consultation call), and find
that calls on the conference go to the Idle state, you most likely have an older
PARTNER adapter and need to upgrade to the latest version of the PARTNER
adapter. To verify whether you have the older adapter, see Problem 1 in the
section...

Troubleshooting
4-10 Placing Calls on Hold with Telephony
Manager
This section presents some common problems that you might encounter when
placing calls on hold with Telephony Manager.
Problem 1: There is a long delay before you are able to place a call on
hold.
Due to a limitation with the PassageWay hardware, you may experience a
long delay (around six or more seconds) before you can place a call on hold.
This problem is most often seen when trying to place a call after answering an
incoming call....

Troubleshooting
4-11 Transferring or Forwarding Calls with
Telephony Manager
This section presents some common problems that you might encounter when
transferring or forwarding calls with Telephony Manager.
Problem 1: You are unable to forward calls.
Due to a limitation with the Service Provider, call forwarding is not supported
on telephones that do not have speakerphones.  This is true even if you go
off-hook on such a telephone.
Additionally, the Do Not Disturb (DND) feature is not supported on these...

Troubleshooting
4-12 Making Calls with Telephony Manager
This section presents some common problems that you might encounter when
making calls with Telephony Manager.
Problem 1: Calls are not being completed.
Telephony Manager dials the call, but the call fails (that is, you hear a “fast-
busy” signal or an announcement that the call could not be completed). Insert
a ^ in front of the number you are dialing and then dial the number. The ^
character disables TAPI from prepending digits for that particular...

Troubleshooting
4-13
Problem 4:  You are unable to dial from Telephony Manager.
Perform the following steps:
  1.  Verify that the PassageWay Service Provider was installed and
configured properly.
  2.  If you are using Windows 95, close all telephony applications, and
then run Connect.
  3.  From the Setup menu in Connect, select Test Adapter, and follow
the instructions on the screen.
   If the PassageWay Adapter Test fails, note the error number and refer
to the next section, “Troubleshooting...