Lucent Technologies PassageWay Telephony Manager R2.0 For PARTNER Communications System Getting Started Manual

							Installing and Configuring the PassageWay
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„a system or standard telephone connected to a PARTNER system that
is configured and operating properly (if you want to use Telephony
Manager with a PARTNER system)
  NOTE:
A complete list of all the telephones supported by the
PassageWay Service Provider is provided in the PassageWay
Service Provider software (also known as the “PassageWay
Configurator”).
The PassageWay Service Provider operates with all versions of the
following PARTNER systems:
 ¾ PARTNER ACS
 ¾ PARTNER Endeavor
 ¾ PARTNER II
 ¾ PARTNER Plus
 ¾ PARTNER
  NOTE:
Throughout this document, the term 
PARTNER is used to refer to
all of the systems listed above.
For caller ID capabilities, you must have:
 ¾ a PARTNER ACS, PARTNER Endeavor, or a PARTNER II
Release 3.0 or later system.
  A PARTNER ACS will provide caller ID (if available) for all outside
lines connected to the control unit, a 206EC module, or a 400EC
module.
  A PARTNER Endeavor will provide caller ID (if available) for all
outside lines connected to the control unit or a 362EC module. 
						

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  A PARTNER II Release 3.0 or later system will provide caller ID (if
available) for all outside lines connected to a 206EC module or a
400EC module.
 ¾ outside lines subscribed to caller ID from your local telephone
company.
 ¾ a system telephone that has a display and a Caller ID Inspect
button programmed. The Caller ID Inspect button is a display
feature button that shows you call-related information for an
incoming call when you are already active on a call. 
						

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Installing and Configuring the
PassageWay Service Provider
This section describes how to install and configure the PassageWay Service
Provider. You must perform the procedures in this section if you want to use
Telephony Manager with a PARTNER system. You should install the
PassageWay Service Provider before you install Telephony Manager.
The PassageWay Service Provider is a device driver that enables applications
that are compliant with the Microsoft Windows Telephony Application
Programming Interface (TAPI) (such as PassageWay Telephony Manager) to
communicate with your telephone and your company’s PARTNER system. The
PassageWay Service Provider accepts the basic TAPI requests from your
TAPI-compliant application and translates these requests into instructions to
the PassageWay adapter to control your telephone and interact with your
company’s PARTNER system. 
						

							Installing and Configuring the PassageWay
Service Provider
2-9 Before You Begin
This section describes the information that is required to install and configure
the PassageWay Service Provider.
Before installing the PassageWay Service Provider, you also must know the
following information:
„the version and release of the PARTNER system your company has (for
example, PARTNER ACS R3.0)
„the type of telephone you have
„the extension number of your telephone
„the location and telephone number of each outside line button on your
telephone
„the location of feature buttons on your telephone
„the number of the COM port (for example, COM1, COM2, COM3,
COM4, etc.) to which you are connecting the serial cord from the
PassageWay adapter. (PassageWay supports up to COM9.)
  NOTE:
If your PARTNER system supports caller ID and you have a
system telephone with a display, you should have a Caller ID
Inspect button programmed on your telephone. A Caller ID
Inspect button enables you to view caller ID information for an
incoming call while you are already active on another call.
Without a Caller ID Inspect button, the PassageWay Service
Provider will present caller ID information for the first call that
starts ringing at your telephone, but it will not provide caller ID
information for any other calls you receive while you are active on
a call. 
						

							Installing and Configuring the PassageWay
Service Provider
2-10 Installing the PassageWay Adapter
This section describes how to connect the PassageWay adapter to your
telephone, your PC, and the line jack. The PassageWay adapter provides an
interface between the serial port on your PC and the Line jack on your
telephone, enabling you to access the PARTNER system from your PC. The
PassageWay adapter has a DB-25 connector for 25-pin serial ports. If you
have a 9-pin serial port on your PC, use the 9-pin to 25-pin adapter to connect
your PassageWay adapter to your serial port.
  NOTE:
Do not install the PassageWay adapter while you are active on a call.
To install the PassageWay adapter:
  1.  Turn off your PC.
  2.  Unplug the line cord from your telephone.
  3.  Connect the line cord to the jack labeled “Line” on the PassageWay
adapter (Figure 2-1). 
						

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PhoneLine
Line Cord
Figure 2-1.  Connecting the Line Cord to the PassageWay Adapter
  4.  Determine the type of serial port (9 pin or 25 pin) you have on your
PC. If you have a 9-pin serial port, you will use the 9-pin to 25-pin
adapter.
  5.  Connect the DB-25 connector on the PassageWay adapter to the
serial (COM) port on your PC. If your PC has a 9-pin serial (COM)
port, connect the 9-pin to 25-pin adapter to the 9-pin serial (COM)
port, and then connect the PassageWay adapter to the 25-pin
connector on the 9-pin to 25-pin adapter. 
						

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    NOTE:
   You can use an RS-232 cable to connect the adapter to the PC
if you do not want to connect the adapter directly to the PC.
  6.  Connect one end of the 7-foot, 2-pair, modular phone cord (D4BU) to
the jack labeled “Phone” on the PassageWay adapter (Figure 2-2).
PhoneLine
Modular Phone 
Cord (D4BU)
Figure 2-2.  Connecting the Modular Phone Cord to the PassageWay
Adapter 
						

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  7.  Connect the other end of the 7-foot, 2-pair, modular phone cord
(D4BU) to the Line jack on your telephone.
  8.  Check the LED on the PassageWay adapter. The LED is located next
to the Phone and Line jacks on the PassageWay adapter.
   If the red LED is “on,” proceed to Step 9.
   If the red LED is “off,” proceed to the section “PassageWay Adapter
LEDs” in Chapter 4.
  9.  Turn on your PC.
If you have an existing version of the PassageWay Service Provider installed,
you must uninstall it and then install the new PassageWay Service Provider.
Refer to “Removing the PassageWay Service Provider” on page 2-51 to
uninstall the PassageWay Service Provider. Refer to “Installing the
PassageWay Service Provider Software” on page 2-14 to install the new
PassageWay Service Provider.
If you do not have an existing version of the PassageWay Service Provider
installed, proceed to “Installing the PassageWay Service Provider Software”
on page 2-14. 
						

							Installing and Configuring the PassageWay
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2-14 Installing the PassageWay Service Provider
Software
This section describes how to install and configure the PassageWay Service
Provider. You can modify the PassageWay Service Provider configuration
information later by running the PassageWay Configurator.
  NOTE:
If you have an earlier version of PassageWay Solution, you must exit
Connect or AT&TConnect (if it is running) before installing the new
PassageWay Service Provider.
To install the PassageWay Service Provider:
  1.  Start Windows (if it is not running already).
  2.  Shut down all applications running on your PC.
  3.  If you have an earlier version of PassageWay Solution applications
(for example, AT&TCall, AT&TConnect, or AT&TBuzz) installed
already, perform one of the following steps:
 ¾ If you do not want to run the earlier version of PassageWay Solution
applications again, delete Connect or AT&TConnect from your
StartUp folder (if present).
 ¾ If you want to run the earlier version of PassageWay Solution
applications again, leave Connect or AT&TConnect in your StartUp
folder (if present). Be sure to install the PassageWay Service
Provider in the directory that contains the PassageWay Solution
applications. If you install the PassageWay Service Provider in a
different directory, you must manually change the properties of
Connect or AT&TConnect in the StartUp folder so that it uses the
new Connect application. (See your Windows User’s Guide to
change the properties of a shortcut in the StartUp folder.) 
						

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  4.  If you are installing from CD-ROM, insert the Telephony Manager CD-
ROM into the CD-ROM drive of your PC. If the Autorun feature is
enabled on your PC, the PassageWay Setup dialog box appears.
Proceed to Step 7.
   If you are installing from a shared directory on a network server,
proceed to Step 5.
   If you are installing from diskette, insert PassageWay Service Provider
diskette #1 into the diskette drive of your PC. Proceed to Step 5.
  5.  Double-click on the My Computer icon on your desktop.
   The My Computer window appears.
  6.  Depending on whether you are installing from a CD-ROM, a shared
directory, or a diskette, perform one of the following steps:
 ¾ If you are installing from CD-ROM, double-click on the CD-ROM
icon, and then double click on start.exe. The PassageWay Setup
dialog box appears.
 ¾ If you are installing from a shared directory, double-click on the
network drive icon specified by your Network Administrator, and
then double-click on setup.exe. The PassageWay for PARTNER
Service Provider Setup dialog box appears. Proceed to Step 8.
 ¾ If you are installing from diskette, double-click on the diskette drive
icon, and then double-click on setup.exe. The PassageWay for
PARTNER Service Provider Setup dialog box appears. Proceed to
Step 8.
 7. Select the 
PassageWay Service Provider option button, and then
choose the OK button.
   The PassageWay for PARTNER Service Provider Setup dialog box
appears.