Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1437 Messaging Server Interface 
20
The control link transmits extra information relevant to each MS agent-handled 
call for the following services:
nMessage Center Service — When agents receive (or drop) calls to leave or 
retrieve messages.
nLeave Word Calling — When users leave simple messages to call back or 
retrieve the call-back messages without MS agent intervention.
nAutomatic...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1438 Messaging Server Interface 
20
Figure 56. Typical Messaging Server Interface Connections
PCDCP
TN754
LINE CP DIGITALTN754
LINE CP DIGITAL
ADU RS232C
DCP
TN726
MESSAGE
SERVER
LINE CP DIGITALMPDM
MODEMDCP
T/R TN742 TN754SERIES
VOICE TERMINAL
3B2/310
EQUIPPED
WITH DATA LINE
CP
ANALOG
7400D
MPDM
3B2/400
3B2/600
SYSTEM V,
R3.0
MTDM
LADS
LADS
AGENTS WORKSTATIONS*
1
64
ASSIGN LINKS
USING...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1439 Messaging Server Interface 
20
Related topics
Refer to ‘‘
Audible Message Waiting’’ on page 1162 for information about letting 
users know they have messages.
Refer to ‘‘
Recorded Telephone Dictation Access’’ on page 1478 for information 
about accessing dictation equipment.
Refer to ‘‘
Voice Message Retrieval’’ on page 1586 for information about 
retrieving messages.
Refer to ‘‘
Voice...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1440 Misoperation Handling 
20
Misoperation Handling
Misoperation Handling defines how calls are handled when a misoperation 
occurs. A misoperation can occur either:
nWhen a user with a call on hold goes on-hook before an operation 
completes. In some cases, going on-hook completes the operation, as in 
call transfer.
nWhen the system enters Night Service while attendant consoles have calls...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1441 Misoperation Handling 
20
The following scenario describes a typical misoperation on a digital terminal.
1. While connected to an incoming external call, a digital-terminal user with a 
call on hold goes on-hook during another feature operation before 
completing the operation.
2. The user hears dial tone, dials an invalid extension, and hangs up.
3. A misoperation occurs unless going...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1442 Misoperation Handling 
20
Scenario 2. 
1. While connected to an incoming external call (Type 1), an analog station 
user flashes to place the call on hold while calling another extension.
2. The user hears dial tone and dials the CAS Remote Hold/Answer 
Hold/unhold access code.
3. The user dials an extension and talks with the user at the extension and 
hangs up.
4. A misoperation...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1443 Modem Pooling 
20
Interactions
nAttendant Lockout
Attendant Lockout is temporarily disabled on calls that re-alert the 
attendant console following a misoperation. This allows an attendant to 
answer the calls.
nBridged Appearances
Misoperation Alerting calls do not re-alert on bridged call appearances.
nVoice Response Integration
Do not use Misoperations Handling with this feature if...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1444 Modem Pooling 
20
When the system needs a modem, it queries the digital-data module associated 
with the call to determine if the module’s options are compatible with those 
supported by the modem pools. If the options are not compatible, the originating 
user receives intercept treatment. If the options are compatible, the system obtains 
a modem from the appropriate pool. If a modem...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1445 Modem Pooling 
20
Considerations
nOn data calls between a data module and an analog-data endpoint, 
Return-to-Voice releases the modem and returns it to the pool. The phone 
user connects to the analog-data endpoint.
nFor traffic purposes, the system accumulates data on modem-pooling calls 
separate from voice calls. Measurements on the pools also accumulate.
nWhen a phone user places a...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1446 Multiappearance Preselection and Preference 
20
nDigital-multiplexed Interface Trunks
If you place a data call from a local analog-data endpoint to a DMI trunk, 
you must dial the data-origination access code to obtain a modem. Data 
calls on DMI trunks to local analog-data endpoints automatically obtain 
modems.
nDS1 Tie Trunk Service
Connect modems used for Modem Pooling to AVD DS1...