Lucent Technologies PassageWay Telephony Manager R2.0 For PARTNER Communications System Getting Started Manual

Troubleshooting
4-14 Conferencing Calls with Telephony Manager
This section presents some common problems that you might encounter when
setting up and managing conference calls with Telephony Manager.
Problem 1: During a conference call started by another caller, you are
unable to drop/hang up from the call while using the telephone handset.
If you are participating in a conference call that was started by another caller
(that is, you did not start the conference) and you are not using your
speakerphone,...

Troubleshooting
4-15
Problem 3: Starting conferences from your telephone.
The conference will be tracked by the Telephony Manager except Drop Last
in the Conference Manager may not work properly. To ensure that Telephony
Manager handles conference calls properly, you should establish the
conference using Telephony Manager.
Problem 4:  When you conference an outgoing, ringing call via
Telephony Manager, the outgoing call is dropped, but Telephony
Manager indicates that the conference exists.
You should...

Troubleshooting
4-16
Problem 6:  Telephony Manager completes a conference without a real
conference existing.
If you drop the consultation call or if the party on the other end of the
consultation call hangs-up in midst of setting up a conference, the application
may incorrectly show that the conference was completed. Meanwhile, there is
only one call active on the phone. This is a known problem that will be
addressed in a later release of the PassageWay Service Provider.
If you are experiencing this...

Troubleshooting
4-17
Problem 9:  You are unable to add more parties to a conference.
If you have established a conference, there are times that you will not be able
to add more parties to the conference. If parties that are currently on the
conference drop from the conference, this information may not be properly
reflected in the application. Once this occurs, it may not be possible to add
more parties to the conference.
At this point, you will have to add more parties using the phone. After the...

Troubleshooting
4-18 Using Phonebook and Log Manager
This section presents some common problems that you might encounter when
using the Phonebook and Log Manager.
Problem 1: When you start Phonebook or Log Manager, you receive the
following message: 
Run-Time Error 7 - Out of Memory.
If you are using Windows 95, there is either not enough memory or not
enough hard disk space available to start Phonebook or Log Manager. Close
some other applications that are running and then try to start Phonebook or
Log...

Troubleshooting
4-19
Problem 4: When you start Log Manager, an error message appears
indicating that a database is corrupted.
Call the Lucent Technologies Customer Care Center at 1 800 628-2888.
Using Script Editor
This section presents some common problems that you might encounter when
using Script Editor.
Problem 1: Scripts you created with Script Editor are not working
properly.
If your script is not working properly, try to identify where the script is failing,
and insert a delay at those points in...

Troubleshooting
4-20 Using the PassageWay Configurator
This section presents some common problems that you might encounter when
using the PassageWay Configurator.
Problem 1:  When you start the PassageWay Configurator and use the
Auto Detect feature (that is, the Find PassageWay Link dialog box), the
PassageWay Link Not Found message box appears.
This message box appears there is a problem with the connection between
your PC and your PassageWay adapter.
Perform the following steps:
  1.  Choose the OK...

Troubleshooting
4-21
  5.  Choose the Continue button in the PassageWay Configurator - COM
Port dialog box and finish configuring the PassageWay Service
Provider.
  6.  If you are using Windows NT 4.0 or later, proceed to Step 8.
   If you are using Windows 95, select PassageWay Connect from the
application folder that contains the PassageWay Service Provider
after the PassageWay Service Provider is configured. (The default
application folder is PassageWay for PARTNER.)
   The Connect - Communications...

Troubleshooting
4-22
Problem 3:  The PassageWay Setup screen does not display properly.
On some PCs, depending on the type of video display adapter that is
installed, some of the Setup screens may not display properly. That is, the
background image for Setup may not be totally clear. This is an interaction
with the video adapter and how the adapter switches from one resolution to
another. This does not last throughout the entire Setup session.
Additionally, on some systems, if you move the current...

Troubleshooting
4-23
Problem 5:  The PassageWay Link is not always detected.
During the installation, you will be asked if you would like the system to search
for your PassageWay link/adapter. If you choose to have this done for you, it
is possible that the link will not be found. Assuming that you know the proper
serial port, you can use the Auto Detect button on the PassageWay
Configurator - COM Port dialog box to verify that the system can find the
PassageWay adapter. Even though the automatic search...