Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1477 Recorded Announcements 
20
Recorded Announcements
You can record announcements for people to hear when they call in to your office. 
For example, you can let callers know that their call cannot be completed as 
dialed, that their call is in queue, or that all the lines are busy.
You can record announcements on external devices, such as answering machines, 
or on special announcement...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1478 Recorded Telephone Dictation Access 
20
Related topics
Refer to ‘‘
Managing announcements’’ on page 379 for information on how to 
administer announcements on your switch.
Refer to ‘‘
Managing vectors and VDNs’’ on page 170 for information on how to 
play an announcement for a call in a queue.
Refer to ‘‘
Announcement Type’’ on page 703 for information on setting up 
announcements for...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1479 Remote Access 
20
Remote Access
Remote Access permits authorized callers to access the system via the public 
network from remote locations and then use its features and services. The Remote 
Access caller must use a touch-tone phone or equivalent equipment. Since the 
system does not have access to the calling (outside) number, Ringback Queuing 
and Automatic Callback cannot be used on...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1480 Remote Access 
20
Upon access to the feature, you hear system dial tone. If you have administered 
your system to require a barrier code or authorization code, the system requires 
you to enter it now. When you enter the required codes, the system generates dial 
tone. You can now place local or long-distance calls as allowed.
Barrier codes  provide your system security and define...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1481 Remote Access 
20
For each barrier code, the command displays:
nDate the code was administered, reactivated, or modified
nExpiration date
nNumber of calls that can be placed with the code
nNumber of calls that have been placed using the code
nWhether the code is active or expired
nDate and reason a code expired
For a detailed description of the status remote-access command and display,...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1482 Remote Access 
20
Authorization Codes
You can also administer authorization codes to manage access to your system. 
You can then use CDR to track this code use. Use these guidelines to manage your 
system’s authorization codes. 
nAssigning codes — Create random codes; do not allow them to follow a 
predictable pattern. Use the maximum code length allowed and assign a 
unique code to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1483 Remote Access 
20
Interactions
nAuthorization Codes
When a Remote Access caller dials the assigned Remote Access extension 
and connects to the system, the system may request the caller to dial an 
authorization code in addition to a barrier code. Dial Tone between the 
barrier code and authorization code is optional. Calling privileges 
associated with the COR assigned to the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1484 Remote Access 
20
Reset Shift Call
Reset Shift Call allows users to redial a local or private network call by pressing a 
single digit. The switch plays reset shift dial tone on busy calls if:
nA station or attendant originates a call
nThe dialed endpoint is in the dial plan and is one of the following types:
nExtension (local or uniform dial plan (UDP))
nPrefixed extension (local or...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1485 Remote Access 
20
nForwarding
If the called destination is forwarded to station A and station A is busy, the 
switch applies reset shift dial tone.
If a user dials to a forwarded set and then gets reset shift dial tone, and 
enters a digit, the number dialed by the reset shift call feature is 1 digit off 
from the original user-dialed number, not the forwarded-to number.
nHot Line...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1486 Ringer Cutoff 
20
nPriority Calling
If a user dials the priority calling feature access code or presses a priority 
call button, dials a busy station, and then uses the reset shift call feature, the 
switch makes a priority call to the substituted destination.
nQSIG
Reset shift call does work in a QSIG network if the QSIG network 
configuration allows the ISDN busy signaling to always...