Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing trunks 
377 Administering trunks for listed directory numbers 
12
2. In the Ext 1 field type 2020.
This is the LDN for Company A.
3. Type 
Company A in the Name field.
This name will appear on the console display so the attendant knows which 
business the call is for and how to answer it.
4. Repeat steps 2 and 3 for the other two businesses.
You can enter up to 20 different listed directory numbers on this screen....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing trunks 
378 Administering trunks for listed directory numbers 
12 

Managing announcements 
379 Understanding announcements 
13
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
13
Managing announcements
Understanding announcements
An announcement is the recorded message a caller hears while the call is in a 
queue. An announcement is often used in conjunction with music.
Three types of announcements are:
ndelay announcement — explains the reason for the delay and encourages 
caller to wait
nforced announcement — explains an emergency or...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing announcements 
380 Adding announcement data modules 
13
Before you start
You need to record your announcement on a special announcement circuit pack on 
your system, or on an external device like an answering machine. Refer to your 
DEFINITY ECS System Description for circuit pack information.
Instructions
To set up the announcement data module, determine the port location of the 
Announcement circuit pack or the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing announcements 
381 Adding announcement extensions 
13
Adding announcement extensions
You need to assign an extension for each announcement that you want to record. 
After you define an announcement extension, you use it to record and access the 
announcement.
Instructions
Let’s use extension 1234 for an announcement about business hours. We’ll use the 
integrated announcement circuit pack located on 01B18.
To add an...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing announcements 
382 Recording announcements 
13
8. In the Port field, type 01B18 if you are using a version of the TN750 
announcement circuit pack. Type 
1A13 if you are using the DEFINITY 
One TN795 circuit pack.
9. Press 
ENTER to save your work.
Recording announcements
You can record an announcement for callers to hear when they dial a specific 
extension. You can use the same steps to change an existing...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing announcements 
383 Saving announcements 
13
To listen to the announcement you just recorded:
1. Dial the extension from any phone or console.
In our example, dial 
1234.
NOTE:
You have to wait 15 seconds after you record the announcement before you 
can dial the extension to hear your announcement.
Saving announcements
NOTE:
This task is not applicable to announcements on DEFINITY One.
!CAUTION:
Announcements that...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing announcements 
384 Copying announcements 
13
For example to save the announcements from the circuit pack at 01B18:
1. Type 
save announcements from 01B18 and press RETURN.
NOTE:
If you have announcement circuit packs with and without built-in 
memory, save the circuit pack without built-in memory. 
If you have a duplicated system with an active processor and a stand-by processor, 
you can save announcements from the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing announcements 
385 Restoring announcements 
13
Restoring announcements
NOTE:
This task is not applicable to announcements on DEFINITY One.
You can restore announcements from system memory to an announcement circuit 
pack. Your system memory is a tape, disk, or memory card, depending on your 
system.
If you have a duplicated system, you system always restores the announcements 
located on the active processor....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing announcements 
386 Deleting and erasing announcements 
13
More information
When someone powers up the system or inserts or resets an announcement circuit 
pack, the system checks the circuit pack for announcements. If the system finds no 
announcements on the circuit pack, and there are recorded announcements stored 
in system memory, the system restores the announcements from system memory 
to the announcement...