Lucent Technologies Octel 100 Implementation And Service Manual

Implementation and Service ManualIntegrating with the Phone System 8-1
CHAPTER 8
Integrating with the Phone System
The Integrator utility configures the messaging system for use with the telephone switch
by setting many of the software’s parameters to v alues appropriate for the switch. This
allows you to mov e through the System Setup utility much faster and reduces the
possibility of making invalid entries in some of the more advanced setup fields.
Integrator is preconfigured on some systems. In this...

8.  Integrating with the Phone System
Implementation and Service ManualRunning the Integrator Utility8-2
Running the Integrator Utility
To run the Integrator utility:
1.  During installation, select Integrator from the Setup Installation Utility dialog box. An
initial information dialog box displays.
If the messaging system is already installed, you can launch Integrator any time by
double-clicking the Integrator icon in the program folder. If the messaging system is
running, you must select Exit from...

8.  Integrating with the Phone System
Implementation and Service ManualRunning the Integrator Utility8-3
5.  If you want to v iew or customize the codes for the selected phone system, click
Switch Settings. The Integrator Switch Settings dialog box displays.
 
  The codes displayed are the defaults for the selected phone system. The system
automatically loads these codes when you select Install from the Integrator dialog
box. A description of each parameter is prov ided in Chapter 13, “Setting Up the...

8.  Integrating with the Phone System
Implementation and Service ManualRunning the Integrator Utility8-4
The inband settings displayed in the upper half of the dialog box represent the
defaults for the selected phone system. The system automatically loads the listed
inband settings when you select Install from the Integrator dialog box. A description
of each parameter is prov ided in Chapter 13, “Setting Up the System.” Do not modify
any of the switch settings without consulting a technical support...

8.  Integrating with the Phone System
Implementation and Service ManualUnderstanding Inband Templates8-5
Understanding Inband Templates
An inband template is a series of characters that represents an incoming Direct Inward
Dialing (DID) or inband string from the switch. W hen the system receiv es an incoming
string, it matches it to a defined inband template. This enables the system to interpret
the string and associate the corresponding function with it.
Understanding Inband Template Characters
You may...

8.  Integrating with the Phone System
Implementation and Service ManualUnderstanding Inband Templates8-6
  In addition to the codes listed, you may include the following characters in templates:
· [
, #
, 0-9
, A
, B
, C
, D
 are v alid DTMFs that may be receiv ed in an
incoming inband string.
· ~ 
(tilde) is the v isual representation of a space. Tildes are only receiv ed
from Digital Emulation (such as Mitel SX) or Direct Serial integrations,
including VoiceBridge.
· $ 
is only receiv ed from Digital...

8.  Integrating with the Phone System
Implementation and Service ManualUnderstanding Inband Templates8-7
· Immediate Transfer – Instructs the system to transfer a caller directly to the
extension that follows the code. W hen this code is used, the caller hears,
“Please hold for .” This function cannot be
assigned to a template that includes the S 
for the Sending Mailbox ID.
· Go to Voice Mail, Get Mailbox – Instructs the system to transfer a caller to
v oice mail to retriev e the mailbox number. W hen...

8.  Integrating with the Phone System
Implementation and Service ManualUnderstanding Inband Templates8-8
Creating, Modifying, and Deleting Inband Templates
The default templates for the phone system you specify are automatically loaded by the
Integrator utility. You can create new templates, however, or modify existing templates
at any time.
Use these procedures to create new inband templates and modify existing templates.
If the Total Number of DID Digits (DIDCOUNT) parameter on the Inband Page 1...

8.  Integrating with the Phone System
Implementation and Service ManualUnderstanding Inband Templates8-9
6.  To create the template and add it to the listbox, click Add. If the template is not
v alid, an error message displays prompting you to reenter the template. For
additional information, see the topic, Understanding Inband Template Rules, earlier
in this chapter.
7.  Repeat steps 3-6 for each template you want to define. You may define a maximum
of 25 templates for the system. This allows you to...

8.  Integrating with the Phone System
Implementation and Service ManualInband Template Examples8-10
10.  Select Restart from the Options menu for the changes to take effect.
To delete an existing template:
1.  Select Setup from the Options menu. The System Setup General Parameters tab
displays. Note that you must be logged into the messaging system as a Lev el 3
system manager. For information on logging into the system, see Chapter 20,
Starting, Logging Into, and Shutting Down the System.
2.  Scroll to...