Lucent Technologies PassageWay Telephony Manager R2.0 For PARTNER Communications System Getting Started Manual

Troubleshooting
4-24
Problem 8:  You receive an error when you shut down Windows.
During the shutdown of Windows, it is possible that you may encounter an
error pointing to the PWTIMER.DLL file. This problem will be addressed in a
later release of the PassageWay Service Provider. 

Troubleshooting
4-25
PassageWay Adapter LED
This section describes the error conditions represented by the LED located
next to the Phone jack and Line jack on the PassageWay adapter.
Problem 1:  The LED is “off.”
This indicates that your PassageWay adapter is not receiving power. Make
sure the PassageWay adapter is installed properly. Refer to “Installing the
PassageWay Adapter” in Chapter 2.
If you have verified that the PassageWay adapter is properly connected to
your telephone, yet the LED on the...

Troubleshooting
4-26
Troubleshooting Connect
This section presents some common problems that you might encounter while
using Connect. For each problem, a strategy is presented that you can follow
to isolate and solve your problem.
  NOTE:
Connect is only present with Windows 95. Connect is not present with
Windows NT 4.0 or later.
Problem 1:  Connect displays the message
: This application
requires a serial port and terminates.
This message indicates that Connect cannot find an available serial port on...

Troubleshooting
4-27
Problem 2:  Connect displays its Communications Error dialog box
within a few seconds after it is run.
This message indicates that Connect cannot communicate properly with your
telephone. This message can appear for one of the following reasons:
„Your PassageWay adapter is not connected properly to your PC serial
port and/or your telephone.
„Your PassageWay adapter is not receiving power from the PARTNER
system.
„Connect is administered to use a different serial port than the one to...

Troubleshooting
4-28
„Insure your PassageWay adapter is receiving power from the
PARTNER system (as indicated by the illumination of the LED).
If you have verified that the PassageWay adapter is properly
connected to your telephone, yet the LED on the adapter is NOT
illuminated, your telephone system wiring may not support the remote
powering of adjuncts. If this is the case, you should consult you
account representative or authorized dealer to obtain the proper wall
supply to power your PassageWay...

Troubleshooting
4-29
Failure Code -121
Meaning: The PC and the PassageWay adapter cannot communicate over
your serial port.
Things to Try: Follow the instructions for Failure Code 111.
Failure Code -131, -132, -133, or -135
Meaning: The PC cannot communicate properly with your PassageWay
adapter.
Things to Try: Try replacing any RS-232 cables or adapters you are using
between your PC’s COM port and the PassageWay adapter’s 25-pin
connector.
Failure Code -134 or -141
Meaning: The PassageWay adapter cannot...

Troubleshooting
4-30
Problem 3: Connect will not work on COM ports other than COM1 and
COM2.
By default, many PCs are not configured to permit the simultaneous use of
three or more COM ports. Specifically, most PCs are configured such that
COM ports are grouped into pairs: COM1 is paired with COM3, and COM2 is
paired with COM4. By default, such PCs permit only one COM port from each
pair to be operating at the same time (for example, COM1 with COM2). COM
ports within the same pair will usually conflict...

Troubleshooting
4-31
The chance of a communications problem depends on your PCs
configuration. The PassageWay Service Provider operates at a data rate of
4800 baud, and it relies on Windows to manage the flow of data through your
PCs serial port. Depending upon the speed of your PC, the number and type
of applications you are using, and various hardware components in your PC
configuration, Windows will be able to manage serial communications with
varying degrees of effectiveness.
If you encounter...

Troubleshooting
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Index
IN-1
 A
Anywhere Dialer
make calls, 3-9
overview, 3-8
starting, 3-8
using, 3-8
application programming interface, 1-3
area code
set for TAPI, 2-42
AT&TCall
convert files to Phonebook, 2-50, 3-5
import files to Phonebook, 2-50, 3-5
AutoSizing
setting, 2-38
Auto-Task Manager
overview, 3-17
starting, 3-18
using, 3-17
 C
Call Appearance area, 2-38
call appearances
set minimum number, 2-38
set number, 2-38
call forwarding
troubleshooting, 4-11
caller ID matching, 2-46
conference calls
troubleshooting,...