Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide

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Feature Package Administration  ASAI Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 
585-313-501 Issue 3 January 2000 197
Figure 115. ASAI Administration Menu  Note:The following items listed in Figure 115 on page 197
 are not 
supported in Intuity
 CONVERSANT Version 7.0 and are not 
included in this chapter:
•Diagnose IPCI Board•Initialize IPCI Board•Take IPCI Board Off-Line 

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Feature Package Administration  ASAI Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 
585-313-501 Issue 3 January 2000 198
Channel Administration
Channel Administration maps the voice system channels to the DEFINITY 
switch extension numbers. The Channel Administration window (Figure 116 on page 199
) displays one entry for each Tip/Ring or LST1/LSE1 channel 
(voice system agent) that is a member of the voice system automatic call 
distributor (ACD) split.
Use the Channel...

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Feature Package Administration  ASAI Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 
585-313-501 Issue 3 January 2000 199
Use the following procedure to access the Channel Administration window:1  
Start at the ASAI Administration menu (Figure 115 on page 197
) and 
select:
The system displays the Channel Administration window (Figure 116 on 
page 199
).
Figure 116. Channel Administration Window  
Table 116 on page 199
 describes the columns in the Channel 
Administration...

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Feature Package Administration  ASAI Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 
585-313-501 Issue 3 January 2000 200
 
Table 19. Description of Columns in the Channel Administration Window
Column Name DescriptionCHANNEL
Tip/Ring or LST1 channel number on the voice system.
EXTENSION
Switch extension number assigned for the channel.
SPLIT/
AGT
DEFINITY switch login number, either ACD extensions or Agent IDs. 
Maximum length of 9 characters.•
If the channel is an ACD split...

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Feature Package Administration  ASAI Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 
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STATUS
Channel maintenance state; one of the following: •
broken — A possible malfunction is detected on the line.
•
foos (facility out-of-service) — The line is not functional.
•
hwoos (hardware out-of-service) — The channel cannot be logged in 
because ASAI digital link is not operating.
•
logout (logged out) — The channel has not been administered to be...

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Feature Package Administration  ASAI Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 
585-313-501 Issue 3 January 2000 202
Add a Channel 
Entry
Use the following procedure to add a channel entry:1  
Start at the Channel Administration window (Figure 116 on page 199
) and 
press 
F8
 (Chg-Keys).
The system displays the alternate function keys.
2  
Press 
F1
 (Add). 
The system displays the Add A Channel Entry window (Figure 117 on 
page 202
).
Figure 117. Add A Channel Entry...

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Feature Package Administration  ASAI Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 
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6  
If the channel is used for an Agent ID, enter the password of the 
corresponding Agent ID on the DEFINITY switch in the 
Password:
 field.
7  
Press 
F3
 (Save).
The system adds the new agent line and returns to the Channel 
Administration window.
8  
Complete the procedure in Log In a Channel
 on page 205
.
Change a Channel 
Entry
Note:The channel must...

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Feature Package Administration  ASAI Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 
585-313-501 Issue 3 January 2000 204
Figure 118. Change A Channel Entry Window  4  
Enter the Tip/Ring or LST1 channel number extension you want to 
change in the Channel: field.
5  
Enter the new switch extension number in the Extension: field. 
Note:The new extension number must be unique.
6  
If the channel is an extension in an ACD split, enter the split number in the 
Split/Agent: field....

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Feature Package Administration  ASAI Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 
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Remove a Channel 
Entry
Note:The channel must be logged out before you can remove it. If the 
channel is not logged out, complete the procedure in Log Out a 
Channel
 on page 206
.
Use the following procedure to remove a channel entry:
1  
Start at the Channel Administration window (Figure 116 on page 199
) and 
select the channel you want to change using...

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Feature Package Administration  ASAI Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 
585-313-501 Issue 3 January 2000 206
Use the following procedure to log in a channel:1  
Start at the Channel Administration window (Figure 116 on page 199
) and 
select the channel you want to change using the   or   keys or by 
typing the channel number.
2  
Press 
F8
 (Chg-Keys).
The system displays the alternate function keys.
3  
Press 
F4
 (Login).
The system logs in the selected channel...