Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1427 Loudspeaker paging 
20
Users with multi-appearance phones
The following description only applies to systems with deluxe paging. To page 
and park an active call simultaneously, users with a multi-appearance phone press 
Transfer, dial the trunk access code + an extension number where the call will be 
parked, make the announcement, and press Transfer again. The paged party dials 
the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1428 Loudspeaker paging 
20
Auxiliary paging systems
DEFINITY ECS requires a separate port for each paging zone and supports a 
maximum of 9 zones. If you have more than 9 zones or don’t want to allot that 
many ports for paging, Lucent can provide auxiliary paging systems. These 
systems can support many zones from 1 port. They can also provide additional 
capabilities such as two-way...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1429 Loudspeaker paging 
20
nCall Park
If a call is parked by deluxe paging and the time-out interval expires, the 
call normally returns to the paging user. However, with remote access and 
tie trunk access, the call returns to the attendant. If unanswered, the call 
follows the coverage path of the paging user.
nCall Pickup
If you use call pickup or directed call pickup to answer a call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1430 Loudspeaker paging 
20
Chime paging
nAbbreviated Dialing
Don’t use special characters in abbreviated dialing lists used with chime 
paging.
nConference — Attendant
A call cannot be conference while the attendant is accessing paging 
equipment. The attendant can, however, release the call after paging the 
called party.
nConference — Te r m i n a l
A call cannot be conferenced while the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1431 Malicious Call Trace 
20
Malicious Call Trace
Malicious Call Trace (MCT) allows you to trace malicious calls. MCT allows you 
to define a group of telephone users who can notify others in the group when they 
receive a malicious call. These users then can retrieve information related to the 
call. Using this information, you can identify the malicious call source or provide 
information...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1432 Malicious Call Trace 
20
Once MCT is activated, information on the call is collected and alerts users in the 
group. The alert is not a call, so it is not affected by queues at the user’s terminal. 
If an MCT Voice Recorder is connected, it begins recording the conversation.
NOTE:
Any Bridging, Conference, or Intrusion tone connected to parties on the 
connection are temporarily removed...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1433 Malicious Call Trace 
20
Administering MCT for ISDN notification
The following describes how to administer the ISDN MCT notification for an 
ISDN trunk group (public-ntwrk, tandem, tie, or access).
Display the System-Parameter Customer-Options form and ensure that ISDN is 
enabled. 
One of the following must be set on the DS1 form:
nIf the DS1 is connected to the public network in...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1434 Malicious Call Trace 
20
nIf a malicious call comes in on a non-ISDN trunk, the controller needs the 
telephone number for the connecting switch and a cross-reference of 
system-trunk port numbers (including DS1 channel number, if appropriate) 
not the trunk equipment locations at the connecting switch. Be sure that 
they have this information.
nThe following are the system initiated...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1435 Malicious Call Trace 
20
nDCS
If a telephone in a DCS network is involved in a malicious call, the 
extension is recorded and displayed with the MCT information. MCT 
notification passes over ISDN-PRI DCS trunks but MCT-Activate, 
MCT-Control, and MCT-Deactivate must be performed by telephones 
within the same DCS node.
nEmergency Access to the Attendant
Ordinarily, during MCT-Control...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1436 Messaging Server Interface 
20
nTransfer
If a user transfers a malicious call, the MCT information displayed on the 
controlling telephone identifies the transferring party as the MCT recipient.
A user transfers a malicious caller to hold. The user initiates a Transfer, 
receives the second dial tone, enters the MCT-Activate FAC, then halts the 
remainder of the Transfer operation and...