Lucent Technologies PassageWay Telephony Manager R2.0 For PARTNER Communications System Getting Started Manual

							Using the Telephony Manager Applications
3-12
Once you enter the keystrokes and commands to perform the actions
described above, you can incorporate this script into an auto-task in the Auto-
Task Manager, enabling you to have Telephony Manager execute this script
when a call rings at your telephone or when you answer a call. A sample
macro for ACT! is provided in Creating a Script for ACT!, later in this section.
Starting Script Editor
To start Script Editor:
  1.  Select the Start button.
   The Start menu appears.
 2. Select Programs.
  3.  Select the application folder that contains PassageWay Script Editor.
(The default application folder is PassageWay Telephony
Manager.)
 4. Select PassageWay Script Editor.
   The Script Editor window appears. Refer to the online help to create
and modify scripts. Be sure to read the Planning Tips and Recording
Tips topics in the online help. 
						

							Using the Telephony Manager Applications
3-13 Creating a Script for ACT!
This section describes how to create a script for ACT! 3.0 that will match the
incoming caller ID number with telephone numbers in your ACT! database. To
use this script, you must have ACT! installed and operating properly on your
PC.
To create a script for ACT!
  1.  Start Script Editor.
   The Script Editor window appears.
  2.  Click the New button on the Toolbar in the Script Editor window.
  3.  From the Actions menu, choose Insert Command.
   The Script Editor - Insert Command dialog box appears.
  4.  Click the Script Commands tab.
  5.  In the Select a Command from the List box, choose Run an
application.
   The Run Application area appears at the bottom of the dialog box.
  6.  In the Program Name box, enter the path and file name of the ACT!
executable. Use the Browse button to specify this information.
  7.  Choose the Insert button.
   The Run command and the information you specified appears in the
Script Editor window.
  8.  In the Select a Command from the List box, choose Delay Script
Playback.
   The Delay area appears at the bottom of the dialog box. This option
lets you enter a delay in the script. 
						

							Using the Telephony Manager Applications
3-14
 9. Enter 5 and then choose the Insert button.
  Playback.Delay 5 appears in the Script Editor window. When this
script is executed, there will be a five-second delay after ACT! is
started and before the next command in the script is performed. This
helps to ensure that ACT! is started before the next command is
performed.
  10.  In the Select a Command from the List box, choose Send a
Sequence of Keys.
   The Send Keys area appears at the bottom of the dialog box. This
option lets you send a sequence of keystrokes (for example, ALT+F)
during a script.
  11.  In the Key Sequence box, enter 
{alt}l.
   Be sure to include { }{ } around the word alt to indicate that you want to
send the ALT key. The keystrokes ALT+l will open the Lookup menu in
the ACT! window.
  12.  Choose the Insert button.
   The command 
SendKeys {alt}l appears in the Script Editor
window.
  13.  In the Select a Command from the List box, choose Send a
Keystroke
.
   The Key Press area appears at the bottom of the dialog box. Note
that the Press option button is selected.
  14.  In the Key box, enter 
p.
   This command presses the P key to specify the Phone option from the
Lookup menu.
  15.  Choose the Insert button.
   The commands Keystroke p down
 and Keystroke p up
 appear
in the Script Editor window. 
						

							Using the Telephony Manager Applications
3-15
  16.  In the Script Editor - Insert Command dialog box, click the Call Event
Information tab.
  17.  In the Select Type of Information to Insert box, choose Incoming
Call Phone Number.
   This command takes the incoming caller ID and pastes it into the
Phone Number field in the Lookup dialog box.
  18.  Choose the Insert button.
   The command SendKeys  appear in the
Script Editor window.
  19.  In the Script Editor - Insert Command dialog box, click the Script
Commands tab.
  20.  In the Select a Command from the List box, choose Send a
Keystroke.
   The Key Press area appears at the bottom of the dialog box. Note
that the Press option button is selected.
  21.  In the Key box, enter 
{enter}.
   This command presses the ENTER key to search the Phone Number
field for a telephone number that matches the incoming caller ID. Be
sure to include { }{ } around the word enter to indicate that you want to
press the ENTER key.
  22.  Choose the Insert button.
   The commands Keystroke {enter} down and Keystroke
{enter} up appear in the Script Editor window.
  23.  Choose the Close button to close the Script Editor - Insert Command
dialog box.
  24.  Save this script. 
						

							Using the Telephony Manager Applications
3-16
The content of this script is displayed below. References to the step in the
procedure where each command was inserted is displayed in this style of
type
.
0   Playback speed: (100) Normal
0   Run C:\ACT\Act.exe  Steps 4 through 7
0   Playback.Delay 5  Steps 8 and 9
0   SendKeys {alt}l  Steps 10 through 12
0   Keystroke p down  Steps 13 through 15
0   Keystroke p up  Steps 13 through 15
0   SendKeys   Steps 16 through 18
0   Keystroke {enter} down  Steps 19 through 22
0   Keystroke {enter} up  Steps 19 through 22
To use this script, perform the following steps:
  1.  Start Auto-Task Manager.
  2.  Create an auto-task that will perform this script when an incoming call
rings at your telephone.
  3.  Create an auto-task group that contains the auto-task you created in
Step 2.
  4.  Make this new auto-task group active.
  5.  Refresh the auto-task (via the Refresh Auto-Tasks command) in the
Telephony Manager window (if Telephony Manager is running). 
						

							Using the Telephony Manager Applications
3-17
Using Auto-Task Manager
Auto-Task Manager is an application that enables you to specify criteria
(for example, incoming call or outgoing call, calling party number, calling
party name, called party number, or called party name) that will “trigger”
tasks to run automatically. The criteria and tasks you specify are known as
“auto-tasks.”
Once you create auto-tasks, you add them to an auto-task group, which you
can use with Telephony Manager. When an auto-task group is activated (that
is, selected to be used by Telephony Manager), any calls you make or
receive while Telephony Manager is running will be checked to see if they
match the criteria you specified for any of the auto-tasks in the selected auto-
task group. Telephony Manager checks the criteria of the auto-tasks in the
selected auto-task group in the order in which the auto-tasks are listed in the
auto-task group. The first auto-task that matches the criteria (if any) is then
run (that is, the actions for the specified auto-task are performed).
You can create a maximum of 200 auto-tasks and 100 auto-task groups. An
auto-task can consist of a maximum of 16 actions. 
						

							Using the Telephony Manager Applications
3-18 Starting Auto-Task Manager
To start Auto-Task Manager:
  1.  Select the Start button.
   The Start menu appears.
 2. Select Programs.
  3.  Select the application folder that contains PassageWay Auto-Task.
(The default application folder is PassageWay Telephony
Manager.)
 4. Select PassageWay Auto-Task Manager.
   The Auto-Task Manager window appears. Refer to the online help to
create, modify, and activate auto-tasks and auto-task groups. 
						

							Troubleshooting
4
4-1
Overview
This chapter provides information that can assist you in solving problems you
might encounter when you install, start, and use the Telephony Manager
applications. This chapter is divided into the following sections:
„Troubleshooting Telephony Manager
„PassageWay Adapter LEDs
„Troubleshooting Connect
Refer to the appropriate section to find the information required to solve your
particular problem.
If you are using Windows 95, keep in mind that Telephony Manager depends
on Connect in order to communicate with your telephone (when used with the
PassageWay Service Provider). Connect is installed when you install the
PassageWay Service Provider with Windows 95; Connect is not present
 with
Windows NT 4.0 or later. As a result, Connect may be used to help diagnose
problems with Telephony Manager. 
						

							Troubleshooting
4-2
Troubleshooting Telephony
Manager
This section presents some common problems that you might encounter while
using Telephony Manager.
Starting Telephony Manager
This section presents some common problems that you might encounter when
you start Telephony Manager.
Problem 1: When you start Telephony Manager, a message box appears
displaying the message: 
TAPI is not installed or a necessary
file is missing or corrupted.
This message can appear if:
„TAPI.DLL is not installed on your PC.
„TAPI.DLL is corrupted.
Uninstall (remove) the PassageWay Service Provider (if installed), restart the
system, and then re-install the PassageWay Service Provider. (Refer to
Chapter 2 to uninstall and install the PassageWay Service Provider.) 
						

							Troubleshooting
4-3
Problem 2: When you start Telephony Manager, a message box appears
displaying the message: 
There are no telephony service
providers available on your computer. A service provider
is required for your computer to communicate with your
telephone or modem. Please install and configure a service
provider and try again.
This message appears if the PassageWay Service Provider is not installed on
your PC.
You must have TAPI and the Unimodem or PassageWay Service Provider
(version 2.5x or later) installed on your PC. TAPI is installed automatically
when you install the PassageWay Service Provider.
Install and configure the service provider you want to use. If you want to use
the PassageWay Service Provider, refer to Chapter 2 to install the
PassageWay Service Provider.
Problem 3: When you start Telephony Manager, a message box appears
displaying the message: 
The telephony service provider
previously in use is no longer available. The remaining
service provider will be used. Note that changing service
providers may affect the availability of certain features
in the application.
This message may appear if either of the following conditions exists:
„You had two service providers installed on your PC, but you uninstalled
the service provider that Telephony Manager was using.
„You had only one service provider installed on your PC, but you
uninstalled the service provider and then reinstalled it. (In this case,
Telephony Manager is looking for the ID that it assigned to the previous
installation of the service provider.)