Lucent Technologies PassageWay Telephony Manager R2.0 For PARTNER Communications System Getting Started Manual

							Introduction
1-4
About This Guide
„Chapter 1 - Introduction
This chapter describes the structure and content of this guide. This
chapter also provides a brief introduction to Telephony Manager.
„Chapter 2 - Installing and Configuring Telephony Manager
This chapter describes how to install and configure the PassageWay
Telephony Manager software and the PassageWay Service Provider
software.
„Chapter 3 - Using the Telephony Manager Applications
This chapter describes how to start the Telephony Manager,
Phonebook, Log Manager, Auto-Task Manager, Script Editor, and
Anywhere Dialer applications.
„Chapter 4 - Troubleshooting
This chapter provides information about possible error conditions and
how to respond to them when you install, start, and use PassageWay
Telephony Manager.
„Index
The index provides a quick way of locating information within this
guide. 
						

							Introduction
1-5
User Responsibilities
Before using the PassageWay Telephony Manager applications, you should
be familiar with basic Windows functions and procedures. If not, consult your
Microsoft Windows Users Guide.
You also may need to contact your PC vendor for information on configuring
your PC to meet PassageWay Telephony Manager requirements.
Online Help
To access procedures on how to use the Telephony Manager applications,
consult the online help for each application. You can access the online help
for an application by pressing the F1 key on your keyboard or choosing
Contents from the Help menu. 
						

							Introduction
1-6
Conventions Used in This Guide
The following conventions are used in this guide:
„Throughout this guide, telephones are grouped into two different
categories: system telephones and standard telephones. System
telephones refer to Lucent telephones specifically designed to
work with the PARTNER system. These telephones include the
PARTNER-34D, PARTNER Endeavor-34D, MLS-34D, PARTNER-18D,
PARTNER-18, PARTNER Endeavor-18D, PARTNER Endeavor-18,
MLS-18D, MLS-12D, MLS-12
®, PARTNER-6, PARTNER Endeavor-6,
MLS-6®, and MLC-6 model telephones. Standard telephones refer to
industry-standard, single-line rotary or touch-tone telephones, including
feature phones with built-in feature buttons and lights.
„Text you should enter appears in this style of type.
„Commands, values, instructions, and prompts that appear on the
screen are in this style of type.
„Components of dialog boxes (such as boxes) appear in this style of
type
.
„Key names that are always located on the keyboard in the same place
appear in all capital letters (for example, ENTER).
„Key combinations (holding down one key while pressing another key)
are connected with a “+” (for example, SHIFT+TAB).
„Only active windows are displayed. 
						

							Introduction
1-7
„The terms option buttons and radio buttons refer to the same object.
„Throughout this guide, the term PARTNER refers to all versions of the
following systems:
 ¾ PARTNER Advanced Communications System (ACS)
 ¾ PARTNER Endeavor
 ¾ PARTNER II
 ¾ PARTNER Plus
 ¾ PARTNER
Getting Help
If you have questions about or problems with the PassageWay Service
Provider that this guide does not resolve, call the Lucent Technologies
National Customer Care Center at 1 800 628-2888
 or your local Authorized
Dealer. 
						

							Introduction
1-8 
						

							Installing and Configuring
the PassageWay Service
Provider
2
2-1
Overview
This chapter provides the procedures for installing and configuring
PassageWay Telephony Manager and the PassageWay Service Provider. 
						

							Installing and Configuring the PassageWay
Service Provider
2-2
Installation Instructions
To install Telephony Manager, you must perform the following steps:
  1.  Read the section “PassageWay Telephony Manager Components” on
page 2-4 to make sure that you have all of the Telephony Manager
components.
  2.  Read the section “PassageWay Telephony Manager Requirements”
on page 2-4 to make sure that you have the required hardware and
software to run Telephony Manager.
  3.  Install and configure the PassageWay Service Provider by performing
the procedures in the section “Installing and Configuring the
PassageWay Service Provider” on page 2-8.
  
  NOTE:
   If you will not use Telephony Manager with a PARTNER system,
you can skip Step 3. The PassageWay Service Provider is
required to use Telephony Manager with a PARTNER system.
   To install and configure the PassageWay Service Provider, you must
perform the following procedures:
  a.  Read the section “Before You Begin” on page 2-9 to make sure you
have the necessary information to set up and configure the
PassageWay Service Provider.
 b.  Connect your PassageWay adapter to your PC and your telephone.
Refer to the section “Installing the PassageWay Adapter” on
page 2-10.
  c.  If you have an existing version of the PassageWay Service Provider
installed, you must uninstall it. Refer to the section “Removing the
PassageWay Service Provider” on page 2-51 for more information. 
						

							Installing and Configuring the PassageWay
Service Provider
2-3
 d.  Install and configure the PassageWay Service Provider software by
performing the procedures in the section “Installing the
PassageWay Service Provider Software” on page 2-14.
  4.  Install Telephony Manager by performing the procedures in the
section “Installing the Telephony Manager Software” on page 2-34.
  5.  Start Telephony Manager by performing the procedures in the section
“Starting Telephony Manager” on page 2-38.
  6.  Configure the dialing information for Telephony Manager by
performing the procedures in the section “Configuring the Dialing
Information” on page 2-42.
  7.  Configure how Telephony Manager and Phonebook will operate by
performing the procedures in the section “Configuring Telephony
Manager and Phonebook Options” on page 2-46. 
						

							Installing and Configuring the PassageWay
Service Provider
2-4
PassageWay Telephony Manager
Components
Telephony Manager consists of the following components:
„a CD-ROM
  NOTE:
If you require 3-1/2” diskettes, please contact the PassageWay
Fulfillment Center at 860 434-3961 and request the diskette
version of software for Telephony Manager R2 for PARTNER.
„this guide (A PDF version of this guide is located in the 
Getting
Started Guide directory on the CD-ROM. Consult the Readme file in
this directory for more information.)
PassageWay Telephony Manager
Requirements
Telephony Manager requires the hardware and software listed below. Note
that system performance may be adversely affected by lower system speeds
and lower memory capacities.
„a PC with the following hardware:
 ¾ an 80486/66DX or higher processor
 ¾ an available serial port
 ¾ a minimum of 16 MB of RAM
 ¾ a 3.5-inch, 1.44-MB, high-density diskette drive or CD-ROM drive
 ¾ a hard disk with at least 25 MB of space available
 ¾ a VGA or better monitor 
						

							Installing and Configuring the PassageWay
Service Provider
2-5
 ¾ a Windows-compatible pointing device (a mouse or trackball is
recommended)
  NOTE:
If you want to use Telephony Manager with your company’s
PARTNER system, you must have an available serial port in your
PC that is dedicated to the PassageWay Service Provider. The
PassageWay Service Provider cannot share a serial port with
other devices.
If all the serial ports in your PC are already in use, you must
purchase an additional serial port or free up an existing serial
port to use with the PassageWay Service Provider.
„Microsoft Windows 95, Microsoft Windows NT Server 4.0 or later, or
Microsoft Windows NT Workstation 4.0 or later
  NOTE:
Only English (United States) is supported.
„The PassageWay Service Provider is required to use Telephony
Manager or another TAPI application with your company’s PARTNER
system. If you want to use Telephony Manager with a modem, you will
need the Unimodem service provider or Unimodem V service provider.
The Unimodem service provider should be present on your PC.
However, if you never used your modem, you will be prompted to
configure the Unimodem service provider.
  NOTE:
You should install and configure the service provider(s) before
installing PassageWay Telephony Manager. This document
describes how to install and configure the PassageWay Service
Provider.