Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1487 Ringer Cutoff 
20
A user may not wish to be disturbed by the arrival of incoming calls, yet not want 
calls to be redirected immediately to coverage. For example, an executive may 
want a secretary to answer calls before they redirect to coverage. The bridging 
user (the secretary) is not affected by the executive’s activation of Ringer Cutoff.
If a primary extension and all other users...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1488 Ringing — Abbreviated and Delayed 
20
Ringing — Abbreviated and Delayed
Ringing — Abbreviated and Delayed allows you to assign one of four ring types 
to each call appearance on a telephone. Whatever treatment is assigned to a call 
appearance is automatically assigned to each of its bridged call appearances.
Detailed description
Ring types fall into two categories:
nThose that alert...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1489 Ringing — Abbreviated and Delayed 
20
For Ringing — Abbreviated and Delayed, each call appearance must be:
nAssigned a ring type
nAdministered to transition when the:
— Abbreviated/delayed transition interval is reached or when the user 
presses the abbreviated ring button
—  user presses the abbreviated ring button, regardless of the 
abbreviated/delayed transition interval...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1490 Ringing — Abbreviated and Delayed 
20
nData Extension Calls
Data Extension calls are not affected by the ring values, but continue to be 
directed by the bridged call alerting administration.
nHospitality Features — Do Not Disturb
The Do Not Disturb feature takes precedence over the Ringing — 
Abbreviated and Delayed feature in blocking ringing to the station.
nISDN — World Class Basic...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1491 Security violations notification 
20
Security violations notification
When a security violation occurs, security violations notification (SVN) notifies a 
designated referral point. This can be an attendant console, a display-equipped 
phone, or a phone without display for SVN referral calls with announcements.
The system monitors and reports on the following types of security...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1492 Security violations notification 
20
Invalid attempts accumulate at different rates in the various security arenas (login, 
authorization code, remote access, and station security code), depending on 
feature usage and the number of users on a server. For this reason, you administer 
thresholds separately for each type of violation.
Sequence of events
The following is the sequence of...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1493 Security violations notification 
20
SVN- halt buttons
You can administer buttons for the notification extension to stop notification calls. 
However, this may pose a security risk. Do not use these buttons if you do not 
really need them.
To find out what svn-halt buttons exist in the system, type 
display 
svn-button-location
 and press RETURN.
The SVN Button Locations screen...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1494 Security violations notification 
20
Considerations
nYou may only administer one referral destination per system for each type 
of violation.
nExercise caution when administering bridged appearances for stations that 
are used as SVN referral destinations. SVN referral calls terminating to 
bridged appearances must be accompanied by an announcement message 
or must route to bridge...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1495 Service observing 
20
Service observing
Designated users, normally supervisors, can listen to other users’ calls. This 
capability is often used to train agents and monitor service quality in call centers 
and other environments where employees serve customers over the phone. On 
DEFINITY, this is called “service observing” and the user observing calls is the 
“observer.”
This section...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1496 Service observing 
20
How to observe calls
Observers press the service observing button on their phone or dial a feature 
access code, and then dial the extension they want to observe. When using a 
service observing button, observers start in listen-only mode and can toggle 
between listen-only and listen/talk mode by pressing the button. The button lamp 
indicates which mode the...